Hyper Scape Dev Tracker

Sorry to hear you have experienced this in game. While I understand this must be frustrating, if possible would you be able to capture a short video clip showing this occurring so we can see exactly how this affects your gameplay.?

Thanks for providing this feedback and sorry to hear you are experiencing this in game. If possible could you confirm whether you are using mouse & keyboard or a gamepad while playing the game.?Also, if possible would you be able to capture a short video clip showing how this occurs and we will be sure to get this forwarded for further investigation.

Hi LipsBlade,

Thank you for reporting that to us, we're sorry to hear you've encountered this.

Just to confirm, does this occur from the start of the game or will it occur in the middle of a game?

Have you checked what it is set to in the Sound settings? For instance, if you have it set as Surround Sound and are using a Stereo Set-up this can cause this to occur.

Thanks for getting in contact and providing this footage, our game team have been made aware of this issue and are currently investigation the cause of this. If possible could you confirm whether this is a regular occurrence in game of if it appears to be a one off situation that was resolved when restarting your game.?

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language in the German language forums, or via our social media accounts on Twitter or ... Read more

Hi there, sorry you are experiencing this issue while launching this game. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

Sorry to hear you believe you are missing the battle pass rewards earned watching Twitch streams, the fastest way to get this looked into would be to contact us via our social media accounts on Twitter or Facebook with details of your Ubisoft account and Twitch account username. Also, if you happen to have an image showing this battle pass completed, that... Read more

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please open a ticket with us here.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

Hi guys,

Thank you for contacting us.

If you are trying to claim the loot on the accounts you are posting to, I cannot see a Twitch account linked to either of them.

To help us look into this, if you haven't already, please speak with our Support Agents through one of the channels below:

• Ubisoft Support Twitter
• ...

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Hi there, sorry you are experiencing this issue while trying to join matchmaking. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

Solario1: No worries! I deleted the duplicate post for you. I appreciate you pointing this out and as a result I'll reach out to our team about getting this clarified!

AaA_2772: Thanks for reaching out about this, AaA_2772! From what I can see, you are correct that your current card is no longer able to run a game like Hyper Scape, but I definitely want you in the games! Once we have more information about any potential changes coming to the game and it's minimum requirements, we'll share it on the forums to let you know!

Hi ange1men21,

This indicates that there is some issue with the Ubisoft account that you are attempting to link your account to.

Please make sure you have headed to the site here, and reset your Ubisoft account password.

Otherwise, for assistance with this, please speak with the Support team through one of the channels below:

• Ubisoft Support Twitter
• ...

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Thank you for reporting this to us, MasterGamer8521, we're sorry to hear that's been the case.

I've had to remove the name from the post, due to the Name & Shame rules on the forums, but we will pass this on to be looked into.

If you encounter further issues, then please try to get some footage of this and provide it to the Support team through one of the channels below:

• Ubisoft Support Twitter
• ...

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Hi vallir123,

Thank you for contacting us.

Which exact reward is it that you only unlocked on the PC? Is it one from the Battle Pass?

It may depend on the specific card, please let me know the exact model.

You can see the minimum requirements in the Support Article here.

Thank you for reporting this to us, Salt_Fist, we're sorry to hear that's been the case.

Just to confirm, what do you have your interaction button set to at the moment?

What kind of controller are you using, and do you use any third party drivers to run the controller?

Hi all!

If anyone can update me on if this issue still persists within the game's full launch, can you please update this thread?

Much appreciated!

Hi karppa.,

Thank you for reporting this to us, we're sorry to hear that occurred.

This can occur due to rights issues with the game, so the first thing we would advise is ensuring you have the game running with Administration rights via the steps in the guide here.

We would also advise starting the game with a Clean Boot, to try to rule out any third party programs conflicting with the game. You can find steps in the Support Article ... Read more

Hi Captain_Sinbad0,

Thank you for reporting this to us.

If you haven't already, to help us look into this, please speak with the Support Team through on of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

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