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BioWareJer

BioWareJer



17 Feb

[No Spoilers] Anthem Early Launch: Bugs, Errors, & Issues Megathread

Comment

Originally posted by Caelrie

My tomb of yvenia had no interaction button either. Origin ID Ceirii

From Live Ops QA:

They aren't blocked. They can still complete the challenges by looking at the Challenge instead of the Journal and entering the Tomb when the Challenge itself appears complete. They will just see "Explore Tomb of ____" in the tracker on the top regardless of their Completion status for the Challenge.

The AR panel when they attempt to enter the tomb will also show the accurate status of the challenge and anything else they need to complete to be able to enter the Tomb.

Let me know if that works!

[No Spoilers] Anthem Early Launch: Bugs, Errors, & Issues Megathread

Comment

Originally posted by ABM0317

Origin ID - AngryBeastMan666

I have been able to enter and complete the other three tombs, but there is nothing to interact with in the Tomb of Yvenia. All challenges for this one are done, and can enter, just nothing to do. Hoping we can get passed this!

From Live Ops QA:

They aren't blocked. They can still complete the challenges by looking at the Challenge instead of the Journal and entering the Tomb when the Challenge itself appears complete. They will just see "Explore Tomb of ____" in the tracker on the top regardless of their Completion status for the Challenge.

The AR panel when they attempt to enter the tomb will also show the accurate status of the challenge and anything else they need to complete to be able to enter the Tomb.

Let me know if that works!

[No Spoilers] Anthem Early Launch: Bugs, Errors, & Issues Megathread

Comment

Originally posted by Storm_Fireblade

I'd like to add here that the bug that completely blocks me (no interaction possible within Tomb of Yvenia) is pilot bound. My main at level 19 is the one affected.

I rushed a new pilot to level 3 and freeplay, went to the Tomb and entered it (a text said it wasn't possible yet, but the female voice said I completed the challenge etc). In the tomb my level 3 pilot could immediately greet the guardian by interacting with the sarcophugas despite not even having the critical mission yet.

Unfortunately, this didn't fix the problem for my main character :( I completed every available contract now and did some stronghold runs and nothing made a difference either. Aside from aimless freeplay and more stronghold runs I'm completely blocked now, so I hope this can be (spot) fixed soon for my main.

EDIT: I even get items when someone else comes into the tomb and interacts with the sarcophugas, so it's not the instance itself that I'm opening that is completely bugged....

Read more

From Live Ops QA:

They aren't blocked. They can still complete the challenges by looking at the Challenge instead of the Journal and entering the Tomb when the Challenge itself appears complete. They will just see "Explore Tomb of ____" in the tracker on the top regardless of their Completion status for the Challenge.

The AR panel when they attempt to enter the tomb will also show the accurate status of the challenge and anything else they need to complete to be able to enter the Tomb.

Let me know if that works!

[No Spoilers] Anthem Early Launch: Bugs, Errors, & Issues Megathread

Comment

Originally posted by strenif

Happens to me a fair amount. Windows sounds continue to work but Anthem is silent till I restart the game. Using USB headphones

Yeah, that is the dropout bug. Sorry. Day 1 patch should reduce the occurrence a LOT - and we continue to try to repro more ways it can happen. Thanks for your patience, I know it sucks!

[No Spoilers] Anthem Early Launch: Bugs, Errors, & Issues Megathread

Comment

Originally posted by strenif

If this patch already happened the sound bug is still present.

Just happened to me. Windows sound continues to work but I have to restart Anthem to get it's sound to work again.

No, we managed to fix some of the reasons this could occur in the early access build. The day 1 patch has a major improvement (feb 22) and we continue to try to find more 'holes' that this can pop through in the audio system.

Can we get a shoutout for biowarejar

Comment

Originally posted by Twitch_Tsunami_X

Well that's good to hear. People often forget the human and don't fully understand the reality, thanks for being so upfront and transparent it really goes a long way. Just send a blank message if EA locks you guys in the office and we'll know what it means!

I'll blink twice :P

[No Spoilers] Anthem Early Launch: Bugs, Errors, & Issues Megathread

Comment

Originally posted by Storm_Fireblade

I'd like to add here that the bug that completely blocks me (no interaction possible within Tomb of Yvenia) is pilot bound. My main at level 19 is the one affected.

I rushed a new pilot to level 3 and freeplay, went to the Tomb and entered it (a text said it wasn't possible yet, but the female voice said I completed the challenge etc). In the tomb my level 3 pilot could immediately greet the guardian by interacting with the sarcophugas despite not even having the critical mission yet.

Unfortunately, this didn't fix the problem for my main character :( I completed every available contract now and did some stronghold runs and nothing made a difference either. Aside from aimless freeplay and more stronghold runs I'm completely blocked now, so I hope this can be (spot) fixed soon for my main.

EDIT: I even get items when someone else comes into the tomb and interacts with the sarcophugas, so it's not the instance itself that I'm opening that is completely bugged....

Read more

No that makes sense - 'Pilot' == set of server persistent data. We are still looking at spot fixing, will update if something comes down from our live ops team!

[No Spoilers] Anthem Early Launch: Bugs, Errors, & Issues Megathread

Comment

Originally posted by ABM0317

Origin ID - AngryBeastMan666

I have been able to enter and complete the other three tombs, but there is nothing to interact with in the Tomb of Yvenia. All challenges for this one are done, and can enter, just nothing to do. Hoping we can get passed this!

