Hyper Scape Dev Tracker

Hey there, welcome to the forums!

The items on Tiers 3, 5, 8, 11, 15, 19, 25, 29, 33, 39, 45 and 49 are all Prime Gaming Exclusive rewards. You will need to redeem the Prime Gaming Loot reward by going to this website.

Redeem your Prime Gaming reward there, and you will be able to redeem those rewards when you reach that Battle Pass rank. Make sure to restart your game at least once after claiming the rewards to make sure that the game recognizes the status.

If the issue persists, please contact us ... Read more

Hey Vaniche_yt!

That doesn't sound right - are you still having this issue? If so, could you provide a screenshot showing the amount of crowns you have?

Hey SashaInANutshel!

'm sorry you're having this issue - could you post your specs in this thread so I can investigate? Thank you!

Hey Scullviking! Welcome to the forums.

I'm sorry that the game is not starting up. Provided you meet the system requirements, could you please verify your game files, perform a ... Read more

Hey ks_burna, welcome to the forums! Thanks you for the feedback - legit great idea and I'll be sure to let the devs know of the demand for it!

Hey there, thanks for getting in touch!

We are able to offer Support in English at the moment. Please translate your message, and I will be happy to help!

Hey Salt_Fist,

I appreciate the detailed post and reproduction steps. Would you also be able to post a video of you replicating this issue?

I totally agree that the game should be fun for everyone, regardless of control method - If there is an issue with the "feel" of AA, then I can report this up to the devs along with the repro steps and a video.

Hey MasterGamer8521!

I'm sorry that you didn't get any team mates! This could simply be a connectivity issue which should be resolved if you run through this guide. If the issue persists, please let us know.

Hi ItsAlax07, welcome to the forums!

I'm sorry that the game is crashing. Do you get any specific error messages when you try to run the game?

Hey Kjenium! I'm sorry you are experiencing this. Thankfully, we are investigating.

This issue, is it happening mid-match? Can you post us a screenshot of your in-game audio settings?

We may also need your system files as well, however the screenshot would be a good start.

Hey TZ_Zer0!

Thanks for trying all of the above - an insane amount of troubleshooting but you've eliminated the majority of issues there.

I can see we have replied to your ticket with another step - could you give it a go, and update us via your case?

Hey RocketRavager, thanks for getting in touch!

Are you playing on PC? I can see that you have received the Bitcrowns as part of the premium battle pass on our end, so it's a bit odd you're not seeing them. Could you provide a screenshot as well?

Thank you for continued details, we understand how frustrating this issue is and this is priority for us.

We would ask all users who see this to provide the details from UbiDorks post;
- What is your ISP
- What region are you located in?
- Are you using a VPN at this time?
- I have you been able to play at all or has the error stopped you completely.

MusicmanLHS: Thanks for sharing that! Can you please tell me what your ISP is?

RawDeal312: I'm sorry about this issue, RawDeal312. Are you able to answer the following for me?

- What is your ISP
- What region are you located in?
- Are you using a VPN at this time?
- I have you been able to play at all or has the error stopped you completely.

youngboss0310: Are you also able to provide your ISP?

Thanks for the continued reports, we will pass the reports on to help us look into this.

As an additional question, are you guys playing with a wired or wireless connection?

Thank you for confirming that, MAGICALWIZARD47.

Windex17171, where are you located at the moment?

This is something that we are looking into at the moment, if everyone with the issue can let us know their region and the ISP they are with we can pass that on to the team,

Hi guys,

Thank you for reporting this to us, we're sorry to hear that's been the case.

Just to confirm, the first thing we'd advise is making sure you've all been through the steps here

Please could you also let us know where you are playing from.

Thanks for getting in contact and sorry to hear you are experiencing these difficulty while installing the latest drivers for your device. You may be able to find further information on how to get these updated in this FAQ, but if you require further assistance could i suggest checking the AMD support page here.

Thanks for getting back to us, TheAdyus.

Are you using any Anti-Virus software or any other software that might be conflicting with the game? We would certainly advise trying to start with a Clean Boot, to see if this is due to any third party programs. You can find steps for this in the Support Article here.

TheAdyus: Hi there, TheAdyus! Are you getting this error from the Uplay PC Launcher or after you have attempted to launch the game?