EA_Illium

EA_Illium



26 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct
@cagethelonewolf I would recommend reaching out to our support to look into the missing rewards before you unlink accounts as it does loss progress and items on the account, with only a chance to get items back if you link it back to the exact same account. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

24 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @cagethelonewolf I would recommend reaching out to our support to look into this further. 

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support 

...

Read more

23 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct
@Pancakeb00ti Wanted to see if you were able to find a solution to this?
Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Comment
    EA_Illium on Support Forums - Thread - Direct
@Stonksbot Would it be possible to try your device on a different network, or set up a static IP if not? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

19 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @R6-Frostty Apologies in the delay to reply, I looked over your DxDiag, the first concern I have is nothing was reported for your Display device (section above the sound devices toward the top). I wanted to check what type of Graphics card should be in your system?

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also ex... Read more
Comment
    EA_Illium on Support Forums - Thread - Direct
@Dictashe To check are you using a VPN or firewall on the device, we may be seeing apex partially blocked. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

18 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct
@u_guys_Suuck Thank you for the additional details I have shared this with the team to be aware of. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Comment
    EA_Illium on Support Forums - Thread - Direct
@Pancakeb00ti Which platform are you playing on?
Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.



13 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct
@u_guys_Suuck 12_ hrs is long for a move over. To check is there anything else running high on power or system resources in task manager? Do you have any running security on the device that may be stalling to move? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
... Read more
Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @Lw132435465 Thanks for the information, To confirm EA Play subscription is not cross-platform, so you will only have access to it through the platform you subscribe to it on. 

 

What this means is if you have it through gamepass, you will have access to it on an Xbox console or on the Xbox (with EA Desktop) on PC. 

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP butto... Read more
Comment
    EA_Illium on Support Forums - Thread - Direct
@nonie_soldier Glad to hear we got around this, sharing with the team. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @XenOs422 Thanks for the clarification, as long as your account is linked to EA and you claim drops after it should go to the account if not you will want to speak with an advisor for them to look into your account further. 

Illium.png

*Accept as Solution button- If a post answers your question please ... Read more
Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @SuutheGreat @R6-Frostty Would it be possible to get a ...

Read more
Comment
    EA_Illium on Support Forums - Thread - Direct
@Pancakeb00ti Did this start after the recent update?
Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.



12 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct

Hi @SuutheGreat To confirm is the game crashing or your PC? Do you ever get an error message when you run into issues? 

 

I would also recommend starting with putting your device in a Clean Boot to see if this continues.

Illium.png... Read more
Comment
    EA_Illium on Support Forums - Thread - Direct

Hey @Syntaccs To check is it possible to try a different network to see if this continues in Steam or Origin? Also you may want to reach out to an advisor to have them look at your account further for any possible issues. 

Illium.png... Read more
Comment
    EA_Illium on Support Forums - Thread - Direct
@XenOs422 To confirm are you looking for the rewards you might get for watching Twitch streams of from Prime Gaming rewards? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Comment
    EA_Illium on Forums - Thread - Direct

Hi @Istealloot83 

 

If you are in-game and suspect a user of cheating then please report them by following the steps in this link: https://help.ea.com/en-tr/help/faq/report-players-for-cheating-abuse-and-harassment/ 

  

We take all reports very seriously and will fully investigate....

Read more

11 Jan

Comment
    EA_Illium on Support Forums - Thread - Direct
@Lw132435465 To confirm where did you purchase EA Play from? The subscription is not cross-platform as each platform's user agreement/TOS is different as well as the games available on those platforms. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Comment
    EA_Illium on Support Forums - Thread - Direct
@u_guys_Suuck In Origin it might appear as it redownloading the game as it appears in the download area of Origin, but for most of the game minus checking the files it should be moving the game from one location to the new one. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of thi... Read more