devtrackers.gg → EA_Illium

EA_Illium

18 May

Comment

18 May 15:58 EA_Illium on Support Forums - Thread - Direct

Hey @sarah_scarne I would recommend reaching out to our support to investigate this further.

EA Help website - Live Support (Phone, Chat, Email)
...

17 May

Comment

17 May 22:20 EA_Illium on Support Forums - Thread - Direct

If you are running into issues with linking or unlinking other accounts to your EA Account, I would recommend checking out our help article below. In order to link/unlink a connected account, you will need to be able to login into your EA Account Portal and can see the connected accounts under the "connections" tab.

Please be aware...

Comment

17 May 22:10 EA_Illium on Support Forums - Thread - Direct

Hi @KillerSpectre42 Can you try going through the following steps and check if you continue running into connection issues?

Connection and ...

Comment

17 May 20:51 EA_Illium on Support Forums - Thread - Direct

Hey @Miisaaak12,

Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further. ...

13 May

Comment

13 May 22:32 EA_Illium on Support Forums - Thread - Direct

Hey @nbanks02, Can you try the following to see if this continues?

Connection and ...

Comment

13 May 20:03 EA_Illium on Support Forums - Thread - Direct

@KillerSpectre42 Which platform are you playing on?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

10 May

Comment

10 May 21:08 EA_Illium on Support Forums - Thread - Direct

@nbanks02 Recently Xbox did have some connection issues, to check are you still seeing this or did you run into this before the past 2-3 days?

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say...

Comment

10 May 21:04 EA_Illium on Forums - Thread - Direct

Hey @jaygates879 I would recommend reaching out to our support to investigate this further.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support (Phone, Chat, Email)

06 May

Comment

06 May 21:11 EA_Illium on Support Forums - Thread - Direct

Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further. ...

05 May

Comment

05 May 22:11 EA_Illium on Support Forums - Thread - Direct

Hi @seniya23 To check which platform are you playing on? Also if you have a moment can you try the following?

Connection and ...

Comment

05 May 22:10 EA_Illium on Support Forums - Thread - Direct

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.

If you have checked your Ban History, please note not all Bans may ...

03 May

Comment

03 May 19:12 EA_Illium on Forums - Thread - Direct

Hi @OctaneplayrsS_ck

Thanks for sharing your experience with everyone on the forums. When it comes to an account this is banned we are unable to offer information or support in regards to the BAN or disputing it.

If your BAN is for a set time, we may need to wait till the time is over in order to gain access back, however, to get further information on a BAN I would recommend checking out our links below.

...

29 Apr

Comment

29 Apr 22:36 EA_Illium on Support Forums - Thread - Direct

Hi @Salosieppo Can you try going through these steps and seeing if anything changes?

Try these steps to make sure there aren't any other programs that may be preventing the game from properly saving ...

27 Apr

Comment

27 Apr 16:10 EA_Illium on Forums - Thread - Direct

Hi @Dread10_03 I would be happy to pass your feedback along to the team, currently however in-game purchases are final so whatever is purchased with a currency is kept.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

26 Apr

Comment

26 Apr 21:43 EA_Illium on Support Forums - Thread - Direct

Hi @Octopushy Thanks for trying those steps, to check have you reached out to our support to check for any issues with the account?

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support (Phone, Chat, Email)

23 Apr

Comment

23 Apr 21:25 EA_Illium on Support Forums - Thread - Direct

@DarkRydaa Glad to hear you got past this!

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

22 Apr

Comment

22 Apr 20:22 EA_Illium on Support Forums - Thread - Direct

Hey @Octopushy Can we try the following steps, and see if this continues?

Connection and ...

Comment

22 Apr 19:49 EA_Illium on Forums - Thread - Direct

Hi @tanaloged If your email may have been compromised I would first recommend reaching out to your email provider for assistance securing your account After if you believe someone may have accessed your EA account you will want to get in touch with our support for further assistance.

20 Apr

Comment

20 Apr 17:48 EA_Illium on Support Forums - Thread - Direct

Hi @TyTanZofWar can we try going through the steps listed here: Connection and ...

Comment

20 Apr 15:43 EA_Illium on Support Forums - Thread - Direct

Hi @BLG_Rilakkma,

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.

If you have checked your ...