EA_Illium

HI @AODTmikeyy For clarification, Platform accounts can only be linked to one EA account at a time, and EA accounts should only have one of each platform tied to them. If you unlink a platform account from EA this does have drawbacks like removing progress, saves, etc. The only way you might be able to get progress back is to relink it to the Original account, if you tried to link it to another one first this may have interfered with that recovery chance. 

 

I would recommend checking out our Help Articles over how linking and unlinking accounts work, and reaching out to our support teams to see if they could look into this further...

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@smallkwong What platform are you on? Do you just sit in the loading page before entering the lobby or get errored out?

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@Pancakeb00ti Which platform are you playing on?

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@Stonksbot To check is there anything such as a VPN, firewall, proxy sever running on the device or the network?

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@cagethelonewolf I would recommend reaching out to our support to look into the missing rewards before you unlink accounts as it does loss progress and items on the account, with only a chance to get items back if you link it back to the exact same account.

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Hi @cagethelonewolf I would recommend reaching out to our support to look into this further. 

 

EA Help on Twitter 

https://twitter.com/EAHelp 

 

Live-Support 

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@Pancakeb00ti Wanted to see if you were able to find a solution to this?

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@Stonksbot Would it be possible to try your device on a different network, or set up a static IP if not?

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Hey @R6-Frostty Apologies in the delay to reply, I looked over your DxDiag, the first concern I have is nothing was reported for your Display device (section above the sound devices toward the top). I wanted to check what type of Graphics card should be in your system?

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@Dictashe To check are you using a VPN or firewall on the device, we may be seeing apex partially blocked.

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@u_guys_Suuck Thank you for the additional details I have shared this with the team to be aware of.

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@Pancakeb00ti Which platform are you playing on?

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@u_guys_Suuck 12_ hrs is long for a move over. To check is there anything else running high on power or system resources in task manager? Do you have any running security on the device that may be stalling to move?

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Hi @Lw132435465 Thanks for the information, To confirm EA Play subscription is not cross-platform, so you will only have access to it through the platform you subscribe to it on. 

 

What this means is if you have it through gamepass, you will have access to it on an Xbox console or on the Xbox (with EA Desktop) on PC. 

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@nonie_soldier Glad to hear we got around this, sharing with the team.

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Hi @XenOs422 Thanks for the clarification, as long as your account is linked to EA and you claim drops after it should go to the account if not you will want to speak with an advisor for them to look into your account further. 

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Hi @SuutheGreat @R6-Frostty Would it be possible to get a ...

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@Pancakeb00ti Did this start after the recent update?

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Hi @SuutheGreat To confirm is the game crashing or your PC? Do you ever get an error message when you run into issues? 

 

I would also recommend starting with putting your device in a Clean Boot to see if this continues.

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Hey @Syntaccs To check is it possible to try a different network to see if this continues in Steam or Origin? Also you may want to reach out to an advisor to have them look at your account further for any possible issues. 

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