EA_Illium

@poisonous_peach Can you try logging into your account on help.ea.com to see check if we are able to?

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@Cejwej Which platform are you on?

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@Riley600 What was the message you were getting? Which platform are you on?

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@UgotFLATLINEDBRO If we are unable to try different troubleshooting or workarounds, I would be happy to pass feedback along to our team about what you are experiencing.

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@Delikadir07 To confirm did you get any error message when getting into the game? If not can try running a repair and relaunching?

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@Linden2768 Good to hear its working!

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Hi @UgotFLATLINEDBRO can you try going through our Advanced connecting troubleshooting guide to see if it helps?

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Hey @BlazinKiana Respawn is aware of a few different issues currently with Apex. I would recommend following along on their twitter for issues to be resolved. After if your having issues with the game freezing try the following:

 

Clear Cache: 

1. Open System Settings on the HOME Menu 
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@Linden2768 Wanted to check if you are still running into this issue?

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@zawarduoismin We are unable to assist with missing content on AHQ, If you have submitted a case we would need to wait for a contact from our support to provide additional information.

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Hi @yespapi12 Can we start by trying to go through our Advanced connecting troubleshooting guide? 

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Hi @zawarduoismin 

 

For missing purchases, in-game content, and account issues you will want to speak with our support as we are unable to assist with these on Answers HQ. For purchases make sure to share your Purchase Information, so they can look into this furthe...

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@OuhSryForMyFov Once an in-game decision is made we do are unable to assist with refunding/reversing these.

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@ViciousClimax Apex Legends does not support cross-progression. If you go from one platform like Xbox to PSN your account progress will not carry over.

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@Stonksbot Glad to hear you were able to get in!

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Hey @atharhehe Can you try going through our Advanced connecting troubleshooting guide to see if this helps with the high ping we're seeing?

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@ViciousClimax Which game are you playing? To confirm currently cross-progression from one platform to another platform is limited depending on the game and is not available in all games.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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