EA_Kent

Hey @gotchfutchian. 

I'm sorry, but account bans are not something that we can investigate here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban can be overturned. 

If you haven't already please reach out to the TOS team so they can review your account. You can find more information on how to set up a case with them over at the ...

Hi @Gamerzsyndicate0. 

When you've got a chance can you grab a DxDiag so we can take a look? You can find more details on how to pull one up over at the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

Hey @Coodie_515. 

On PS4 I'd recommend giving the steps here a shot when you can: 

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

Let me how it goes w...

Hi @XxxLegendGuyxxX. 

Have you had a chance to try power cycling your Xbox to see if that helps at all? If it's still happening after that I'd recommend giving this a shot as well: 

Open up your Xbox Settings, then go to Network Settings. From there go to Advanced Options and select the option to clear the Alternate...

Hey @ROBERTSBOY94. 

What's it broadcasting through? Is it going through the Origin in-game broadcast feature, or is it broadcasting with OBS? 

/Kent

Hi @JoeyDaBearGaming. 

Are you still having any trouble with the Apex Legends update? If so, let's try some things to see if we can help out with that. 

I'd recommend clearing out your Origin Cache first when you have a chance. I've seen some situations where a missing or corrupted file in the cache can cause issues with installing or updating games. For more info on how to clear it check out the ...

@Lateralus06 

Are you launching the game with any other command line arguments? 

/Kent

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@xL3NIx wrote:

Im pretty sure i logged into same account as before and its pc 

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Gotcha. That's definitely strange. When you have a chance I'd recommend reaching out to the EA Help team so they can pull up your account and take a look. 

For more info on how you can set up a case with them check out the ...

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@Tonyy611 wrote:
@EA_Kent Found the solution. Solution #1 on this Youtube vid.
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Hi @ciurk4. 

I'm afraid that account bans are not something we can investigate here on Answers HQ. It sounds like you've already reached out to the Terms of Service team. If so, that's all you need to do for now. They'll review your account and determine if the ban can be overturned. Once they've completed their investigation they will follow up with you via email. 

If you haven't yet been able to get in touch with them check out the ...

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@invalidanvandare wrote:
@EA_Kent There must be a easier way to fix this issue then to reinstall every game on my comupter? Iv'e had this issue for several weeks now and still hasnt been fixed.

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I know it's definitely not an ideal situation. Let's see if we ca...

@Lateralus06 

Have you noticed if anything else doesn't seem to be sticking after you close the game? Are any of your settings going back to the default? Is it just the cinematic that's coming up every time? 

/Kent

Hey @jnaughton29. 

The issue with the game locking up or crashing after/during Legend Select is something that we're currently tracking. The Apex Legends team is investigating, but I'm afraid we don't have a time frame on how long it may take for this to be resolved. 

In the meantime we've heard that alt-tabbing the game after selecting a Legend can help with this. If you leave the game alt-tabbed until everyone is in the dropship before bringing the game window back up it should let you drop and play the round. 

Thanks for bearing with us on this. 

/Kent

Hey everyone. 

Unfortunately account bans are not something we can look into here on Answers HQ. When you have the chance please get in touch with the Terms of Service team so they can review your account. They will need to determine if the ban can be overturned. 

For more information on how to set up a case with the Terms of Service team check out the EA Help website. They will follow up with you via email as soon as they can. 

/Kent

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Hey @11199714flip. 

Are you still running into this same issue when you try to play? If so, have you had a chance to try power cycling your Xbox to see if that helps? 

Let me know if you still need some help after that. 

/Kent

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@digz6666 wrote:

I'm having same issue. My game crashed after when game ends during the daily quest reset, maybe that's the problem, me completed some non existing daily quest because previous one replaced with new ones.

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Are you still getting this same error message after repairing the game? If there's a missing asset or something like that causing this error repairing might help. Let me know if that makes a difference for you. Thanks!

/Kent

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