Hey @AyYuhAy.
Thanks!
Let's take a look and see if we can help get this fixed here. First, have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? If there's an issue with the game data that might help fix this.
If you right-click on the game in your Origin library you'll see a Repair option when the menu comes up. Let me know if that helps.
/Kent
Thanks for reaching out!
Let's take a look and see if we can get this fixed here. First, have you had a chance to try repairing Apex Legends in Origin to see if that helps? If there's an issue with the game data a repair might fix it.
If you right-click on the game in your Origin library you should see the repair option pop up. Let me know if that helps.
/Kent
... Read moreHey @SomeChoccyMilk.
I'm afraid I don't have the exact number other than <1% chance to randomly pull heirloom shards from a pack. From personal experience, it's pretty rare.
The system is set up so that you are guaranteed to receive the shards after you open 500 packs if you haven't randomly pulled them. If you open that many packs without ever getting the shards, you'll see them once you open pack number 500.
/Kent
... Read moreHey @Dovahkin1202.
The ranked rewards do go out at the end of the season. Once the season is over your rank will be locked in and you'll get the rewards.
Since this season had a split, you'll get the rewards for the highest rank you earned in either split. That means if you ranked higher in the first split you would get the rewards for the rank you achieved there, or vice versa if you ranked higher during the second split.
/Kent
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Thanks for giving it a shot for me.
When you've got the chance could you post a DxDiag here so we can take a look? For more details on how to grab one check out the EA Help website.
Once you have the file pl...
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Which platform do you play on? Could you share the full error message that you're seeing when you try to sign in?
/Kent
Hey @ShowMeTDss.
It sounds like the Obituaries might be disabled in your Settings. When you've got the chance try enabling them and see if that takes care of it for you.
/Kent
... Read moreHi @Twiceybunny.
If you still aren't seeing the coins you purchased please get in touch with the EA Help team so they can take a look. I'm afraid we don't have the ability to help with missing coins here on Answers HQ.
For more info on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over ...
Read moreHi @krod776.
Are you still getting the same error message when you're trying to log in? If so, can you let me know which platform you're playing on?
/Kent
Hi @xBlackFillek.
If you still aren't seeing the Twitch Prime loot on your account I'd recommend getting in touch with the EA Help team so they can take a look.
For more info on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with th...
Read moreHi @Comrade_Yuri47.
Thanks for following up.
Do you have Apex Legends installed on a different storage drive than the Origin client itself? If so, is it possible to try moving them to the same drive to see if that helps? I've seen cases where having them installed on different drives can cause some strange issues.
Let me know how that goes when you can.
/Kent
Hi @VforCorona.
When you have a chance please reach out to the Terms of Service team so they can review your account. You should have received an email from them with more information as well.
For more details on how to set up a case with them check out the EA Help webs...
Read moreHey @djogibrat.
Are you positive that you're logging into the same EA Account you were using before? It sounds like you might have been playing on a different account in the past.
If you can think of any other emails that might have been used on an account try using them to log into Origin, and see if you're able to find your account progress.
/Kent
Hey @SoldierCondemned.
Not that long ago the built in VOIP in Origin was actually removed. When that happened the Origin audio settings were also removed as well. We have more info on that posted over at the Origin board:
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Hey @SonicCryCanary.
Were you able to try the steps I suggested yesterday? Are you still having any trouble seeing Apex Coins in the store?
/Kent
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