EA_Kent

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@Lateralus06 wrote:

Both applications are installed on C:\. I've attempted to re-install the Apex client and the issue is still occurring.

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Thanks for giving that a shot. I'm wondering if there might be something else running on your PC that's not allowing Apex Legends to check off that you've already watched the cinematic. I've seen some situation where security software can do this because it's preventing the game from rewriting files. When you have a chance check and make sure you have exceptions for Origin and Apex Legends in your security software. 

 

Trying a Clean Bo...

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@SteltekOne wrote:

Two days, multiple games (though not as many as I'd like to have played) and no crashes so far. These new drivers may be a winner!

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Nice! I'm glad to hear it's made an improvement. 

 

 

/Kent

Hey @xL3NIx. 

 

Just changing your name shouldn't have reset your account like that. Are you sure that you've logged into the same EA Account as before? Which system do you play on? 

 

 

/Kent

Hi @meshestii,

 

Thanks for following up! I'm sorry to hear that you're still running into trouble. There are some other things we can try that might help with this. 

 

I'd like to see if updating your DNS settings has any effect. The DNS is like the address book your device is using to determine the route it's taking to its destination. In some cases using a different DNS can help with connection issues. 

 

To update your DNS settings follow the steps below: 

1. Open up the Settings on your PS4, then go to Network. From there go to Set Up I...

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Hey @immolation65. 

 

For something like that I'd recommend reaching out to EA Help so they can take a look. You can find more details on how to set up a case with them over at the EA Help website. 

 

 

/Kent

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@Lateralus06 wrote:

Hey Kent, thanks for the update. I had already attempted a repair before submitting the post. I tried again today just to be sure, but it has not resolved the issue. Any other tips? Thanks!

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Thanks for giving it a shot. Do you have Apex Legends installed on a different drive than the Origin client itself? I've seen cases where having games installed on a separate drive from Origin can cause some weird issues. 

 

If you do have it installed on a separate drive can you try moving it to the same device to see if that helps at all? 

 

 

...

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Hey @SteltekOne. 

 

A new NVIDIA driver just went live today (442.50) that should help with the DXGI errors. When you've got a chance please try updating to the newest driver to see if that helps. 

 

For more details on how to update check out the EA H...

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@shortyblood wrote:

Yeah, I figured, and already knew it was game side. And needed a fix from Apex legends. I will have patience.

 

But is there no way to cancel the delay and point loss, for these crashes...?

 

 

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I'm afraid not. We don't have a way to remove the lock or adjust RP. 

 

 

/Kent

@NarfTV 

 

Thanks for the heads-up. I appreciate the additional info. Since it could potentially offer an unfair advantage I'd recommend that you don't use it in that case, @Ikram_PKG . Better to be safe than sorry. 

 

 

/Kent

Gotcha, thanks! 

 

 

/Kent

 

 

 

Hi @Routapora,

I understand where you're coming from. We've been passing along the feedback we've been seeing on the changes this season.

Hopefully it helps improve the connection for you so you don't keep finding yourself in this same situation. Let me know how it goes when you've got a chance.


/Kent

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@IAmTheMeddler wrote:
@EA_Kent Yes, connection has been a lot better the past couple of days. Even played a handful of games of ranked and didn't feel like my success was being altered by lag.

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Nice, that's good to hear! Thanks for following up and letting m...

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@Ikram_PKG 

 

[See my updated reply below]

 

 

/Kent

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@IAmTheMeddler wrote:
@EA_Kent Yeah that did help out quite a bit, but connection is still just a tad clunky in comparison to last season.

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Thanks for following up and letting me know! Has it improved at all since last week, or is it still pretty rocky? 

 ...

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@shortyblood wrote:

Nope, always Device, just have another one. Must have lost 600 point by now, with crashes

 

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I see. I know that dealing with the DXGI errors has been pretty rough. That's something that the Apex Legends team has been working to get fixed alongside the folks at NVIDIA. It might end up requiring a new driver or an update to the game. Hopefully it's something that can be sorted out soon. 

 

For more info on this check out the Seaso...

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Hi @meshestii. 

 

Were you able to give those steps a shot? Are you still having any connectivity issues at all? 

 

 

/Kent

Got it, thanks! 

Were you getting one of the DXGI_ERROR_DEVICE_HUNG errors, or was this something different altogether? 

 

 

/Kent

Hey @Duckelekuuk. 

 

Thanks for reaching out about this. Could you send me a private message with more details when you've got a chance? If you can grab a video of this that would also be really helpful. 

 

 

/Kent

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@Daddy_Rat_Dlive wrote:

I just wanted to follow up. Is merging 2 PC accounts something apex support will do? and does merging them combine all cosmetics to one account?

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That is not something we could do. It's not possible for us to take two different PC accounts and merge them together into a single account with all of the items from both. 

 

 

/Kent