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EA_Illium

EA_Illium



30 Nov

Block the client / banned/ Help... plz..

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @thsgudtj,  

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your ...

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23 Nov

Upgrade battlefield 2042

Comment

Hey @Fermaldo Depending on the version of the game you purchased you will have a duel entitlement for the next-gen version as well. If purchased the Standard edition, there is one only for Gen 4 and one with the Duel Entitlement. 

 

Thanks!

... Read more

22 Nov

Crossplay xbx ps5

Comment
@ToSIIColette I would recommend first checking BF2042 settings to make sure cross play is enabled (we may need to try disabling then reenabling), if not check both the EA account and PS/Xbox account privacy settings. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

20 Nov

Transferring from Xbox One to Xbox Series X/S (game version status)

Comment
@Chubnubs Depending on which edition you purchase, some will come with a cross-gen entitlement, so if you upgrade to Gen 5 you will have that version of the game. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

19 Nov

Crossplay xbx ps5

Comment

Hey @ToSIIColette Depending on which console you play on, you won't be able to play. We have a breakdown of 2042's cross-play here. Due to last-gen limitations, they play on 64-player battles rather than 128-players. so Gen 4 can only matchmake with PS4 and Xbox one (not series X|S)

Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players kn... Read more

Upgrade battlefield 2042

Comment
@doregoranx96 Depending on the edition you purchase of 2042, you will have a cross entitlement to play on Gen 4 or Gen 5, can you confirm which edition you purchased? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

17 Nov

Apex account was Hack and Banned.

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @selgann, 

 

We are unable to assist with accounts or BAN on Answers HQ, if you have reached out to our TOS team and they advised the BAN would remain on your account. There is not an option to overturn it either on the forums or through our live support. 

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10 Nov

I'm a user who plays Apex. Please answer this question.

Comment

@iov2eu If you believe someone else may have access to your account you would want to reach out to an advisor for further assistance. 

Illium.png... Read more

09 Nov

I'm a user who plays Apex. Please answer this question.

Comment

Hi @iov2eu,  

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your ...

Read more

06 Nov

Crossplay - xbox to PS4

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Titan8750v2 Can both friends check your Privacy settings on their console accounts and on their EA Accounts?

 

For your EA account check the following:

  • Make sure the player your trying to find isn't blocked
  • You haven't disabled your Gamertag from searching
  • Make sure your account is searchable
Spoiler (Highlight to read) Privacy Settings.PNG... Read more

Download and mouse cursor issue

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @blombsa Can you try reinstalling in this order to see if we are able to get fully installed? Also when it stops installing are you getting a message, or does the download just go down to 0 and stop?

 

  1. Delete/uninstall apex and check the installation drive for any remaining files and remove them completely 
  2. Clear Origin cache
  3. Put your device in a ...
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04 Nov

Still low fps on season 11...

Comment
    EA_Illium on Support Forums - Thread - Direct
@Safari99SM Glad to hear we were able to find a solution that works! Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

02 Nov

Missing Apex coins

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @yungestflexer21 I would recommend reaching out to an advisor for them to look into your missing content. 

Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players a... Read more

Still low fps on season 11...

Comment
    EA_Illium on Support Forums - Thread - Direct

ey @Safari99SM Does putting your device in a Clean Boot and trying on lower graphics settings make any difference?

Illium.png

＊Accept as Solution button- If a post answers your question please let us and other playe... Read more

Lost all skins/cosmetics/legends

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @HieiFade Thanks for the update, If you have unlinked your platform account and linked it to a new EA account there are items you lose:

 

  • games and game progress
  • DLC, expansions, and anything extra you have for your game
  • memberships and subscriptions
  • in-game purchases.

We have a help article, ...

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30 Oct

Pre-Lobby issues

Comment
    EA_Illium on Support Forums - Thread - Direct
@DawgHow I would recommend reaching out to an advisor with the link above, to have them look into your account further. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Lost all skins/cosmetics/legends

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey, @HieiFade To check which platform are you playing on? Also, can you confirm if any of the following has happened with your EA Account?

 

  • Unlinked your platform account and linked to another EA account
  • Switch to another platform (PC to Switch, Xbox to PlayStaiton)
  • Created a platform and EA account on your platform
Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hi... Read more

Has Apex Legends cheating problem been addressed?

Comment

Hi @StarvingVirtues Are team is constantly working on making the game a better experience for everyone. While changes have been made with the game if you come across anyone who may be breaking our rules be sure to report them for the proper team...

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29 Oct

Pre-Lobby issues

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @DawgHow Can you try to Verify Apex via Steam, then relaunch and try to sign in with your email and password with the register button to see if you are able to link your accounts. If not we may need to reach out to an ...

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Apex we cannot complete this action at this time

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @X-TRI389 can you try the following steps and let us know if you continue running into issues?

 

DNS settings: https://en-americas-support.nintendo.com/app/answers/detail/a_id/22411/~/how-to-manually-enter...

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