EA_Aljo

Hi there, @NekoNoTenshi.

Nobody will be able to go into detail on why you were banned. You're just told the general reason for it. The best you can do is submit a dispute. That can be done through the following article. Thank you.

Hi there, @emiliano200205 

I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

Hello, @nathanhcy.

We can't help with banned accounts through Answers HQ. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll check on the status for you. ...

Hi there, @xEndlessLightx 

Are you able to verify through your mom's email? If so, you should be able to log in at www.origin.com to update the email on your account.

Hi there, @willykid6969.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hi there, @StrifeandValour.

Unfortunately, this isn't something we can help with through Answers HQ. You'll need to contact an advisor again. As far as this issue goes, if you can't answer the account verification questions, we won't be able to grant you access to it. Unlinking a gamertag from an EA account deletes all progress on all EA games so we need to verify you own the account before this is done.

Hi there, @carcrazy2001.

Would you be able to switch to a wired connection or is your router too far away?

@panalexander-kh 

When you link your account to another platform, your progress is lost. You were playing on PC through Origin, but since you moved to Steam, your progress is deleted as you're now starting over through a Steam account.

Hi there, @panalexander-kh.

It sounds like you unlinked your account if you were linking it again. That deletes all progress on all EA games, unfortunately. I'm very sorry, but we're not able to restore your progress.

@nathanhcy 

I'm very sorry. I absolutely understand this is very frustrating, but we can't help whatsoever with bans through Answers HQ. The only thing you can do is submit a dispute, but if you've reached the max number of investigations and your account is still banned, it will need to remain so.

@nathanhcy 

A thorough investigation has been performed multiple times. Since the ban hasn't been overturned, it means they haven't found evidence supporting that the ban was made by mistake. Since they told you no further reviews would happen, it means you've hit the limit of investigations for this issue.

Hi there, @Eylorien.

For assistance with hacked accounts, please see the following article. Thanks!

Hi there, @nathanhcy.

Unfortunately, we're not able to help with banned accounts through Answers HQ. If you've already reached the maximum number of investigations, the action taken on the account will not be reversed.

@bamraider 

We'll go through some troubleshooting. Are you on a wired or wireless connection? Also, if you could post the UO Trace, that should give us some more details on your connection.

@AlexMtz25 

I'm very sorry, but we can't help with missing content through Answers HQ. If support isn't able to replace the shards, unfortunately, there isn't anything we can do.

@Gdsaturn 

Great! Glad to hear it. If you have any other issues, please let us know. Good luck and have fun

@Gdsaturn 

That's good you're on a wired connection. It's much better than wireless so we can rule out those issues. Did you try the power cycling I suggested?

Hi there, @Gdsaturn.

We should go through some connection troubleshooting to try to find out why this is happening. First, are you on a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

Hi there, @CLN-Luckyy0.

I'm very sorry, but we're not able to help with missing content through Answers HQ. It looks like you have an ongoing case with an advisor currently so it would be best to continue this discussion there. Thanks!