EA_Kent

Hey @Coodie_515. 

On PS4 I'd recommend giving the steps here a shot when you can: 

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

Let me how it goes w...

Hi @XxxLegendGuyxxX. 

Have you had a chance to try power cycling your Xbox to see if that helps at all? If it's still happening after that I'd recommend giving this a shot as well: 

Open up your Xbox Settings, then go to Network Settings. From there go to Advanced Options and select the option to clear the Alternate...

Hey @ROBERTSBOY94. 

What's it broadcasting through? Is it going through the Origin in-game broadcast feature, or is it broadcasting with OBS? 

/Kent

Hi @JoeyDaBearGaming. 

Are you still having any trouble with the Apex Legends update? If so, let's try some things to see if we can help out with that. 

I'd recommend clearing out your Origin Cache first when you have a chance. I've seen some situations where a missing or corrupted file in the cache can cause issues with installing or updating games. For more info on how to clear it check out the ...

@Lateralus06 

Are you launching the game with any other command line arguments? 

/Kent

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@xL3NIx wrote:

Im pretty sure i logged into same account as before and its pc 

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Gotcha. That's definitely strange. When you have a chance I'd recommend reaching out to the EA Help team so they can pull up your account and take a look. 

For more info on how you can set up a case with them check out the ...

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@Tonyy611 wrote:
@EA_Kent Found the solution. Solution #1 on this Youtube vid.
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Hi @ciurk4. 

I'm afraid that account bans are not something we can investigate here on Answers HQ. It sounds like you've already reached out to the Terms of Service team. If so, that's all you need to do for now. They'll review your account and determine if the ban can be overturned. Once they've completed their investigation they will follow up with you via email. 

If you haven't yet been able to get in touch with them check out the ...

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@invalidanvandare wrote:
@EA_Kent There must be a easier way to fix this issue then to reinstall every game on my comupter? Iv'e had this issue for several weeks now and still hasnt been fixed.

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I know it's definitely not an ideal situation. Let's see if we ca...

@Lateralus06 

Have you noticed if anything else doesn't seem to be sticking after you close the game? Are any of your settings going back to the default? Is it just the cinematic that's coming up every time? 

/Kent

Hey @jnaughton29. 

The issue with the game locking up or crashing after/during Legend Select is something that we're currently tracking. The Apex Legends team is investigating, but I'm afraid we don't have a time frame on how long it may take for this to be resolved. 

In the meantime we've heard that alt-tabbing the game after selecting a Legend can help with this. If you leave the game alt-tabbed until everyone is in the dropship before bringing the game window back up it should let you drop and play the round. 

Thanks for bearing with us on this. 

/Kent

Hey everyone. 

Unfortunately account bans are not something we can look into here on Answers HQ. When you have the chance please get in touch with the Terms of Service team so they can review your account. They will need to determine if the ban can be overturned. 

For more information on how to set up a case with the Terms of Service team check out the EA Help website. They will follow up with you via email as soon as they can. 

/Kent

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@digz6666 wrote:

I'm having same issue. My game crashed after when game ends during the daily quest reset, maybe that's the problem, me completed some non existing daily quest because previous one replaced with new ones.

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Are you still getting this same error message after repairing the game? If there's a missing asset or something like that causing this error repairing might help. Let me know if that makes a difference for you. Thanks!

/Kent

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@Lateralus06 wrote:

Both applications are installed on C:\. I've attempted to re-install the Apex client and the issue is still occurring.

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Thanks for giving that a shot. I'm wondering if there might be something else running on your PC that's not allowing Apex Legends to check off that you've already watched the cinematic. I've seen some situation where security software can do this because it's preventing the game from rewriting files. When you have a chance check and make sure you have exceptions for Origin and Apex Legends in your security software. 

Trying a Clean Bo...

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@SteltekOne wrote:

Two days, multiple games (though not as many as I'd like to have played) and no crashes so far. These new drivers may be a winner!

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Nice! I'm glad to hear it's made an improvement. 

/Kent

Hey @xL3NIx. 

Just changing your name shouldn't have reset your account like that. Are you sure that you've logged into the same EA Account as before? Which system do you play on? 

/Kent

Hi @meshestii,

Thanks for following up! I'm sorry to hear that you're still running into trouble. There are some other things we can try that might help with this. 

I'd like to see if updating your DNS settings has any effect. The DNS is like the address book your device is using to determine the route it's taking to its destination. In some cases using a different DNS can help with connection issues. 

To update your DNS settings follow the steps below: 

1. Open up the Settings on your PS4, then go to Network. From there go to Set Up I...