Hi @iov2eu,
We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.
You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.
If you have checked your ...
Read moreHi @Titan8750v2 Can both friends check your Privacy settings on their console accounts and on their EA Accounts?
For your EA account check the following:
...
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Hi @blombsa Can you try reinstalling in this order to see if we are able to get fully installed? Also when it stops installing are you getting a message, or does the download just go down to 0 and stop?
Hi @yungestflexer21 I would recommend reaching out to an advisor for them to look into your missing content.
ey @Safari99SM Does putting your device in a Clean Boot and trying on lower graphics settings make any difference?
Hi @HieiFade Thanks for the update, If you have unlinked your platform account and linked it to a new EA account there are items you lose:
We have a help article, ...
Read moreHey, @HieiFade To check which platform are you playing on? Also, can you confirm if any of the following has happened with your EA Account?
Hi @StarvingVirtues Are team is constantly working on making the game a better experience for everyone. While changes have been made with the game if you come across anyone who may be breaking our rules be sure to report them for the proper team...
Read moreHey @X-TRI389 can you try the following steps and let us know if you continue running into issues?
DNS settings: https://en-americas-support.nintendo.com/app/answers/detail/a_id/22411/~/how-to-manually-enter...
Read moreHi @Anonymous
Based on the game you are playing support options and how to contact support can change. SWTOR support operates differently than EA Help, and only helps with certain SWTOR-related issues.
If you are wanting to speak with an advisor for assistance with Apex Legends or your EA account there is not a direct number to provide you would need to set up a case on help.ea.com and it will show you the available support options to select from.
Thanks!
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Hi @MSwampertEX Thanks for the update, can you try going through the follow and check if you still sit for a long time looking for a match?
Data Corruption:
Hey @aToM1243,
We are unable to assist with updating accounts or Bans on Answers HQ, If you have an active ban on your account you will need to reach out to our TOS team for further assistance.
If you have checked your Ban History, please note not all Bans may appear here.
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Hey @VanixBTW Can you try putting your device in a Clean Boot and seeing if this still happens after launching the game?
Hey @TENFUMI
I would recommend checking out our Help article: How to request permission to use EA content. For more information and how to submit a request.
Thanks!
Hey @Chimtotzz While its unfortunate to hear we may not have the needed specifications to play Apex, I would only recommend turning down and disabling in-game settings to try and get the gaming performing better.
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