Read moreWith what I just said explained. Jagex has locked an account for no reason. With no proof of any real suspicious activity. Essentially taking an account and all of its progress from someone who has spent immense hours into the creation and building of the account. I am left with two options. One. Quit the game because of what I can only see as poor management of strange (to say the least) circumstances. Or actually break the rules and just purchase an account so I don’t have to go through the troubles of putting thousands of hours into a fresh account when my account was essentially stolen from me by the creators of the game. I’m going to go ahead and quit and charge back my membership (since I don’t get to play because of something jagex did I see this as completely justifiable) because I don’t want to waste real life money and give jagex the benefit of my monthly membership. But I did want to express that in situations like this jagex is pushing people to, if not out right promot...
Sorry about the delay in response here, I've been off the last couple of days. You will have received that message because the information provided in your ticket wasn't enough to find the correct account (this can be caused by something as simple as a typo or misremembering of login info).
Could you let me know your RSN so I can look into this for you?