Hey @SageNightmare.
I'm afraid we aren't able to investigate missing content here on Answers HQ. When you've got a chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look.
For more information on how to set up a case with them check out the ...
Read moreHi @Laz3rFlm3Thrw3r.
That's a sort of general error that can come up when Apex Legends can't find a file it's looking for. There's a few things we can try that might help out with this.
In some cases a connection issue can cause this error. A good place to start with troubleshooting would be the ...
Read moreHey again @alucarddrs.
Were you able to try setting up a static IP address? Are you still having any trouble playing together on your network?
/Kent
Hi @x3D_Mazy.
I'm afraid it's not possible to transfer your progress between platforms in Apex Legends. If you start playing on PC after initially playing on Xbox One you would be starting over from the beginning, unfortunately.
/Kent
Hey @OtisPotter.
Unfortunately missing content is not really something that we can assist with here on Answers HQ. The EA Help team would need to help out with that as they can pull up your account and take a look at your crafting metals. They should be able to see if those metals were on your account and if they were removed or consumed.
For more details on how to reach them check out the ...
Read moreHey all.
Unfortunately we haven't heard if there are any plans to bring back the limited time skins from previous events. If that does happen in the future I'm sure we'll have an announcement posted to let everyone know.
The best place to watch for news and updates on something like that would be over at the Apex Legends Twitter page. The team will usually Tweet there when they've got an announcement on upcoming events and the like.
/Kent
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Hey @apjj.
If you encounter someone who might be cheating the best thing to do would to be report them directly so the Terms of Service team can take a look. They will review the account and take the appropriate actions from there.
You can find more info on how to submit a report over at the ...
Read moreHey again @liquidw4ter.
Did you have a chance to try repairing the game? Are you still running into crashes?
/Kent
Hey @Martyks.
It looks like Evo shields were added to other game modes today. The Apex Legends team tweeted this earlier today:
/Kent
@ThyMatrix56 wrote:
I think I may have found the problem. I think the EA account I linked with my Twitch Prime account isn’t the one I use for Apex Legends. Is there any way I can check or change the EA account I use for Apex Legends?
I'm afraid we don't have a way to see exactly which accounts are linked up, but you should be able to unlink the account that's currently connected to Twitch. That way you can then link it up with the account where you're playing Apex Legends.
For more details on how to unlink and relink the accounts check out the ...
Hi @alucarddrs.
I've seen some cases like this where an IP address conflict is preventing both consoles from connecting at the same time. When you've got a chance I'd recommend setting a static IP address for both of the Xbox systems to see if that helps.
The Port Forward website has a pretty detailed article on how to set up a stat...
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Hmm, I see. Do you have a lot of people on your friends list? If so, can you try clearing out some of them to see if that makes a difference at all? It might sound weird, but we have seen cases where a large friends list seems to be a factor in crashes like this. Others have reported that removing some friends has helped prevent the crashes.
/Kent
Hi @liquidw4ter.
Let's take a look and see if we can help out with the crashes you've been seeing. First, have you had a chance to try repairing the game in Origin to see if that helps at all? If you right-click on Apex Legends in your Origin Library you should see a Repair option when the menu pops up.
Let me know if that helps at all. Thanks!
/Kent
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Hey @TheEaGamer791.
Are you still not able to see any of the challenges in-game? If not, have you tried power-cycling your Xbox to see if that helps at all?
/Kent
... Read moreHey @ThyMatrix56.
It shouldn't take that long to link up your EA Account with Twitch. Can you check something for me when you've got a chance? Go to twitch.tv and log into your Twitch account. Open up your Settings then click on the Connections tab. Scroll down to the Other Connections area and see if it shows Electronic Arts there. If it does that means your Twitch account has been linked up with an EA Account.
If you're seeing that your accounts are linked in your Twitch Settings, but you still haven't received the Twitch Prime loot I'd recommend get...
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Thanks! I appreciate the details. Looking at the DxDiag I'm afraid your PC does not meet the minimum requirements to run Apex Legends. Both your CPU and GPU are below the minimum hardware specs, unfortunately.
You can find more details on what you need to run the game over at the Apex Legends website:
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@JISKR wrote:
no its not updating. when i try to click repair it doesnt do anything.
Hmm, that sounds like it could be an issue with the Origin cache. Can you try clearing the cache to see if that helps? You can find more info on how to clear it over at the EA Help site.
Let me know if it's still not letting your repai...
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Is it crashing consistently at a certain place in the game (for example: on a loading screen, during Legend select, at a specific place on the map) or is it just random? Does it happen if you sign into other Gamertags on the same console?
/Kent
@cNuclear wrote:
Okay, thank you for the reply. I guess I'm a little antsy because I haven't heard anything. I'll hold up another week and follow up from there.
Thank you for reaching back out!
You're welcome! I know that waiting to hear back can be pretty tough. Thanks for being patient with us on this. 
/Kent
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