EA_Kent

Hi @Animalselapy. 

Thanks for following up, but this is not something that we can help with here on Answers HQ. Only the Terms of Service team can make this type of decision, and we don't have any visibility into their investigations. 

I can only recommend following up with them to see if they are able to review the account once more. Unfortunately we don't have any way to further investigate this ourselves. 

/Kent

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@Animalselapy 

You're welcome! I know that waiting to hear back can definitely be rough. Thanks for being patient on this. 

/Kent

Hi @Animalselapy. 

Account bans are not something that we can investigate here on Answers HQ. The Terms of Service team will need to pull up your account and take a look. 

For more information on how to set up a case with them check out the EA Help websi...

@LOSTsouls4EVR 

Ah, I see. I'm afraid we can't really offer troubleshooting if you're running the game via Bootcamp because it's not officially supported. You would need to run Apex Legends on a Windows-native PC to meet the system requirements. 

/Kent

@MoNosDirtyGaming 

Gotcha, thanks for giving it a shot. What other sort of troubleshooting have you had a chance to try so far? I just don't want to ask you to retread the same ground. 

/Kent

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@alphaloll wrote:
@EA_Kent what’s equalizer and how you do you disable it

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An equalizer is a program that will let you adjust your audio levels. Some PCs have software like this built-in from the factory. Do you know if there's any such program running on your PC? 

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@aptempest wrote:

Yes it mainly happens when I'm trying to pick up an item and I've only had this problem in ranked.

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@aptempest 

Got it, thanks! I've been seeing some similar reports recently. I'll forward up your information. 

/Kent

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@alphaloll wrote:
@EA_Kent it’s happening to the both. i don’t have any audio for neither and i don’t know how to fix it

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@alphaloll 

Got it, thanks!

Is this only happening if you're running the audio through your controller? If you connect headphones or to your PC or run the audio through speakers does the same thing happen? 

/Kent

Hi @Hobbes_Tempest. 

I'm afraid it's not possible to transfer your progress between platforms in Apex Legends. Your progress on your PS4 account will not transfer over to the PC. You would be starting a new account from the beginning. 

/Kent

Hey @TonySpooon. 

When you've got a chance please reach out to the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something that we can look into here on Answers HQ. 

You can find more info on how to set up a case with them over at the EA ...

Hey @yurrrrt5676. 

I'm afraid that phone support is not available at the moment. You can find more details at https://answers.ea.com/t5/Technical-Issues/IMPT-Support-Options-Update/m-p/8864075#M67484. 

Unfortunate...

@alphaloll 

Gotcha, thanks! When you have a chance can you post a DxDiag here so we can take a look? For more details on how you can pull one up check out the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

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@iiJacb wrote:
@EA_Kent ok so i just played for little over 3 hours and usually it's a bluescreen every 40 mins like 3 or 4 games. The resolve i found was leaving the party and closing the application after every game. Not 100% sure that it works but for the time being i haven't bluescreened wh...

Hi @Laz3rFlm3Thrw3r. 

Were you able to try running through those steps I suggested? Are you still getting that same error message? 

/Kent

Hi @GAcc_SoundRise. 

If you see someone cheating or breaking the rules the best thing to do would be to report them directly so the Terms of Service team can take a look. They'll review the account and take the appropriate actions from there. 

For more info on how to submit a report check out the ...

Hey @CompleatBeet_963. 

I'm afraid that cross-play is not available in Apex Legends. It's definitely something that people have been requesting since the game launched, but unfortunately we don't have any additional information on if this will be coming in the future. If we do have more information on this in the future we'll post an announcement to let everyone know. 

I'd recommend watching the ...

Hey @alphaloll. 

It's definitely odd that you can hear the audio when the volume mixer is pulled up. If you click on the volume icon in your taskbar what is it showing as your current audio device? If you click on the audio device does it give you the option to change to a different output? Does your controller audio show up there? 

/Kent

Hi @aptempest. 

Does it seem like this is happening randomly? Have you noticed this error coming up when you're trying to pick up an item? 

/Kent