EA_Illium

@Stonksbot Wanted to see if you were still running into issues?

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@MiracleousPotter glad I could offer assistance!

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Hi @Samie6452 To answer the first part of your question, it's mainly a technical issue if one or more of the cross feature is allowed. If a game is developed without them, Devs have to work toward adding in those features, current cross features we've seen in gaming being: Cross-play, Cross-progression, Cross-commerce, Cross-Save.

 

Our Developers for Apex have mentioned they are looking at this feature however no official information has been shared so I cannot say if or when it may be available. I would recommend keeping an eye on Apex's social media channels and ...

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Hi @Youtube_Sh69ne,  

 

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.   

  

If you have checked your Ban History, please note not all Bans may ...

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Hi @rafadobla922 Thanks for sharing this, Can you try putting your device in a Clean Boot to see if you still get crashing and resets? Also to check if you device has performance options, can you make sure its set to performance over power saving and using your dedicated GPU instead of any integrated graphics (if you have any)?

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@smallkwong Wanted to confirm if you were able to get connected?

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@MiracleousPotter Glad to hear you found a workaround, althought to help Apex look better back if you want can you try shutting down other programs that are running to see if we can also achieve better image quality while playing.

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@Samie6452 To confirm, The ability to carry progress and items from one platform to the next is generally referred to as cross-progression. Currently, Apex Legends does not support this.

What this means is you can link a platform account like PSN to EA then transfer it over to a PC but items will not carry over. However, Apex does have cross-play where players can join up and fight each other from different platforms.

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Hi @MiracleousPotter Thanks for going through those steps, do you have anything else running when you try to play? 

 

If not can you try default Origin and Apex to run as admin in Compatibility...

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@smallkwong Do you have any antivirus, firewall, vpn or proxy on the device or network that may interfere with the connection? If not, can you try running Steam and Apex as admin?

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@AODTmikeyy We are unable to assist with account issues on Answers HQ, As I stated above its possible when you tried to link to another account it removed any chance of recovery account data when you then went to link back to the Original account.

You will want to reach out to our support team at the links I posted above to see what options we might have.

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@Idgaftbhcba I would recommend reaching out to our support at help.ea.com to have them look at your account for any possible issues.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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@rafadobla922 Do you have any other anticheats or overlay programs running when this happens?

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Hi @Pancakeb00ti To check if you go to the EA Account profile page that's linked to your account, do you have any of the boxes ticked to disable targeted marketing?

https://myaccount.ea.com/cp-ui/privacy/

 

If not are there any other accounts on the device to see if they have the same issue?

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HI @AODTmikeyy For clarification, Platform accounts can only be linked to one EA account at a time, and EA accounts should only have one of each platform tied to them. If you unlink a platform account from EA this does have drawbacks like removing progress, saves, etc. The only way you might be able to get progress back is to relink it to the Original account, if you tried to link it to another one first this may have interfered with that recovery chance. 

 

I would recommend checking out our Help Articles over how linking and unlinking accounts work, and reaching out to our support teams to see if they could look into this further...

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@smallkwong What platform are you on? Do you just sit in the loading page before entering the lobby or get errored out?

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@Pancakeb00ti Which platform are you playing on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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@Stonksbot To check is there anything such as a VPN, firewall, proxy sever running on the device or the network?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.