Ashes of Creation

Ashes of Creation Dev Tracker




07 Jul

Comment
    LieutenantToast on Support Forums - Thread - Direct
Hi there! As others in this thread have noted, once your forum roles have updated, you should be able to see our special testing section of the forums here!

This section includes an FAQ on our spot testing schedule, and also has an orange banner at the top that shows you how to connect your Discord and Intrepid accounts to get the latest news!

As a side note, it shouldn't take a few hours in order to update your forum roles - all you need to do is make sure you've logged out and back into the forums after you make a purchase, then Ctrl+F5 on your profile, and you will see it update right away!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can help answer in ... Read more
Comment
    LieutenantToast on Support Forums - Thread - Direct
Hi there friend - right now the max level for testing is 15. While players may not achieve this on their own during our shorter spot test windows, it may be more feasible to reach level 15 when servers are open for longer periods for our upcoming Alpha One testing! If our team needs you to be a certain level to participate in something (such as siege testing), we can level you up accordingly in-game.

In general, expect many many MANY wipes of your characters and progress during upcoming testing - this will help ensure that we're getting the latest fixes and changes out to you in a timely manner!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

06 Jul

Comment
    LieutenantToast on Support Forums - Thread - Direct
Hi there friend! Answering your questions in order below:

[list=1]
[*] Servers may be up during certain dates/times within those windows in order to accommodate for regular maintenance and updates - this info will all be included in our FAQ for testers once that's available!
[*] The Deeds of the Dauntless cosmetics are scheduled to leave the shop on Wednesday, July 7 at 11AM Pacific - we always include the ... Read more

29 Jun

Comment
    LieutenantToast on Support Forums - Thread - Direct
Hi there friend - to clarify, you've reached out to the MY.GAMES support team directly here in order to process a refund, but they haven't been able to assist you further?

If you'd like to reach out to our support team directly here and explain the situation to see if we can help you out, please feel free to do so!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the... Read more

19 Jun

Comment
    LieutenantToast on Support Forums - Thread - Direct
Hi there friend! Right now we are currently in the Alpha One Preview phase of our testing, and you can check out the latest on our test phases and release plans here!

In addition, if you were interested to learn more on which particular Pre-Order Packs include test access, ... Read more

16 Jun

Comment
    LieutenantToast on Support Forums - Thread - Direct
Hi there friend! We've previously noted that yes, a portion of the income from a parlor game would go to the tavern owner or node - you can check out more on that in the helpful community-run wiki here!

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach back out if ther... Read more
Comment
    LieutenantToast on Support Forums - Thread - Direct
Hey there! Hopefully I'm understanding your question correctly - being a mayor simply unlocks the ability for your existing mount of the right tier to fly, and this benefit would end when your mayorship ended. Thus, since it's not the mount itself but rather your status that would make it fly, this cannot be used to "bribe" others.

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach back out if there's any other questions we can help answer in the meantime!
Comment
    LieutenantToast on Support Forums - Thread - Direct
Hiya friend! Once you already have a Pre-Order Pack, you are able to grab the cosmetics on an individual basis in future months. The initial Pre-Order Packs include a variety of bonuses, such as test access, game time, Embers (cosmetic shop currency), and more!

Yes, cosmetics are only available during a certain window, and once they're gone, they're gone for good! We always share the start/end dates for these items when we announce them in places like ... Read more
Comment
    LieutenantToast on Support Forums - Thread - Direct
Hey there friend! Looks like some helpful folks above already shared more details, and you can also check out more on our plans for PvP, including factors... Read more
Comment
    LieutenantToast on Support Forums - Thread - Direct
Hey there friend! Now that you have the correct Alpha One roles on your forum profile, you should be able to view and visit the Alpha One category of the forums here, and get all the info you need in the orange banner at the top and in the pinned posts!

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach back out if there's anything else we can assist with in the meantime!
Comment
    LieutenantToast on Support Forums - Thread - Direct
Hiya friend - it looks like you're already set here on the forums with all your proper roles for Alpha One testing! You should now be able to view the Alpha One test category here, and follow the instructions in the orange banner at the top to connect your Intrepid and Discord accounts.

As a note, you do not "have" to link your Discord by any means, we just strongly recommend it so that you get the quickest updates and help from us during testing!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

14 Jun

Comment
    LieutenantToast on Support Forums - Thread - Direct
Hiya friend! Looks like some folks above already shared insights from our team on where we've covered our thoughts around voice acting before, and you can also check out a bit more (including references) on the helpful community-run wiki here.

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach back out if there's anything else we can help answer for you!
Comment
    LieutenantToast on Support Forums - Thread - Direct
Hi there friend! Looks like some helpful folks already got you answers above, and you can also check out our support article here regarding which languages we plan to support.

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach back out if there's anything else we can help answer in the meantime!
Comment
    LieutenantToast on Support Forums - Thread - Direct
Hi there friend! To confirm, did you already leave the Discord server with the account you were wanting to disconnect? If so, the bot won't be able to find you in the server to disconnect/update your roles, so that might be why you're seeing an issue here.

If your account is still in the server and you're not able to use the disconnect feature, please reach out to our support team directly here so they can investigate and assist you further.

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

12 Jun

Comment
    LieutenantToast on Support Forums - Thread - Direct
Hi there friend! Please follow the steps below in order exactly so that you're able to see test information:

1. Make sure that you log out of and back into the forums and hard refresh (Ctrl+F5): https://forums.ashesofcreation.com/

2. Check to see that your forum profile has Alpha One listed next to your Roles here: https://forums.ashesofcreation.com/profile

3. Visit the Alpha One Preview Testing category here: https://forums.ashesofcreation.com/categories/alpha-one-preview-testing

4. Follow the instructions in the orange banner at the top to connect your Discord and Intrepid accounts

I'm going to go ahead and close this thread out now, but please do... Read more

11 Jun

Comment
    LieutenantToast on Support Forums - Thread - Direct
Hi there friend! As others have noted in this thread, you can see exactly what came with your Kickstarter package by viewing your Inventory following these steps!

The game itself once launched will not have a box cost, only a monthly subscription fee.

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist with in the meantime!
Comment
    LieutenantToast on Support Forums - Thread - Direct
Glad to hear it's working now, and that you're enjoying our new website changes! As I believe this issue may have been addressed with our recent site maintenance, I'm going to go ahead and close this thread out for now.

Please don't hesitate to reach back out if there's any other issues we can help address!
Comment
    LieutenantToast on Support Forums - Thread - Direct
Hi there friend! While we haven't announced any specifics at this time, we have previously noted that we plan to provide harmonized subscription prices for certain regions.

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can help answer in the meantime!

09 Jun

Comment
    LieutenantToast on Support Forums - Thread - Direct
Heya! Right now there is a visual bug that our team is working to address regarding only one of your referral codes being visible on your Profile (where you may have seen or had multiple codes previously). We'll keep you posted in places like our support Twitter and on Discord for when that fix is scheduled to be implemented!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist with in the meantime...
Comment
    LieutenantToast on Support Forums - Thread - Direct
Heya friend! We haven't announced any planned dates for our upcoming Betas at this time, and you can keep an eye on our latest test and release plans in our helpful support article here.

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach back out if there's anything else we can assist with in the meantime!