EA_Kent

@KREMlT 

Got it, thanks!

I saw a few errors in the diagnostics that can point to issues with graphics drivers. If you haven't already, can you try uninstalling and reinstalling your AMD Radeon drivers to see if that helps? You can find more info on how to uninstall the current drivers at the AMD website. 

If you're able to give that a try please let me know if you're still seeing any crashes afterward. Thanks!

@KREMlT 

Got it, thanks!

I saw a few errors in the diagnostics that can point to issues with graphics drivers. If you haven't already, can you try uninstalling and reinstalling your AMD Radeon drivers to see if that helps? You can find more info on how to uninstall the current drivers at the AMD website. 

If you're able to give that a try please let me know if you're still seeing any crashes afterward. Thanks!

@dragowolf915 

Thanks for letting me know! I'm glad to hear it's working better now. 

Hi @Whykikkamookow, 

Thanks for reaching out about this!

I'm afraid that we aren't able to help with account issues here on Answers HQ. It would be best to get in touch with the EA Help team so they can take a look at the account and see if the email can be updated. 

You can find more info on how to set up a case with them at the ...

Hi @x0x_-CHAOS-_x0x, 

When you have the chance please reach out to the EA Help team so they can take a look at your account. Unfortunately missing content isn't something we can help with here on Answers HQ. 

For more details on how to set up a case with them check out the EA Help website...

Hey @dragowolf915, 

Are you also playing on PS4, or do you play on a different platform? 

Hi @KREMlT, 

Thanks for following up! I'm sorry to hear it's still crashing. 

When you've got the chance could you post a DxDiag so we can take a look? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. 

Thanks again!

Hi @KREMlT, 

Thanks for following up! I'm sorry to hear it's still crashing. 

When you've got the chance could you post a DxDiag so we can take a look? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. 

Thanks again!

@gpogliano997 

Perfect, thanks!

Can we try updating the DNS on your Xbox to see if that helps? I've seen some cases in the past where using a different DNS can make a difference with issues like this. 

You can change the DNS on your Xbox using the steps below: 

1. Open your Xbox Settings
2. Go to General
3. Go to Network
4. Select Advanced Settings
5. Select DNS Settings
6. Choose Manual
7. Enter 8.8.8.8 as the Primary ...

Hey @inmihans870, 

I'm afraid this isn't something we would be able to help with here on Answers HQ. 

Please reach out to the Terms of Service team when you've got the chance so they can review your account. For more information on how to set up a case with them check out the ...

Hi @bambiwarrior911, 

There are some steps we can try which might help with the error codes you've been seeing. 

First, I'd recommend starting off with the basic connectivity steps from the EA Help website to see if that helps. If you're still getting the same error messages after that check out the platform-specific steps as well: 

- ...

Hey @gpogliano997, 

How is your Xbox connected to the internet? Is it using wifi, or is it connected with a network cable? If it's using wifi, would it be possible to try using a network cable instead? Let me know if that makes any difference with the errors you've been seeing. 

Hi @KREMlT, 

Let's take a look and see if we can figure out what might be causing these crashes. 

First, have you checked to see if there might be any updates for your video drivers? You can find more info on how to check that at the EA Help website. 

If might also be a good idea to try starting up your PC in a Clean Boot to see if that makes any difference. If there...

Hi @KREMlT, 

Let's take a look and see if we can figure out what might be causing these crashes. 

First, have you checked to see if there might be any updates for your video drivers? You can find more info on how to check that at the EA Help website. 

If might also be a good idea to try starting up your PC in a Clean Boot to see if that makes any difference. If there...

Hey @Silwiu, 

Account bans aren't something we can help with here on Answers HQ. 

Please reach out to the Terms of Service team so they can take a look at your account. They will need to determine if the ban can be lifted. You can find more information on how to set up a case with them at the ...

@Supreme-King-01 

Thank you! I appreciate that. 

Have you had the chance to try running the Windows System File Checker on your PC? If there's an issue with any missing or corrupted system files that should recover them, which may help with the crashes. 

You can find more info on how to run the System File Checker at the ...

Hey @Memes33453433454, 

I appreciate you giving that a try. 

Have you been seeing any error messages when this happens? If so, what is the full error you've been getting? 

Hi @bluudx, 

Please get in touch with the EA Help team so they can take a look at your account. The links in my post from earlier in this thread should help you get a case set up with them. 

Hi @Avadhop, 

Can we try out some troubleshooting to see if we can help with the issues you've been seeing? 

A good place to start off would be with the basic connection troubleshooting steps from the EA Help website. If you're still having ...

@Wayeah_ss 

Got it, thanks for giving that a shot. 

If it's working in a Clean Boot, it sounds like one of the startup processes you disabled may have been causing the issue. If you re-enable some of those services gradually when starting up your PC, that may help narrow down which of them is causing this to happen.