EA_Kent

Hey @SoldierCondemned. 

Not that long ago the built in VOIP in Origin was actually removed. When that happened the Origin audio settings were also removed as well. We have more info on that posted over at the Origin board: 

...

@SonicCryCanary 

You're welcome! I'm glad to hear it helped for you. Thanks for following up to let me know. 

/Kent

Hey @SonicCryCanary. 

Were you able to try the steps I suggested yesterday? Are you still having any trouble seeing Apex Coins in the store? 

/Kent

Hi @7j0ng7. 

What sort of troubleshooting have you already had the chance to try since this started happening? 

Also, when you have the chance could you grab a DxDiag and post it here so we can take a look? For more details on how to pull one up check out the ...

@E9ine_AC 

Nice, thanks for letting me know you were able to get it fixed. 

/Kent

@carricpollo 

Thanks! Which platform are you playing on? 

/Kent

Hey all. 

We should be back up and running now. If you're still having any trouble connecting can you let me know? 

Thanks again!

/Kent

Hey @NyGmen4Lif3. 

We're working on sorting out some connectivity issues at the moment, which is affecting Origin and our games. Hopefully we'll be able to get everything back up and running soon. 

For updates on this I'd recommend keeping an eye out over the ...

Hey @SonicCryCanary. 

Have you had the chance to try power-cycling your Xbox to see if that helps at all? If it's still happening after that try clearing out the alternate MAC address as well to see if that helps. 

To clear out the Alternate MAC Address open up the Settings on your Xbox, then go to Network Settings. From there go to Advanced Options and look for the option t...

Hi @Kenji-Kunn. 

When you've got the chance please reach out to the EA Help team so they can pull up your account and help out with those coins. I'm afraid it's not something we can look into here on Answers HQ. 

For more details on how to set up a case with them check out the EA Help website...

Hey there. 

We're currently working to fix some connectivity issues with Origin and our games. Hopefully we'll be able to get everything back up and running soon. 

For updates on this I'd recommend keeping an eye out on the EA Help Twitter page. We'll share announcements there when we have more info. 

Thanks for sticking with us on this!

[I'm going to mark this as solved just for visibility. The issue is still under investigation.]

/Kent

Got it, thanks!

Looking through the DxDiag I noticed there were some errors coming from a program called GameManagerService.exe. This should be Razer Synapse. If you've currently got Synapse running have you checked to see if there might be any updates available for it? Would it be possible to try disabling it to test and see if that has any effect? 

Let me know if you're still running into the same error message. Thanks again!

/Kent

@plagued_hands 

Nice, thanks for letting me know! 

/Kent

Hey @Krampus_ii. 

I'm sorry, but missing coins are not something we can help with here on Answers HQ. The EA Help team would need to take a look at your account in order to help out with that. 

When you've got the chance try creating another case with them over at the EA Help website. If ...

Hey @plagued_hands. 

If you're still having trouble setting up a case on the EA Help site try changing your location on the site. If you click on the flag icon up at the top of the page it will let you choose a different location. See if you're able to create a case after that. 

If you prefer you could also speak with them via ...

@peachs0217 

Thanks for following up and letting me know! I'm glad to hear it's working for you now. 

/Kent

Hey @SIimeIceCream. 

I'm glad to hear it seems to be working better for you now. Hopefully it was just a temporary hiccup of some kind. If it does start happening again feel free to give us a shout!

/Kent

Hey @Pichahu. 

Is the LED Keeper software still running on your PC? Did you check to see if it there are any updates for the software since this started happening? 

/Kent