EA_Illium

@MSwampertEX Its good to hear you can queue now, if anything else pops up let us know!

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@VanixBTW No worries! glad we can get you back in the game, one thing to check is if you have another anti-cheat like Vanguard running or running at launch. Multiple anti-cheats run can cause system issues.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @MSwampertEX Thanks for the update, can you try going through the follow and check if you still sit for a long time looking for a match?

 

Data Corruption: 

1. Open the System Settings from the Home menu 
2. Go to Manage Software and select Apex Legends 
3. Choose Check for Corrupt Data 
4. Choose Redownload...

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Hey @aToM1243, 

 

We are unable to assist with updating accounts or Bans on Answers HQ, If you have an active ban on your account you will need to reach out to our TOS team for further assistance. 

 

If you have checked your Ban History, please note not all Bans may appear here.  

  

• ...

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Hey @VanixBTW Can you try putting your device in a Clean Boot and seeing if this still happens after launching the game?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. De... Read more

Hey @Chimtotzz While its unfortunate to hear we may not have the needed specifications to play Apex, I would only recommend turning down and disabling in-game settings to try and get the gaming performing better. 

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @whydidthishaveto,  

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your ...

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Hi @mattcookie97 thanks for the additional details, we are looking into this issue and have it on our Apex tracker. 

 

We can try going through some steps to see if we can help stay better connected while this is looked at by our team. 

 

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@Chimtotzz To confirm if you are having issues with adjusting in-game settings we can going through steps like repairing the game. However, I would not recommend messing with the games install files to control settings.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @sksjshbsmsd,  

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your ...

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Hi @Nevsuu 

 

Thanks for letting us know what your seeing in Apex, Can you try the follow if you haven't and let us know if this continues?

 

• Run the System File Checker tool...

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Hi @DasMachinee 

 

Can you try the following steps and let us know if this continues and which servers you see it on?

 

• Advanced connecting troubleshooting  
• ...

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@mattcookie97 Are you failing to start the game and get to character selection or getting disconnected during the match? Are you seeing any error codes?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Hi @MaxxHasNoTalent 

 

I would recommend first trying to close out of the game, then relaunching and checking if your content appears. If not you would recommend speaking with an advisor for further assistance. 

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Hi @ZedaW32,  

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  

  

You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.  

  

If you have checked your Ban History...

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Hi @mrghost559 

 

In reference to asking if having all your account data wiped as part of a Sanction or Ban for breaking our rules, I am not aware of this happening but to set the correct expectation I am not a part of our TOS team and do not have insight into what may happen to an account-based of what inappropriate actions may have been taken on it. 

 

If you believe someone may have accessed your account, you will need to speak with an adv...

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