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21 May

Ubisoft doesnt care about your security

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Eberwyn, this thread is getting too into the nitty-gritty for it to be public. There's also questions that I just don't have the answers to. I used to work over in Customer Support, and I've never seen an account compromised post-2FA. This is why I keep mentioning securing every other account you have (particularly your email). I'll be sending you a private message to keep the conversation going.

Ubisoft doesnt care about your security

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I don't think there's any lack of desire to help our customers keep their accounts secure. This is why we've really been pushing the 2 step verification stuff. Usually that's enough to stop people who only have access to your Ubi account.

However, if your email or phone are compromised (which I'm not ruling out at this point, because this is quite unusual from my experience in Customer Support), you urgently need to take all steps necessary to secure those - and there's not much Ubisoft support can do to help you secure third party accounts.

You can also check to see if any suspicious devices are ones that your account has on its "trusted devices" list: https://support.ubi.com/en-US/Faqs/000043059 . If you d... Read more

The raid would have been easier if they didn't Nerf the magazines in wt5 update...

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Originally Posted by go69
I believe that move offset the balance of the whole game. They should have waited till all year 1 content was released before any design changes to the weapons, armor, or mods of the original planned design...
How have some of the balance changes affected your build choice and/or playstyle? What do you now have to do differently that is negatively impacting the game for you?

Dark Hours Raid - How do you kill 3rd and 4th boss?

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There are plenty of resources available with varying levels of detail on platforms like Reddit, our Discord, and other video game related publications. Be sure to send what you find you your Raid squad mates as well!

All the raid tuning complaints are fine and dandy, but can the so called "fixes" for sound bugs, texture loading and especially enemy AI be adressed? Because all three of these became noticably worse since the "fix", instead of better.

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Originally posted by georgios82

Thanks for being here and communicating with us by the way. Means a lot.

I guess what I am personally hoping for is that next content updates will not be as problematic as TU3. TD2 and the whole franchise is by far one of my favorite ones and I hope to see Massive stepping up their game in areas that right now are hurting the game.

Thanks for the feedback, it really means a lot to us as well. We'll do our best to make it a better experience for sure.

Brand Sets - Talents and Mods

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That is super useful, I have bookmarked this myself

Massive Appreciation Thread

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Please keep it civil everybody.

Criticism of the game is absolutely fine, as long as it's done in a respectful tone.

Attacking other forum members due to their opinion about the game (good or bad) will not be tolerated.

Russians Detected

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I have to admit, i heard the same thing and confusion ensued.

Massive, can we please get an estimated patch date for the reintroduced issues in TU3? Enemy AI being overly aggressive, crashing, and sound issues?

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Originally posted by Kambz22

Is there anywhere to submit information for bugs? I know we had a thread here for the PTS but I don't see anything currently.

Even if it is a known issue, I know some more detail around when the issue occurs may help diagnose and solve it.

Yes, we have dedicated Technical Support forums. We have staff dedicated to look at these regularly, but we also scan reddit and our social media channels for reports.

Thanks for your help!

All the raid tuning complaints are fine and dandy, but can the so called "fixes" for sound bugs, texture loading and especially enemy AI be adressed? Because all three of these became noticably worse since the "fix", instead of better.

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Originally posted by georgios82

I get your point, however some of the issues like the reintroduction of the erratic NPC behavior, gun sound problem etc are easily discoverable after 10-20 mins of casual gameplay.

I don't think there's any advantage of having them go live and find them there.

As an IT professional with many years on the field I assure you most of the times management thinks otherwise

As a Community professional for 5 years and having worked in triple A for nearly 9 now, I have never heard that ever. We even delayed Title Update 3 and the raid to further work on the patch. I understand that it's frustrating and I definitely agree (and the team does too) that those issues should be found earlier. But I'm in contact with the dev team, with QA/QC and just people playing the internal builds here every day. It's not like anybody is trying to hide these issues, they just were not found.

I also don't experience all of the issues described here. As you can see in my post history, I have the aggressive AI too. But I have not had any audio issues at all so far.

That's why we're so fortunate to have our community that will bring up these issues as fast as they do and also provide us with reproduction steps and other ways that help us identify these issues.

All the raid tuning complaints are fine and dandy, but can the so called "fixes" for sound bugs, texture loading and especially enemy AI be adressed? Because all three of these became noticably worse since the "fix", instead of better.

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Originally posted by 8thDegreeSavage

Why jam all this onto this thread tho?

You should be starting threads for each of these issues not hiding it on some random post

I understand the sentiment, but we don't open threads on reddit. We just leverage the info from here. The more info I get, the more I can forward. I can see that change in the future, but we would need to have more dedicated resources looking at reddit specifically.

All the raid tuning complaints are fine and dandy, but can the so called "fixes" for sound bugs, texture loading and especially enemy AI be adressed? Because all three of these became noticably worse since the "fix", instead of better.

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Originally posted by georgios82

My question is you don’t QA test your new builds especially if they contain a lot of changes like TU3? Please take no offense but all of us have paid a full price for this game, season pass etc. It’s not fair that almost always we end up becoming the QA testers of the half baked patches you push out. Isn’t it better to delay a patch than break the game similar to what happened with TU3?

The pure amount of hours played that one day of the patch being live versus what we can internally play-test is huge. We test every build and have dedicated QA/QC teams that do so as well. It's not like we're having a better time for you to find these bugs. We have to fix them and we'd prefer to do so before the content releases. I don't think there's any advantage of having them go live and find them there.

The crafting/Upgrading system is a joke, and needs to be fixed.

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Thanks for including screenshots!

I have passed these on internally for investigation, as this doesn't look to be working as intended.

Edit: If you guys have more examples (with screenshots or videos) of this occurring, send them over!

All the raid tuning complaints are fine and dandy, but can the so called "fixes" for sound bugs, texture loading and especially enemy AI be adressed? Because all three of these became noticably worse since the "fix", instead of better.

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Originally posted by SnuggleMonster15

TU3 has surfaced some bugs that are causing this, so unfortunately we have to do a full investigation and create new fixes for these.

Hi Chris, the AI in that 48 hour window between TU3 and the Raid patch were great. As soon as the Raid update happened the AI went absolutely bonkers. I hope you guys get to the bottom of it soon because they're very frustrating to deal with at the moment. The Black Tusk in the ODZ are particularly off the charts wild.

We've seen reports as soon as immediately after maintenance Tuesday, when TU3 was applied. We think we have a good understanding now what caused it and it seems to have happened with TU3 not when the raid was opened.

Massive, can we please get an estimated patch date for the reintroduced issues in TU3? Enemy AI being overly aggressive, crashing, and sound issues?

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We currently don't have an ETA for a fix. More details here.




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