Hyper Scape Dev Tracker

Thank you for the extra details, TTV_Raizen_OW, we've passed this on to the team.

Just to confirm, you aren't using any VPN or tunneling software at all?

Thank you for confirming that for us, SiilkLone.

To help us look into this for you, please speak with the Support Team through one of the channels below:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

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Hi lgrekal,

Thank you for reporting this to us.

To help us look into this further, please speak with a Support agent through one of the channels bellow:

• Ubisoft Support Twitter
• Ubisoft Support Facebook
• ...

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Hi all!

For this issue, have you tried disabling background applications, running Uplay PC as an Admin, and ... Read more

kseixas: Hi there, kseixas! If you have already tried the steps that Ubi-Baron provided, have you tried verifying your Uplay PC game files?

Fettuchi_18: Hi there, Fettuchi_18! It may be that you're unable to run the game at minimum requirements! Laptop models of the required graphic/video cards may work, but we have an FAQ here about these specific situations. If you have checked to ensure that the graphics cards were up to date, can you please tell me what error codes... Read more

Mumeii21: Thank you for reaching out about this issue! This issue is usually resolved by updating your video/graphics card However, if you know that you are unable to run the game at the minimum requirements, you may not be able to ... Read more

KoxProOgar: Hi there! Thanks for reaching out about this! I'm sorry to see that you are having this issue, but we are definitely here to help! While I understand your stance of not wanting to complete troubleshooting steps for the game after it running for you during the Open Beta, I truly want to encourage that you try completing these PC troubleshooting steps as the game has changed from when you participated in the Open Beta to its full launch. It could be that you need to try ... Read more

Hey there, uiliraven53! I've moved your thread to the Player Support subforums for better visibility from the rest of the team. Moving forward, I apologize for the inconvenience these crashes have caused you! I completely understand how frustrating this must be to deal with, and I'm sorry that you haven't been able to fully enjoy the game. I would first suggest verifying the game's files in Uplay. Doing so will make sure that everything required for Hyper Scape is properly installed. It will also replace any missing or corrupted game files that could be causing these crashes. Afterward, you can try running the game ... Read more

Hello pilotplayzgames! Firstly, please be advised that I've moved your post to the Player Support subforums for better visibility. Secondly, I apologize for the inconvenience this error may have caused you in Hyper Scape. I would advise completing our connectivity guide in full. This will ensure your connection to the game's online services is completely optimized.

If you do not notce any improvements after completing those steps, please contact ... Read more

Hi perromuerto_23,

Thank you for reporting this to us.

This can be due to a resolution issue, where the game is set to a resolution that your monitor is unable to support.

What we would advise is trying to hit Alt+Enter to put the gamer into Windowed mode, which can help display it and then let you change to the correct resolution in the In-Game settings.

We would also advise disabling any overlays you might be running aside from the Uplay one, for instance MSI Afterburner or Discord. These can cause conflicts with some of our titles.

Hi Sevn..,

We're sorry to hear that's been the case.

This can sometimes be down to a connection issue between yourself and our Club services, so we'd advise making sure you've been through the steps here

If you are still unable to complete it after that, then please take some screenshots of the Club overlay and contact the support team through one of the channels below:

• ...

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Hey guys,

We're sorry to hear that you have been encountering these issues.

The first thing we would also advise is making sure you've run through our troubleshooting steps here. These steps can help with issues such as this as well as general system health.

We would also advise ensuring you meet the minimum system requirement for the game, which can be found ... Read more

Thank you for letting us know, KC_Ekaliptus

What are your system specifications?

Greetings!

Unfortunately we're only able to assist in English through the forums here.

If you can provide a translation of this message we can take a look into that for you, or alternatively you may receive assistance from another player or speak with our language specific support through the site here

Thank you

Hi MAX_bcns,

Thank you for reporting this to us, we're sorry to hear that's been occurring.

Were you able to get that resolved?

Hi Artifuse,

Thank you for reporting this to us.

What are you system specifications?

We would certainly advise ensuring that you have the latest Windows Updates.

Please also try running the game with Administration rights, as another user advised this helped them to get past this. You can find steps for this here.

Hi guys,

I've merged some messages here to have the discussion in one place.

As mentioned, please make sure you have the latest drivers installed, and make sure you have tried reinstalling the game is you still see the same error.

We would also advise, checking the minimum requirements for the game here.

If you are on a laptop please also ensure that it's using the correct GPU.

Thank you for reporting this to us, jpcrusherhd.

What GPU are you using? The first thing we would advise is ensuring that you have the latest drivers for your GPU.

You can find steps for updating these here:
http://support.ubi.com/faqs/000036734 - AMD
http://support.ubi.com/faqs/000025720 - NVIDIA

Thanks for the added report, ALLENJOHNMARTIN

Did you get an error message when that occurred?

We'd certainly advise verifying the game files if you haven't already, which will check for missing or corrupt files and replace them. You can do this by clicking on the menu under the game icon in Uplay.