EA_Kent

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@Mirdufa wrote:
@EA_Kent I got banned for no reason at all ! I just started to play because I was sick and I needed something to distract me from my illness, and one day, 2 days ago, it suddenly showed me that I am banned. I opened a case on 11.03.2020 and I still got no answer... good timing ...

Hey @cNuclear. 

If your case was transferred to the Terms of Service team they will review your account and determine if the ban can be overturned. Unfortunately we don't really have a way to see how long that investigation may take. It can vary depending on how many cases the team is currently working through. If they have a large case load it might take a while. 

The TOS team will follow up with you via email as soon as they have been able to complete the investigation. Keep an eye out for a response from them. 

/Kent

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@yaboiyeetyt wrote:

Hi, I have been experiencing the same issues but usually in long games.

it is happening very very often.

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Are you also playing on Xbox One, or do you play on a different platform? Have you been seeing any error messages at all when it happens? 

/Kent

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@JISKR wrote:
@EA_Kent What if repair isnt an option and you're having this error?

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Is the game downloading an update? Usually the Repair option would only be blocked out if the game is in the process of updating. 

/Kent

@gotchfutchian 

It sounds like you'll need to get in touch with EA Help so they can help you secure your account. I'm afraid we don't have a way to assist with account issues like this directly via Answers HQ. The EA Help team will need to assist you with that. 

You can find more details on how to reach them over at the ...

@Ashleyrose47 

Thanks for giving that a try for me. When you've got a chance can you pull up a DxDiag so we can take a look? You can find more info on how to find it over at the EA Help website. 

Once you have the file please attach it to this...

Hey again @DJIsSuperCool. 

Did you have a chance to try repairing? Are you still running into the same issues with your controller? 

/Kent

This would be interesting. I wonder how it would change the dynamic of the game. Apex Legends is pretty movement-heavy, but it could allow for some tense sniper standoffs if you find yourself in a 1v1 at long range. 

/Kent

Hey @norepent. 

I've seen this come up several times recently. Usually repairing the game in Origin will help fix it. If you right-click on Apex Legends in your Origin library you'll see a Repair option when the menu pops up. 

Let me know if that helps. Thanks!

/Kent

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@Ashleyrose47 wrote:

Ah yes, I forgot to mention but I play on PC.

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Got it, thanks! Have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? If you right-click on the game in your Origin library you should see a Repair option when the menu comes up. 

Let me know if it's still crashing after that. Thanks!

/Kent

Hi @Ashleyrose47. 

Let's take a look and see if we can get these crashes fixed here. Can you tell me which platform you're playing on? 

/Kent

Hey @AteYouGOOD. 

Missing coins are not something that we can help with here on Answers HQ. The EA Help team would need to verify proof of purchase with you and help get the coins added to your account. Please reach out to them when you have a chance so they can take a look. 

You can find more info on how to set up a case with them over at the ...

@TheKriegspiel 

500 is currently the maximum level in-game. The previous max was 100, which was updated back at the beginning of December. It sounds like you're referring to the level that would be showing up on a tracking website, which we don't really have any control over I'm afraid. 

/Kent

Hey @DJIsSuperCool. 

When you have a chance can you try repairing Apex Legends in Origin to see if that helps at all? If you right-click on the game in your Origin Library you should see the Repair option when the menu pops up. 

Let me know if the game still isn't recognizing your controller after that. Thanks!

/Kent

Hey @TheKriegspiel. 

Apologies for the late reply on this. I'm a bit confused. Are you saying that you lost in-game levels, or are you referring to the level you were seeing on a third-party level tracker? 

/Kent

Hey @SHiNWiN. 

Thanks for taking the time to write this up. I just wanted to give you a heads-up that I moved this from the Origin board over to the Apex Legends Feedback board. 

/Kent

Hey @w1nner6. 

When you have a chance please reach out to the Terms of Service team so they can review your account. You can find more details on how to set up a case with them over at the EA Help website. 

The TOS team will follow up with you as soon as possible...

Hey guys. 

We've been seeing reports of this over the weekend. It's been passed along for review. 

/Kent