The Division 2 Dev Tracker

Originally Posted by SerjTargaryen
Hi there. In the article about Season 2 (Season Pass section) "Additionally, players with the Season Pass will receive three Apparel Event Cache Keys on login during the Apparel Event." - but there is only one... where is the mistake?

...

Read more

Hey there guys!

This issue is currently under investigation with the team.

To assist with their investigation, any evidence you can provide showing your clan completed the raid with no update insignia would be very much appreciated.

Thank you!

Hello there!

I'm sorry to hear you're having issues.

Would it be possible to capture any footage showing your stats not updating as they should be so we can investigate?

Thank you!

Originally Posted by Yama988
Unfortunate game design, as the agent wasnt actually killed.

Probably should include a disclaimer when making a hard core agent that crashes or disconnects of any kind will "kill" a hardcore agent.

Really enjoyed the challenge and tension associated with the mode, but having it end in such a manner really paints the game in a very negative light, especially since the defect in the game design isn't being corrected.

I would even take being rolled back a bit over completely restarting. SInce I know that is possible (as was done to the glitch abusers earlier this year), why is that not an option in this situation?

Thanks for ... Read more

Originally Posted by WarthogBob
I'm thinking it's that global internet outage yesterday. And Ubisoft is having issues getting everything back up and running. I tried updating drivers and it made no difference.

Hello WarthogBob!

Have you tried rolling back your drivers as thejayfella managed to do?

Otherwise, please give the steps in our guide ... Read more

Hello there Hectorius2999!

Thanks for reporting these to us.

Is it at all possible for you to capture some footage of this in-game and post it here?

We can then take a closer look and forward it on to the team if necessary.

Thank you!

Hi iwalkinshadow,

Thank you for reporting that to us, we're sorry to hear you've been encountering this.

The first thing we'd advise, if you haven't already, is uninstalling and then reinstalling WONY/pass from the Ready to Install area. This can sometimes correctly re-apply the rights.

Otherwise, we'd advise speaking with the support team to help us look into this from the account side. You can do this through one of the channels below:

• Ubisoft Support Twitter
• ...

Read more

Thank you for reporting this to us, Ahmedc518.

I've passed this on to the Division 2 team to be looked into.

We appreciate you taking the time to provide us with the detailed description.

Hey guys,

Thank you for reporting this to us, apologies for our delayed response to your here.

I've checked with the team and we are aware of this issue occurring, and are working on getting this resolved in our next update.

For the moment we apologize for the inconvenience this issue is causing.

Hi IKAIYOO,

We're sorry to hear that's been occurring for you.

If you are seeing regular disconnections, then we'd advise making sure you've been through the connection troubleshooting steps here.

This can help with issues such as this, as well as improving general connection health.

Originally Posted by Feaugustus
Here is the Video

Hey there,

We are unable to see this video I am afraid, would it be possible to make it public?

Hi z8tnn,

Thanks for contacting us.

I removed the name from your post, just to avoid any issues with our Name & Shame rules.

If you have any details around how this is being performed, please speak with the Support team through one of the channels bellow:

• Ubisoft Support Twitter
• Ubisoft Support Facebook...

Read more

Hi BadLuckTom,

Thank you for contacting us, we can certainly understand your frustration with this issue.

We are aware of this issue occurring, and it's being looked into by the team at the moment.

To help us look into this, we'd ask for the following information from your clan mates:

• Type of PS4 (PS4 Original, Silm or Pro) they're experiencing this issue on
• Ubisoft and PSN ID from the affected players.

Thank you

Thanks for pointing that out, ChrisW451, I'll head over there and update you guys!

Thanks for the extra info, guys!

We'll ensure this is added to our investigation into the matter.

Originally Posted by countmybones
After getting foamed and dying, the movement controls are messed up after respawn.

Here I am auto-running into the concrete barrier.


Aiming and shooting, and the character model is looking the other way.

Hey countmybones,

Sorry to hear you are having this issue.

This seems like a very unique issue, I would suggest firstly ... Read more

Hi nitehawk182,

Thank you for reporting this to us, we're sorry to hear that's been occurring.

Try opening the Ubisoft Club app on the console, and seeing if you can connect there and if so when trying launching the game again.

Hi xcel30,

Thank you for reporting that to us, that's certainly an inconvenient issue.

Have you seen this before or since, was it just this one instance that it occurred for?

Do you know if the player themselves was having any sort of connection issues, or other issues at the time? Obviously you mention them carrying on without issue, but did they mention any lag or other issues?

Hi M38N,

Thank you for reporting this to us.

What happens when you attempt to re-calibrate it, do you get an error message? If so, could you provide us with a screenshot showing that?

Hi terrorsmurf93,

Thank you for reporting this to us.

We are aware of reports of this occurring, and it has been passed on to the team to be looked into.

Which gadgets are you using?