AndrewT

AndrewT



17 Jul

Comment
    AndrewT on Support Forums - Thread - Direct
What mods are you using?

If you disable them all and start a new galaxy, is it okay or also has this problem?  
Comment
    AndrewT on Support Forums - Thread - Direct
That Windows error means the folder you are deleting is not empty. If you can't delete the files in a folder something is very wrong here!

One possible workaround to that is renaming the parent folder instead.

What antivirus app do you use? Maybe it is getting in the way here.  
Comment
    AndrewT on Support Forums - Thread - Direct
Just so you know, uploading the crash data will not get you an individual response or fix. Those reports are aggregated and anonymised for the purpose of determining general problems, rather than being an individual help facility.

Is this crash reproducible from a particular save file? Any mods in use?  

16 Jul

Comment
    AndrewT on Support Forums - Thread - Direct
Okay then, it seems the issue is not in the video/graphics area.

Has this game ever run on this machine? Or never yet?

I see you have CK2, does that work?

If you make a second user account in Windows and log into this machine as that, will the game run then?  
Comment
    AndrewT on Support Forums - Thread - Direct
Oh really! Sorry I'd forgotten that. What happens now if you remove it?  
Comment
    AndrewT on Support Forums - Thread - Direct
Please use the free utilities Ccleaner and revo Uninstaller to remove all trace of Malwarebytes - there is almost certainly some remnant of it left, I think.

For the launcher reinstall, here is my process for that:

- exit the Steam app entirely
- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users//AppData/Local/Programs/Paradox Interactive/
- C:/users//AppData/Local/Paradox Interactive/
- C:/users//AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- run steam.exe as the Windows Admin user

- run the game from the PLAY button in Steam

IF that doesn't help, in this folder are some .log files:
C:/users//AppData/Local/Paradox Interactive/launcher-v2/
Please attach them here.... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
In the game launcher please set Display mode to windowed. THEn go here:

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++. support.microsoft.com support.microsoft.com And run the x86 and x64 installers there

IF that doesn't help, Please do a full **clean** re-install:

- move any valued save gam... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I'm not aware of any extra diagnostic or debug options or flags with this game, I'm afraid.

But if there were, they wouldn't be recording stuff like slow file system or online access, that's really in the realm of Windows. Have you looked at the performance graphs in task manager?  

15 Jul

Comment
    AndrewT on Support Forums - Thread - Direct
Your NVIDIA GeForce GTX 560 Ti is somewhat above the minimum requirement for the game (although well below the recommended!) so I wouldn't have though it was a lack of video power as such. It is possible that card is okay but the fact nVidia have not updated the driver for 3 years might play into this situation though.  
Comment
    AndrewT on Support Forums - Thread - Direct
DPeck said: This last step, this forum is not letting me attach the files on this forum stating " Your content can not be submitted. This is likely because your content is spam-like or contains inappropriate elements. Please change your content or try again later. If you still have problems, please contact an administrator."
That normally means you are trying to post a link to some other website - users with low post counts cannot include links, as a forum anti-spam measure. But you can attach them here as files just fine.  
Comment
    AndrewT on Support Forums - Thread - Direct
In your Steam Library right-click on this game and choose Properties. Click on Set Launch Options, and paste this in there:
-opengl

Does the game then popen and run? It will likely be slow, but this will tell us if DirectX is really the issue.  
Comment
    AndrewT on Support Forums - Thread - Direct
The launcher and game both use that file to record changes like that. If you make this change in the game and it does not write it out to that file, I can only guess your AV app is preventing the game from writing to that file. You are sure you only have Windows Defender?

The launcher version thing is weird too, I have to say. If you've tried opting out of the launcher beta then you should be on 2021.6 and there would be a folder with that name, even if you went back to 2021.7.  
Comment
    AndrewT on Support Forums - Thread - Direct
In the game launcher please set Display mode to windowed. THEN go here:

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++. support.microsoft.com support.microsoft.com And run the x86 and x64 installers there.


IF that doesn't help, also Install ALL these Microsoft modules:

... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Not sure I've seen this one before:
[02:28:59][gfx_dx11_pixelbuffer.cpp:177]: D3D error: hr returned: Not enough memory resources are available to complete this operation.
Nor am I sure whether it is referring to video or system memory. I do note your CPU is below the minimum requirement for the game:
UserBenchmark: AMD Athlon ... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I don't know what could possibly cause that. It's not a general problem.

Was there a Windows, AV app, or other update that applied just before the first time it happened?


I guess we may as well try full **clean** re-install:

- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam Stellaris... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
We can only help with unmodded games here I'm afraid. For help with mod issues please check with the modding experts here:
forum.paradoxplaza.com

Stellaris: User Mods

All things related to mods. Ask questions, post your own mods, get inspiration! forum.paradoxplaza.com... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
I don't know how the power source could possibly affect that function.

Has it always been like that for you? Or only since when?

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log .  

14 Jul

Comment
    AndrewT on Support Forums - Thread - Direct
That latter error is usually an antivirus getting in the way, which one do you use?

Add CK3.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.

You should add steam.exe and C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2021.6/paradox launcher.exe to that list.  
Comment
    AndrewT on Support Forums - Thread - Direct
Does the file Documents/Paradox Interactive/CK3/pdx_settings.txt get updated when you change the language in the launcher?  
Comment
    AndrewT on Support Forums - Thread - Direct
Zala85 said: Patcher didn't find anything to update, so I guess its all ok?
Does Speccy now find no "In Progress" updates to apply?

Zala85 said: For what its worth, I have been experimenting and it seems to happen ...
Read more