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EA_Illium

EA_Illium



19 Dec

place attention on dmg boosted cheat

Comment

Hi @GVlXxf, 

 

Cheating discussions are not permitted on Answers HQ. I will be closing this thread, If you wish to discuss other feedback with the community please make a new post here, Or if you are running into issues with playing 2042 please make a post here detailing what you are experiencing. 

 

If ...

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16 Dec

Apex PC after start immediately gets stuck in an infinite loading screen

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @BlackTheCreator @pawtato_cat 

 

Can you try the steps I posted above, and if you run into issues share a ...

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15 Dec

Missing Apex Packs

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @danielg58, I would recommend reaching out to an advisor for further assistance with missing items. 

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them X... Read more

14 Dec

Code: Snake

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Whisky1srisky Code: Snake can happen for different reasons. If we're running into a connection issue then we can try the following:

 

  • Checking any anti-virus or firewall on the device or network that blocks data
  • ...
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open advanced look controls for Nintendo joy-con

Comment
    EA_Illium on Support Forums - Thread - Direct
@Vage256 I would be happy to pass feedback along to our team! Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Apex PC after start immediately gets stuck in an infinite loading screen

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Moulace_One 

 

Its not good to hear we're running into this issue, to confirm you tried running on Steam and Origin, and EA Desktop? If so can we try launching your device in a Clean Boot then testing after it first starts to see if this continues?

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Missing Apex Coins

Comment

Hi @Yeetbeater If you purchased coins and did not see them after 6 days I would recommend reaching out to an advisor with ...

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12 Dec

Code: Snake

Comment
    EA_Illium on Support Forums - Thread - Direct
@Whisky1srisky Which platform are you playing from? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

اللغه

Comment

Hi @MEMOO_EGYPT 

 

At the moment the following languages are supported on Answers HQ: 

  

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06 Dec

my ads don't work sometimes

Comment
@theYETIYAZ Which platform are you playing on? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

01 Dec

coins

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Alistairme19 For assistance with missing coins on the account you would need to reach out to an advisor for further assistance, as we are unable to assist with this on AHQ. 

 

If you need assistance with the purchase you would want to reach out to Sony support for assistance. 

Illium.png... Read more

30 Nov

Apex game file corrupted

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @larahn123 To confirm are you playing on PC? If so can you try running a Repair and seeing if you are able to launch the game?

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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experie... Read more

Block the client / banned/ Help... plz..

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @thsgudtj,  

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your ...

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23 Nov

Upgrade battlefield 2042

Comment

Hey @Fermaldo Depending on the version of the game you purchased you will have a duel entitlement for the next-gen version as well. If purchased the Standard edition, there is one only for Gen 4 and one with the Duel Entitlement. 

 

Thanks!

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22 Nov

Crossplay xbx ps5

Comment
@ToSIIColette I would recommend first checking BF2042 settings to make sure cross play is enabled (we may need to try disabling then reenabling), if not check both the EA account and PS/Xbox account privacy settings. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

20 Nov

Transferring from Xbox One to Xbox Series X/S (game version status)

Comment
@Chubnubs Depending on which edition you purchase, some will come with a cross-gen entitlement, so if you upgrade to Gen 5 you will have that version of the game. Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

19 Nov

Crossplay xbx ps5

Comment

Hey @ToSIIColette Depending on which console you play on, you won't be able to play. We have a breakdown of 2042's cross-play here. Due to last-gen limitations, they play on 64-player battles rather than 128-players. so Gen 4 can only matchmake with PS4 and Xbox one (not series X|S)

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＊Accept as Solution button- If a post answers your question please let us and other players kn... Read more

Upgrade battlefield 2042

Comment
@doregoranx96 Depending on the edition you purchase of 2042, you will have a cross entitlement to play on Gen 4 or Gen 5, can you confirm which edition you purchased? Illium.png

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

17 Nov

Apex account was Hack and Banned.

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @selgann, 

 

We are unable to assist with accounts or BAN on Answers HQ, if you have reached out to our TOS team and they advised the BAN would remain on your account. There is not an option to overturn it either on the forums or through our live support. 

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10 Nov

I'm a user who plays Apex. Please answer this question.

Comment

@iov2eu If you believe someone else may have access to your account you would want to reach out to an advisor for further assistance. 

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