EA_Illium

@zawarduoismin We are unable to assist with missing content on AHQ, If you have submitted a case we would need to wait for a contact from our support to provide additional information.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos a... Read more

Hi @yespapi12 Can we start by trying to go through our Advanced connecting troubleshooting guide? 

... Read more

Hi @zawarduoismin 

 

For missing purchases, in-game content, and account issues you will want to speak with our support as we are unable to assist with these on Answers HQ. For purchases make sure to share your Purchase Information, so they can look into this furthe...

Read more

@OuhSryForMyFov Once an in-game decision is made we do are unable to assist with refunding/reversing these.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@ViciousClimax Apex Legends does not support cross-progression. If you go from one platform like Xbox to PSN your account progress will not carry over.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@Stonksbot Glad to hear you were able to get in!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hey @atharhehe Can you try going through our Advanced connecting troubleshooting guide to see if this helps with the high ping we're seeing?

... Read more

@ViciousClimax Which game are you playing? To confirm currently cross-progression from one platform to another platform is limited depending on the game and is not available in all games.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@Stonksbot Wanted to see if you were still running into issues?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@MiracleousPotter glad I could offer assistance!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @Samie6452 To answer the first part of your question, it's mainly a technical issue if one or more of the cross feature is allowed. If a game is developed without them, Devs have to work toward adding in those features, current cross features we've seen in gaming being: Cross-play, Cross-progression, Cross-commerce, Cross-Save.

 

Our Developers for Apex have mentioned they are looking at this feature however no official information has been shared so I cannot say if or when it may be available. I would recommend keeping an eye on Apex's social media channels and ...

Read more

Hi @Youtube_Sh69ne,  

 

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.   

  

If you have checked your Ban History, please note not all Bans may ...

Read more

Hi @rafadobla922 Thanks for sharing this, Can you try putting your device in a Clean Boot to see if you still get crashing and resets? Also to check if you device has performance options, can you make sure its set to performance over power saving and using your dedicated GPU instead of any integrated graphics (if you have any)?

... Read more

@smallkwong Wanted to confirm if you were able to get connected?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@MiracleousPotter Glad to hear you found a workaround, althought to help Apex look better back if you want can you try shutting down other programs that are running to see if we can also achieve better image quality while playing.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make ... Read more

@Samie6452 To confirm, The ability to carry progress and items from one platform to the next is generally referred to as cross-progression. Currently, Apex Legends does not support this.

What this means is you can link a platform account like PSN to EA then transfer it over to a PC but items will not carry over. However, Apex does have cross-play where players can join up and fight each other from different platforms.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many p... Read more

Hi @MiracleousPotter Thanks for going through those steps, do you have anything else running when you try to play? 

 

If not can you try default Origin and Apex to run as admin in Compatibility...

Read more

@smallkwong Do you have any antivirus, firewall, vpn or proxy on the device or network that may interfere with the connection? If not, can you try running Steam and Apex as admin?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

@AODTmikeyy We are unable to assist with account issues on Answers HQ, As I stated above its possible when you tried to link to another account it removed any chance of recovery account data when you then went to link back to the Original account.

You will want to reach out to our support team at the links I posted above to see what options we might have.

＊Accept as Solution button- If a post answers your question please let us and other players know by hit... Read more