Hyper Scape Dev Tracker

Hi I_MangJa,

Thank you for reporting this to us, we are aware of this error occurring.

What GPU are you currently using?

The first thing we'd advise is to ensure your Graphics Card Drivers are fully up to date.
http://support.ubi.com/faqs/000036734 - AMD
http://support.ubi.com/faqs/000025720 - NVIDIA

Hi Genvyy,

Thank you for reporting that to us, we're sorry to hear that's been occurring.

If you haven't already, the first thing we'd advise is running through our Browser Troubleshooting steps here.

These steps can help with these issues.with any of our websites.

Hi LoganGainz,

Thank you for the extra details.

What Operating system are you using?

To help us look into this further, I would also advise speaking with the Support team through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

Read more

Thanks for the added reports.

To help us look into this for you, please contact the Support Team through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

Read more

Thank you for confirming that, we've passed this on to the team to be looked into.

Please let us know if you see this again.

Coteclear: Thanks for reaching out about this! Has this only happened once or have you had this occur before?

Hi Flare_Skies,

What specific GPU are you using?

Thank you for reporting this to us, HelmetHeadG

I assume that the same thing doesn't occur with the reload button your keyboard?

Is your controller and official Xbox one or a third party one? Are the drivers, just the standard Windows xbox ones?

MrAnjo2000: Thanks for starting this thread! While I understand that you have updated your graphics card to meet the minimum requirement, please know that cards on a desktop and cards on a laptop are not the same. Please check that FAQ in regard to your system! ... Read more

Thank you for confirming that.

We certainly understand that this is a frustrating issue for yourself, and the SA community.

We have passed the details on to be investigated, and we will update you when we have more information around this.

Unfortunately we're only able to assist in English through the forums here.

If you can provide a translation of this message we can take a look into that for you, or alternatively you may receive assistance from another player or speak with our language specific support through the site here

Thank you

Hi LoutreDuSudEst,

Thank you for reporting this to us, we're sorry to hear that's been the case.

What are you currently System Specifications?

If you haven't already, please ensure that you are using the latest drivers for your GPU.

Hi jncferranti,

Thank you for reporting that to us, we're sorry to hear you've been encountering that.

What region are you playing from? It may just be that there may not be players on at the moment if it's not filling the games for you.

LoganGainz: Hi, LoganGainz! This may simply be an issue of your current card not being up to date! I see that you have tried other programs, however I would like to know if you tried completing the update with Nvidia specifically!

Kriexy: Hi there! Please know that since the Open Beta, we have moved forward to ensure that the game was ready for full launch by making changes and updates in the background, which may mean that you need to ensure that your graphics card is up to date for the full launch version of the game.

VYBEfromYT: I'm sorry to hear that! What issue are you running into when you update your drivers?

corenik2010: Thanks for sharing this information. I looked up your cards and I do see that there are more recent v... Read more

Have you tried reinstalling the game client?

As mentioned to help us have a look into that we'd ask you to speak with the Support team.

Thanks for the update, exrecefe, we're glad to hear that you were able to get that resolved.

For anyone still seeing this, to help us look into it for you, please speak with a Support agent through one of the steps below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

Read more

Thanks for getting back to us, kseixas, a Support agent can hopefully look into that further for you.

Glad to hear that, thanks for the update!

Hi LoutreDuSudEst,

Thank you for contacting us.

I'm going to close this thread as a duplicate of your other thread here.

This is to avoid any confusion that can arise from having duplicate posts.