EA_Kent

Hey all. 

Like I mentioned before account bans can't be addressed here on Answers HQ. It's not something we have the ability to assist with. 

If your account is banned I can only recommend getting in touch with the Terms of Service team. They are the only team who can make the call to overturn a ban or not. 

/Kent

@Pichahu 

Nice! Thanks for letting me know it helped! I'm glad to hear it's running better for you now. 

/Kent

Hi @vanilla_creep. 

Were you able to download the files that I mentioned? Are you still getting the same error when you're trying to run Origin? 

/Kent

Hey all. 

I merged a few threads together about this same issue. 

We've forwarded this up to the team. Thanks for the reports!

/Kent

Hey @xBetterThanBacon. 

I'm afraid not. I haven't heard about any plans to bring it back so far. 

/Kent

@Pichahu 

Thanks for giving it a shot. 

Looking at the DxDiag you posted I'm seeing some errors happening with a process called LEDKeeper.exe. That's a process for MSI MysticLight software. Do you currently have this running on your PC? If so, can you try disabling it and launching the game again? 

I'm wondering if there's something happening with this LED software that's leading to crashes with Apex Legends as well. Let me know if that makes any difference. 

/Kent

Hi @Comrade_Yuri47. 

Were you able to give a Clean Boot a shot? Are you still having the same issues? 

/Kent

Hi @FNG_Zolee. 

If you're still having trouble getting those verification codes I'd recommend getting in touch with the EA Help team so they can take a look. They should be able to help out with that. 

For more details on how you can set up a case with them visit the EA Help website. The t...

Hi @SthStrombulo. 

When you've got a chance please reach out to the EA Help team so they can take a look at your account and help out with that. I'm afraid we aren't able to look into missing content here on Answers HQ. 

For more details on how you can set up a case with them check out the ...

@vanilla_creep 

I'm wondering if there might be some required files missing from Windows. I've seen cases where Origin is unable to run because it's looking for system files that aren't there. 

When you have a chance can you try downloading the Visual C++ Redistributables from the Microsoft support website to see if that helps at all? Let me know if you're still getting that same error m...

@RakZio7 

Nice! I'm glad to hear it's no longer happening for you. Thanks for following up!

/Kent

@Pichahu 

Thanks! I appreciate it. 

Can we try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on your PC that might be interfering with Origin it may help get around it. 

For more info on how to set up a Clean Boot check out the ...

Hi @Gaiimer99. 

I'd like to try running through some troubleshooting steps to see if we can help with the matchmaking issues you've been seeing. 

Let's start with some connectivity troubleshooting steps. When you have a chance please run through the ...

Hi @Pichahu. 

When you have a chance could you pull up a DxDiag so we could take a look? For more details on how to grab one check out the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

/...

@HeCtoR2323232323 

Much appreciated!

Can we try setting up a Clean Boot on your PC to see if that helps? If there is something running in the background causing this it might help to get around it. For more details on how to set one up check out the ...

@Comrade_Yuri47 

Got it, thanks!

When you've got a chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on your PC that might be causing this issue a Clean Boot may help. 

For more details on how to set one up check out the ...

@BottleSafti 

Nice! That's good to hear. I'm glad they were able to get it fixed. 

/Kent

Hi @sweaterpaws22. 

When you have a chance please reach out to the EA Help team so they can help you secure your account. I'm afraid this is not something we can help with here on Answers HQ. 

For more info on how to set up a case with them check out the EA Help website. 

/Kent

Hi @11shaz. 

Unfortunately we don't have a way to transfer Apex coins from one account to another. When you purchase coins on an account it's not possible for us to move them, I'm afraid. 

/Kent

Hi @RakZio7. 

Let's see if we can help out with the crashes you've been seeing. 

Have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? If you right-click on the game in your Origin library you should see the Repair option when the menu comes up. 

Let me know how that goes when you can. Thanks!

/Kent