Hyper Scape Dev Tracker

Hey LoneMutant!

I'm sorry that you are unable to update the game. Please run through our Uplay PC troubleshooting guide, ensuring that you forward the required ports as well.

If the issue persists, please run Uplay with admin rights and try the download again.

Thanks for getting in contact and providing this feedback, if possible could you confirm roughly what time this occurs (your local lime) and also if this occurs most games you play or whether this is a sporadic occurrence.?

Hey Bhakone!

Welcome to the forums. If the game was working fine before the update, could you please verify your game files and test again?

1. In Uplay, click on Games tab at the top of the window
2. On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
3. Click on this arrow to make a drop-down menu appear, then click on Verify files

Let me know if the issue persists after this!

Hey Mrcarp2! Welcome to the forums!

I'm sorry that this is happening - I've not seen any reports of this personally. Would you be able to post a video of this so we can investigate further?

Hey there, thanks for getting in touch!

We are able to offer Support in English at the moment. Please translate your message, and I will be happy to help!

Hey folks, can you try verifying your game files and testing the game again? Thank you!

Ah, okay! So updating your drivers resolved this?

Originally Posted by TheNeoRex
i have a gtx 1060 3gb from vram. a processor i7 2600 3.40 GHz. 12 GB Ram.I have checked the uplay and game files. I have also tried to run both the uplay launcher together with the game as administrator and the game still does not work and I have all the drivers of my pc updated. maybe a future update will fix this problem.

There''s definitely something else causing this - would you be able to ... Read more

Hey Scullviking, I'm sorry that the game is not loading for you. If you have tried the steps in this FAQ, has reinstalling been attempted?

Originally Posted by Kjenium
No, it just crashes telling me an error has occurred without giving me information or error codes

Thank you for clarifying this! As you're not getting a specific error, could you please run through this guide? In particular, please verify your game files and perform a clean boot.

Hey guys, I'm sorry to hear this! Could you both verify your game files and test the game again?

full_auto please submit a ticket with your system files if this does not resolve your issue.

Could you guys open up support tickets and upload your system files? We'll need to dive into this further, if the troubleshooting provided has been completed to no avail.

Cheers for the workaround, Regnak_Khan!

You guys could try this. I acknowledge it isn't really a fix, though. However, it does imply that the issue is driver related. I'll be sure to relay this to the developers.

Hey there, welcome to the forums!

Unfortunately it is not possible to upgrade the Battle Pass from Premium to Hyper to get the exclusive cosmetics afterwards.

We will forward your feedback on this to the development team, though!

Hi DARK.OVER.LORD

I'm sorry that the game is not launching! Could you try verifying your game files and testing the game again? This is something that usually resolves any issues that occur after an update.

Hey guys, welcome to the forums!

Glad you got this sorted, Kritsch-DK. Verifying the files is something we would always suggest first in this instance.

Electrics could you do the same? Here's how:

1. In Uplay, click on Games tab at the top of the window
2. On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
3. Click on this arrow to make a drop-down menu appear, then click on Verify files

Hope this helps!

Hey there, thanks for bringing this to our attention! I have sent this up to the developers along with your screenshot so they can get this sorted!

Hi Rockleon_Aman, welcome to the forums!

If the game was working before the update, could you please verify your game files:

1. In Uplay, click on Games tab at the top of the window
2. On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
3. Click on this arrow to make a drop-down menu appear, then click on Verify files

Let me know if the issue persists after this!

Hey beastvys, welcome to the forums!

I'm sorry that the game is not launching. Are you getting any errors or nothing?

Regardless, could you please ensure your GPU drivers are up to date and try launching again?

Hey guys! It could have been that you were trying to connect during maintenance - if you are still having this issue, please run through this guide and try to play the game afterwards.