EA_Kent

Hey @HeCtoR2323232323. 

What sort of troubleshooting have you had a chance to try so far? Also, could you post a DxDiag so we can take a look? You can find more information on how to pull one up over at the EA Help website. 

Once you have...

Hi @WolfyB021. 

I'm sorry, but account bans are not something we can investigate here on Answers HQ. The Terms of Service team would need to decide if the ban could be overturned. 

I can only suggest following up with them to see if they can review the account again. Unfortunately we wouldn't be able to assist with this here. 

/Kent

Hi @Comrade_Yuri47.  

Are you getting this error message often? Have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? If you right-click on the game in your Origin library you should see the Repair option when the menu pops up. 

Let me know if you keep seeing the same error message afterward. 

Edit: 

I just noticed that you had created another thread about this same issue after I had posted this. I went ahead and merged it to this thread. 

When you have a chance could you post a DxDiag so we can take a look? For more details o...

Hi @VforCorona. 

Are you still having any trouble logging into Origin? If so, what sort of troubleshooting steps have you already had a chance to try so far? 

/Kent

Hi @AlsoNotAA. 

I'm really sorry, but this is not something we would be able to investigate here on Answers HQ. The best course of action would be to contact the Terms of Service team so they can review the account. They would need to see if the ban can be lifted. 

If you've already contacted them that is all you would need to do for now. They will follow up via email as soon as possible. 

/Kent

@GrapplePilot 

Thanks for following up! I'm glad to hear you were able to figure out a way to stop the crashes from happening. 

/Kent

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@Ebsinth wrote:

It seems the ALC is only applicable for console/controllers. The ALC may not work but atleast my ADS can be changed now. Somehow with Per Optic ADS Sensitivity didn't work. 

Solution (?):

Tried switching off Per Optic ADS Sensitivity and messed around with settings in the original ADS Sensitivity, then turning it back on helped. 

Thanks, I seem to have found my own solution. Correct me if I am wrong but ALC applies to controllers only..

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@Gamerzsyndicate0 

Got it, thanks!

Looking through the DxDiag I'm afraid that your PC does not meet the minimum requirements for Apex Legends. It's running integrated Intel graphics from your CPU, and the CPU itself is below the minimum specifications, unfortunately. 

You can find the hardware specifications for Apex Legends at the following link: 

...

Hi @Currygangster99. 

Account bans aren't something we can investigate here on Answers HQ. The Terms of Service team will need to take a look at your account and decide of the ban can be reversed. When you have a chance please reach out to them so they can review your account. 

You can find more information on how to set up a case with them on the ...

@GrapplePilot 

Thanks for giving it a shot. 

When you've got a chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running that's causing the game to crash that might help get around it. 

For more info on how you can set up a Clean Boot check out the ...

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@meisterEGE wrote:
@EA_Kent
I've tried that and no problems for now, hope nothing also in the future.
Thank you.

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That's good to hear! Thanks for following up and letting me know. ...

@poom-balthe 

You're welcome! I'm sorry it's not something that we're able to help with directly, but hopefully the TOS team is able to get back to you soon. 

/Kent

Hi @Applejutsu. 

I'm afraid that missing content isn't something we're able to investigate here on Answers HQ. When you have a chance I'd recommend getting in touch with EA Help so they can pull up your account and take a look. 

For more information on how to set up a case with them check out the ...

Hi @Jawgrimm2. 

It's weird that it was working OK before now. When you've got a chance can you try repairing Apex Legends in Origin to see if that helps? If there's an issue with the game data that may help fix this.

If you right-click on the game in your Origin library you should see a Repair option when the menu comes up. Let me know if that helps at all. Thanks!

/Kent

Hi @meisterEGE. 

I wonder if this is an issue with the game data itself. Have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? 

If you right-click on the game in your Origin Library you should see a Repair option when the menu pops up. Let me know if that helps at all. 

/Kent

Hi @DrOctraine. 

I'm afraid that account bans are not something that we can help with here on Answers HQ. The Terms of Service team will need to review your account and determine if the ban can be overturned. 

You can find more info on how to reach out to them over at the EA Help website. They will follow up with you via email as soon as they can. 

/Kent

Hi @NotChikayuki. 

I'm afraid that an account ban isn't something we can help with here on Answers HQ. The Terms of Service team would need to take a look at your account and determine if the ban can be overturned. 

You can find more information on how to set up a case with the TOS team over at the ...

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@MageofExoduz wrote:

the problem had been resolved after uninstalling and reinstalling apex

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Hey @MageofExoduz. 

Thanks for following up and letting me know you were able to get it fixed! ...

Hi @poom-balthe. 

Unfortunately an account ban is not something that we can look into here on Answers HQ. The Terms of Service team would need to review your account to determine if the ban could be overturned. 

You can find more information on how to set up a case with them over at the ...