EA_Illium

Hi @Watercrosses I would recommend logging into your Customer Portal for both accounts to check if any privacy setting may be interfering. 

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@Dictashe To confirm are you trying to access the club on the same platform you joined on? Does leaving and rejoining make a difference?

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@125744535436 Progress on PC (for Origin, EA Desktop, Steam) is saved to the EA account you play on. If you launched it through Steam it will have you sign into an EA account. You would need to sign in on the one your previously played on to see in former progress.

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Hi @rnm99983889 

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

 

If you have checked your Ban History, please note not all Bans may ...

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Beep-Boop...Error

 

Hi @alosha8 Thanks for the update, For Steam can you try the following?

 

• Verify - Steam  
• ...

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Hi @PansGaming Can you try running a Repair on Apex then putting your device in a ...

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Hi @alosha8 Thanks for going through those steps, to check are you running anything else with Apex? If not can you try the following if you have not, 

 

• Clear Origin Cache  
• ...

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Hey @ShatteredPug Thanks for the update, If you should have plenty of storage we should be able to download the latest updates, Have you tried on different networks?

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Hey @alosha8 would you be able to try the following steps, to see if this continues?

 

• ...

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@sllayerxxx Would you be able to go into more detail about the platform your playing on? Also, does the game only freeze in arenas when in a crossplay match/lobby?

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@ShatteredPug Would we be able to clear space by removing other games, or adding an SD card to get the latest updates to see if where your experiencing continues?

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@PansGaming Are you able to reenable it while Apex is still running? What type of headset are you using?

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Hi @Shjnx, 

 

Removed screenshots to remove personal information, this is a public forum. 

 

For the issue of linking an account, it seems you unlinked a Steam account from your Origin account and want to link it to a new Origin account. I would recommend looking at our help articles over linking and unblinking other platform accounts from EA to see restrictions and what you lose. 

 

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Hi @liluglymayyne If you looking for friends in the Origin client, they will not display your PS4 list. However, to play together once in-game you can select the + to add a part member on the lobby page, make sure cross-play is enabled and you can search for your friend with their persona to send an invite. 

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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