AngryBeastMan666

Got it. Added to the list!

[No Spoilers] Anthem Early Launch: Bugs, Errors, & Issues Megathread

Comment

Originally posted by Caelrie

My tomb of yvenia had no interaction button either. Origin ID Ceirii

Got it, will forward.

Can we get a shoutout for biowarejar

Comment

Originally posted by Wellhellob

You guys are great!

Thanks!

Can we get a shoutout for biowarejar

Comment

Originally posted by RentalGore

Your transparency is phenomenal. This isn’t just good game support, this is how customer service should be done in every industry. Admit when there’s a problem, admit you’re trying to fix it, and then fix it (we will be patient).

Thank you u/BioWareJer

Thanks! I think the general narrative on 'InTerneT 1S DanGerouS!' has changed a LOT within our (and other) companies.

We need thick skin as it's not always constructive, but I truly believe that if we can engage with folks when they are pissed off, in the way you described, that over time people will realize that we are humans, who aren't perfect, and are working really hard to make things better. One can dream!

[No Spoilers] Anthem Early Launch: Bugs, Errors, & Issues Megathread (Day 2)

Comment

Originally posted by Manic_Depressing

I love this humility from you, Jer. It reminds us that you're all just people, and it specifically makes you seem like a good person!

Aww you're making me blush lol.

[No Spoilers] Anthem Early Launch: Bugs, Errors, & Issues Megathread

Comment

Originally posted by dejoblue

Cool ;) Glad to help and thanks for the info.

More info and confirmation of this; I kept it at 24bit@48K for 7 hours last night with no issues.

Cheers!

Awesome!

Can we get a shoutout for biowarejar

Comment

Originally posted by JonRedcorn862

Post launch support is great, however the way in which titles are launching these days doesn't sit well with me. Be that do to publisher time constraints or what but it wasn't always the case.

Yeah you're absolutely right. And it's a different world to make games in too - we used to absolutely push ourselves to the limit to polish as much as possible before launch, now we can (and should) plan a longer curve in order to react to player styles, feature requests, balancing and bug fixing in the live service. But yeah - I agree, it's much different.

[No Spoilers] Anthem Early Launch: Bugs, Errors, & Issues Megathread

Comment

Originally posted by rob117

I'm having an issue with no sound at all from the very first launch.

Have tried restarts, changing/resetting the default sound device, and repairing the install.

Any ideas?

Yeah, are you on Bluetooth headphones? Have you checked to make sure all your audio devices/outputs are at 16bit/48k? Is your Windows communication 'volume ducking' turned on? I think there may be a conflict with the communication device being active and it interfering with the output. Let me know!

Can we get a shoutout for biowarejar

Comment

Originally posted by Uttam_Avabhanakti

Strongly disagree. Saying that how good this game is out of the gate doesn’t matter towards its success is disheartening. I’m glad you have strong plans for future support, and I don’t doubt that you care and work hard for this game, but first impressions do matter. For a game to have been in development for so long and be so highly anticipated to be released and just feel kinda underwhelming is a disappointment.

Sorry that isn't what I meant - I was more trying to explain that we need to ensure we have the ability to react, and support the project long term. I absolutely agree that the game needs to be as great as possible. I'm sorry you feel that way, and hope we can change your mind over time!

Can we get a shoutout for biowarejar

Comment

Originally posted by SirCaptainReynolds

Major kudos to you and the team! Keep up the awesome work and know that the game you’ve been working on IS awesome out of the gate AND will be even better as time goes on.

I hope you don’t feel defeated when you hear a few people out there and on here complaining loudly and and at times, very tactlessly. Most of us with reasonable minds know not everything will be perfect from the get go and know that it takes time to smooth over the bumps of any big launch of a game.

Thanks, that means a lot. Honestly I get why people are pissed. The economy is tough and 60 bucks isn't nothing. That's why I am here engaging with everyone (even the slightly mean comments) because I want people to know that we are human, and therefore definitely not perfect, and are committed to fixing and supporting this game long term :)

Can we get a shoutout for biowarejar

Comment

Originally posted by StaticDrift

I've been playing at 1080p. Gamertag is StaticxDriftx. There's nothing running in the background and yes I've tried rebooting. My friends have the same issue. The game feels really choppy.

Where are you playing from? City/Country?

Can we get a shoutout for biowarejar

Comment

Originally posted by Twitch_Tsunami_X

You guys must be tired after coming off of a presumed month of 'crunch time'

Actually this one was a bit easier than previous titles - honestly it's weird because people complain that we release something not 100% polished, but it's the fact that it's a live service and we can pace ourselves a bit that is the cause of that.

The other option would have been to kill ourselves to try to get it perfect and not have any gas in the tank for live service content and bug fixing :)

Can we get a shoutout for biowarejar

Comment

Originally posted by PullmanWater

I've been working on a bug at work that I can't reproduce in any test environment and it's only reported by a couple users. I feel for your team, it's not a fun position to be in.

Arrghh - THIS. Nothing is worse than trying to get something to happen for weeks only to release and all of sudden it's hitting 3/10 people. Thanks for getting it :)