Trackmania

Trackmania Dev Tracker




25 Sep

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi RonQuiney,

Thanks for letting me know this. I have passed your images onto the team and I am collecting as many examples of visual bugs and glitches in the map creation / MediTracker tool. If you find anymore, please post them here. Thank you for your help.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey pjw_is_here,

Thank you for sharing this graphical bug with us. I have reported it to the team. If you find anymore whilst you are editing the maps, would you please post them in this thread?

Thank you for your help.
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello! I will do my best to help you with this.

Can you please confirm if you receive any errors, other than what is shown in the above image?

If you have a Switch account linked to your Ubisoft account, please try temporarily unlinking it to see if that helps. This is an ongoing investigation of ours.

The steps in the following support article should also help you: https://support.ubi.com/en-gb/faqs/000025947/

If you are using a VPN, please also try disabling it to see if that helps.

I hope that helps!

24 Sep

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Xyriol
Same bought 1 year Club Access but I do not get any features of it.
Hello! I will do my best to help you with this.

Club features will only be accessible while connected to the internet, can you please confirm if you have a connection?

Which features in particular are you trying to access, and what error are you facing?

Please be aware that I may need to refer you to a support agent, as they may need to review your account.

Thank you!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by wmansir
This has happened several times since the update a few days ago. I'll be playing ToTD live and when the session ends and the map reloads I am stuck in a spectator mode with no UI at all, just the camera floating high above the map apparently tracking a player. Controller does nothing. Keys do almost nothing. The Enter key will make a menu noise but does nothing as far as I can tell. Hitting Alt-F4 will bring up the "Do you want to quit?" window. I haven't found a way out of it without restarting the game.
Hey, apologies for the delay in getting back to you.

I have now merged you all together, as you seem to be facing the same issue.

... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by LH-choubi76
Hello @Ubi-Milky,

It's an hard crash, the game simply shot down ... and when I reopen it, it's like nothing has been done.

I got a GTX 950M 2GO and 8GO RAM.

I've tried with all setup as low i wan't even read what was on my screen but it doesn't change anything ...

Thanks in advance for your help
Thank you for getting back to us!

Your GPU and RAM appear to meet the minimum requirements, so that's fine.

Can you please also confirm which CPU you are using?

We may need to refer you to a support ticket, so we can review your crash logs and system files.
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello again!

You and your friends will be able to play together without Club access. Anyone with Standard Access can create a local server and anyone with at least Starter Access can join

All the best!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Cyro_Ks
Hey,

I just want to know if it's possible for me and a friend to play together (and only) with just the standart acces or does we need to have(at least one of us) the club one?
Hello!

I believe you and your friends will be able to play together without Club access. However, leave this with me so I can grab a certain answer from the Trackmania team for you.

The different accesses can be found here: ... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hey!

I'm happy to read your issue is now resolved

We really appreciate you sharing what worked for you, it is a big help!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello!

This is not an issue I'm familiar with, however we can investigate.

To begin, I'd like to suggest verifying game files: https://support.ubi.com/en-GB/faqs/000025650/

If the issue remains, would it be possible to provide a short recording of your experience?
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Faulty-Brain
See subject or can I just not find it?
Hello!

We may delete a thread but that's very rare, and it would be due to it not meeting our forum guidelines: ... Read more
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Pr1nglz.nP
Whenever i go to the player.trackmania.com and then go to the map review tab, I get an "Internal server error 500",
Hello!

This is an issue we are aware of, apologies for the inconvenience.

In the meantime, you can check this in-game in the "My Maps" section.

All the best!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by efebaba526
Corrupted installation Please verify files integrity or reinstall the game oyunu yeniden yükledim olmadı dosyaları doruladım ama olmadı antivirüs yasılımını devre dışı braktım olmadı

yardım edin [removed email address] (yedek hesabım)
Hello!

Please post your experience in English, so we can asisst you.

Did you try verifying games files or reinstalling the game, as the error suggests?
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hey!

Thank you for contacting us, I hope you are well.

I will do the best I can to tackle each of your points -

1|2. I will report the creation of triangles to the Trackmania team, perhaps they can improve this to allow you to zoom in closer

3. Would it be possible to provide more images, or a video of what you see? The single image makes it difficult to determine if there is an issue, and how best to tackle it.

4. Just to make sure I understand correctly. Are you saying you can't copy keyframes between 2D and 3D triangles, or you can't copy them at all?

5. This will be reported too! I may need to come back to you with more questions if we are unable to reproduce it

Thank you!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello again!

Regarding point 3 - The video helped me understand what you are doing, however it would be much easier to see the issue from your perspective if we could have screenshots or a video of your 3D triangle creation. Would that be possible? If your issue is clearly presented, it will make it easier for us to try to reproduce it and investigate and potential issues.

4. Thank you very much for the image. Considering there is an error, that suggests this is intended behaviour and there is a technical limitation to it. I will submit this as a suggestion however and see what the team say

Thanks again!

23 Sep

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by rellort1
Thanks for the response
https://streamable.com/a5i92l
is this fine?
Thanks.

Before submitting this to the team can I just ask you to double check that you're not missing any files by ... Read more
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Ranzou_NL
After one of the last updates when playing a track in local play, records won't be saved on the leaderboard for me. When reloading the track the time is gone.
Thank you for reporting this issue. I sincerely apologize for any inconvenience this may have caused you.

This issue has been forwarded up to the development team for investigation.
Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Zaitsev_1337
needs a quick fix !
Originally Posted by u.B.m
*still not fixed* - what's up guys, somebody spill their coffee on the server ? XD
Hey there folks.

Just to confirm that the development team have... Read more

20 Sep

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello LH-choubi76, thank you for getting in contact.

When your game crashes, what screen does it boot you back to or is it a hard crash?

Can I also ask if you know what your CPU is running at and what your Vram usage is?

I would recommend temporarily lowering the graphical settings whilst working on larger maps to prevent a crash as a workaround for now.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey JNSx47,

That is excellent news and I am glad to see this issue has seemingly been fixed.

If you happen to come across any other strange behaviours of the game, please come back to us in the forums and send upload a clip of it.

Thanks again