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It can occasionally take up to 24 hours. If it has not arrived within a day, please get in touch with our Customer support, they should be able to help.
I tried to show with the video, in arena i'm 44, but at the top i"m 60. the payout awarded me Rank 60, unlikely just a coincedence. also this has happened time and time again. I am sure I did not drop 16 spots in 18 minutes.
the ships I can't use are my Anakin ship and Hyena Bomber.
Aaah gotcha. It is possible to drop 16 ranks in 18 minutes, so a recorded video closer to your payout would be more accurate and helpful (a few seconds before your payout).
We have a look at our logs to see if we can find the issue with the two ships.
Did you maybe drop to rank 60 in the 18 minutes until your payout?
What ships exactly are causing you trouble with the restarts you mentioned?
PM the details to CG_LucifersDaddy on the official forum (https://forums.galaxy-of-heroes.starwars.ea.com/messages/add).
PS: Clearly not a bug :P
I know this is 4 days old. But I just noticed that my mods are also missing. I submitted a ticket but have not heard back from anyone. If you could help then that would be great.
We are currently still working on this specific issue and will release a fix for all affected players.
Okay, I wasnt sure if this was a known bug or not, or if it was even a bug at all. Thank you for responding EA_HighCommand!
No problem at all. That's what I am here for =)
What iOS version are you on now?
Unfortunately that is a long standing bug we haven't gotten around yet.
No
I think Disney is pumping out enough new SW characters that they wont go back to KOTOR for a while (I havent asked, this is just speculation)
DM me your ally code if you haven't contacted our support already. I can check that for you.
20 different skins for a protocol droid. yeah no wonder theyre not there any mopre
ah yes, a nice reminder of "why do I bother"
ok... how are there 20 different concepts for c3po. It's literally c3po, how complicated does it get.
cause they were for different kinds of droids, what you see in-game is just what we ended up with
Oh the guy we made like 20 awesome concepts for before he ended up as a texture swapped C3PO? Im still salty about that. At least we got to make him malfunction.
PM me your ally code, so that we can have a look.
PS: The mods and gear were restored already. See https://forums.galaxy-of-heroes.starwars.ea.com/discussion/244931/release-today-and-tomorrow-for-account-reset-issues
We have several reports of players not receiving them. We are investigating any issues with mods being returned.
PM me your ally code, so that we can have a look.
PS: The mods and gear were restored already. See https://forums.galaxy-of-heroes.starwars.ea.com/discussion/244931/release-today-and-tomorrow-for-account-reset-issues
We already flagged this as a bug.
We're on it!
(That's a joke of course :D) Congratulations I'd say.
It shouldn't have anything to do with the date when your account was created. Can you PM me your ally code so that we can have a look? Thanks!
PM me your ally code and we can check if you are indeed missing shards.