Hyper Scape Dev Tracker

Hey again!

No problem at all, we hope that you're able to enjoy Hyper Scape once our services are back online.

These forums are due to be closed shortly, however you'll still be able to reach us via any of the following:
Ubisoft Support Website - http://support.ubi.com/Cases/New
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello there Gotika-6.

Thank you for posting here, sorry to hear that you've not been able to connect or submit a report to us.

Our Hyper Scape team are aware of an issue affecting connectivity, and are working to have this resolved as soon as possible.

Please feel free to check the status of the servers here:
https://www.ubisoft.com/en-us/game/hyper-scape/status

Apologies for any inconvenience, we appreciate your patience during this time.

Originally Posted by Royallie261
bro, is it even possible?

Hey Royallie261,

As noted above, cross-play across all platforms (PC, Xbox, PlayStation) is supported in Hyperscape.

However please be aware that the servers for ... Read more

Originally Posted by walid3003
Bonjour , j'ai un code d'erreur : Orchid-27001 j'ai testé vos réponse de résolution mais le problème perciste .

Cordialement .

Hey walid3003,

Thanks for reaching out - as this is our English forum, could you please translate further posts into English so we can best see how we can help?

As it appears you're also receiving the Orchid error - could you please first make sure that you give all of the steps in our ... Read more

Originally Posted by AshenTheGod
everytime i entire a match my game just dies

Hey AshenTheGod,

Thank you for reaching out, I'm sorry to see you're having issues connecting!

May we please know more about your issue?

Are you being disconnected from matches or is the entire game crashing?

And have you yet attempted any trouble... Read more

Hey,

I'm sorry to hear it's giving you a message about Ubisoft+ expiring. Please can you go to this location on your PC and just let us know how many files you see in this folder:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

If there is more than one, can you just double check you are signed in to the correct account that you usually play the game on?

If you still need assistance, we'll need to speak to you through a support ticket to look into this, so if you can just let us know how many files there was we'll create a ticket for you.

If you would prefer to contact us via live chat or a social media private chat instead, you can do so on the links below:

Live Chat (only when it's available)
... Read more

Originally Posted by silverszi
Not only are there constant crashes,
these crashes also affect multiple of my other applications and I dont know how or why

But I feel like the original few builds were the most fun to play with less weapons and hacks although the balancing is ok in it's current state.

Hey silverszi,

Welcome to the fourms, thank you for reaching out to us!

Sorry to see you're experiencing crashes when playing, have you attempted any troubleshooting steps since encountering this?

Otherwise, could you please give the ... Read more

Hi there, YnkYsff - welcome to the forums, and thanks for reaching out. Sorry to hear you're getting an error.

Can you tell me what sort of error? oes this happen when you are playing the game, or when you start it up? And is any error message given?

Just in case it helps, please be sure to check our troubleshooting guide, as the steps it provides tend to fix most issues. If not, though, please answer my questions above, and I'll be able to help further ... Read more

Originally Posted by paade2020
I get the same orchid 27001 error code and yes, I've done everything suggested here and elsewhere. Nothing helps.

Here's a wild idea: allocate some funds to hire someone who can actually fix this problem!

I'm done here.

Hey,

Please can you reach out via support ticket / live chat ... Read more

Originally Posted by dame_q
its the same thing for me

Hello dame_q,

Thanks for reaching out, sorry to see you're having issues!

Have you given any of the steps I've linked in this thread already a try? As these should resolve your issue.

Thank you!

Thanks very much, Beatovich - that was most helpful!

Can you also tell me when the game would crash? For example, when you first try to launch it, or during gameplay?

If you do happen to try the latest drivers again, and find that they are not working, can you also try our troubleshooting guide? In particular from that guide, please make sure you've updated your operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

Thanks once again - we really appreciate you sharing your experiences. I hope you've been enjoying Hyper Scape.

Beatovich: Glad to hear these steps have helped remedy the issue. Could you share with us the driver update you are currently using at this time with no problems? I would like to share this with our team to further look into as well. Thanks!

Originally Posted by dieharder03
how to get out of this issue

Have you tried the connectivity guide mention by Ubi-TheBerry above?

Hi there Gotika-6.

Thank you for taking the time to let us know you have access again, and for giving us all of these additional details too. Sorry to hear your recovery email took 24 hours to arrive, but glad to hear you're up and running again.

If ever our chat service is not available and you require assistance, you can also contact us via:

Ubisoft Support Website
... Read more

Hi there!

Thanks for confirming that you've tried verifying the game files as well as reinstalling. Sorry to hear the game will not load past the splash screen. If you've tried all of our available troubleshooting, we would recommend reaching out to our Player Support team.

Be sure to let the team know what you have tried already so that they can assist with the next ... Read more

I'm sorry to hear that you have experienced issues receiving your authentication code to access your account. I understand that the lockdowns due to Covid have been difficult and gaming has brought a lot of people comfort and social interaction.

Could you please check your spam/junk mail folder first as the emails may have been filtered, however if there is nothing in there then can you please contact support via live chat for further assistance and they will help you regain access to your account. You do not need ... Read more

Apologies for the late response.

I am sorry to hear that the connectivity troubleshooting has not helped to resolve the issue.

As this is an old thread could you please create a new post in future as bumping older threads to the top causes forum traffic and clutter and moves more active threads down the page. For more information please check the ... Read more

Hi there, sorry you are experiencing this issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

Generating a DirectX Diagnostic Report

... Read more

Hey there OneMezri, thanks for your post about this I'll be happy to share some guidance on how you might be able to solve this.

If the login box is coming up for you, that does suggest Ubisoft Connect is installed, so it could be that you've installed Ubisoft Connect with a previous Ubisoft game, to a different location than the default. As such, I'd recommend reinstalling Ubisoft Connect.

To do this, first uninstall Ubisoft Connect (Microsoft have a support article showing how to uninstall programs ... Read more

Thanks for your post about this, BaggyDinosaur94, and welcome to the forums. Sorry to read you're having trouble getting the game running - I'll be happy to help, though!

This isn't an error code I recognise from our lists. Would you be able to send me across a screenshot or picture of the error? This article from Microsoft shows how to take screenshots, but just pointing your phone at your screen and taking a picture would be fine too, so long as the error message is clear

Please also have a look at our ... Read more