EA_Illium

Hi @SuutheGreat @R6-Frostty Would it be possible to get a ...

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@Pancakeb00ti Did this start after the recent update?

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Hi @SuutheGreat To confirm is the game crashing or your PC? Do you ever get an error message when you run into issues? 

 

I would also recommend starting with putting your device in a Clean Boot to see if this continues.

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Hey @Syntaccs To check is it possible to try a different network to see if this continues in Steam or Origin? Also you may want to reach out to an advisor to have them look at your account further for any possible issues. 

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@XenOs422 To confirm are you looking for the rewards you might get for watching Twitch streams of from Prime Gaming rewards?

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@Lw132435465 To confirm where did you purchase EA Play from? The subscription is not cross-platform as each platform's user agreement/TOS is different as well as the games available on those platforms.

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@u_guys_Suuck In Origin it might appear as it redownloading the game as it appears in the download area of Origin, but for most of the game minus checking the files it should be moving the game from one location to the new one.

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Hi @Watercrosses I would recommend logging into your Customer Portal for both accounts to check if any privacy setting may be interfering. 

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@Dictashe To confirm are you trying to access the club on the same platform you joined on? Does leaving and rejoining make a difference?

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@125744535436 Progress on PC (for Origin, EA Desktop, Steam) is saved to the EA account you play on. If you launched it through Steam it will have you sign into an EA account. You would need to sign in on the one your previously played on to see in former progress.

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Hi @rnm99983889 

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

 

If you have checked your Ban History, please note not all Bans may ...

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Beep-Boop...Error

 

Hi @alosha8 Thanks for the update, For Steam can you try the following?

 

• Verify - Steam  
• ...

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Hi @PansGaming Can you try running a Repair on Apex then putting your device in a ...

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Hi @alosha8 Thanks for going through those steps, to check are you running anything else with Apex? If not can you try the following if you have not, 

 

• Clear Origin Cache  
• ...

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Hey @ShatteredPug Thanks for the update, If you should have plenty of storage we should be able to download the latest updates, Have you tried on different networks?

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Hey @alosha8 would you be able to try the following steps, to see if this continues?

 

• ...

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@sllayerxxx Would you be able to go into more detail about the platform your playing on? Also, does the game only freeze in arenas when in a crossplay match/lobby?

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