EA_Kent

Hey @eletonicttv, 

Please get in touch with the EA Help team when you're able so they can take a look at your account. The links in my post above will help you get a case set up with the team. 

Hi @Hollowdragon01, 

Thanks for the info!

Do you know if any platform accounts were ever unlinked from your EA Account? 

@WoodroweBones 

No worries, thanks for the update!

I'm curious if the Windows System File Checker is able to find any missing components. If you haven't already can you give that a shot to see if it helps? You can find more info on how to run the tool at the ...

Hi @jackjack7821, 

Thank you for the report!

We're aware of this, and are currently investigating. We appreciate you bearing with us while we're looking into it. 

Hey @NRG_MCHA-FISHY, 

Please get in touch with the EA Help team when you have the chance so they can take a look at your account. This isn't something we can investigate here on Answers HQ. 

You can find more info on how to set up a case with the team at the EA Help website. 

@totosub2 

I'm afraid that if the TOS team has determined the ban cannot be lifted then the account will remain banned.

@WoodroweBones 

Thanks for sharing!

I have seen some issues with N versions of Windows because of a missing media pack. Have you tried downloading the Media Pack from the Microsoft Support website to see if that might help? 

Let me know if you're still having any audio issues afterward. Thanks again. 

@Evergreen-CAN 

Thanks for following up and letting me know. 

If it starts happening again can you give me a shout? Thanks again! 

Hey @Evergreen-CAN, 

Just to confirm, have you recently tried shutting down and restarting the game? Is it still giving you the same error message after that? 

Hi @MHz4z, 

When you have the chance can you try downloading the Visual C++ Redistributable packages from the Microsoft Support website to see if that helps? If there's a problem with a missing or corrupted file that may help fix it. 

Let me know ...

Hey @totosub2, 

I'm afraid that's not something we would really have any insight on. I'd recommend getting in touch with the Terms of Service team so they can review your account. They'll need to determine if the ban can be overturned. 

For more details on how to set up a case with the TOS team check out the EA Help website. They will follow up with you via email as soon as they can. 

Hi @Anamechicken, 

Just to confirm, did you make sure to shut down and restart Apex Legends after you changed the cross-play settings on your account? 

Hi @WoodroweBones, 

Could you post a DxDiag when you have the chance so we can take a look? You can find more info on how to pull one up at the EA Help website. 

Once you have the text file please attach it to this thread. Thanks! 

@LtStealthy 

Thank you! I appreciate that. 

When you've got the chance can you try running the Windows System File Checker tool to see if it's able to find any issues? I'm curious if there might be a missing or corrupted system file that's causing the network drivers to crash. 

You can find more info on how to run the tool at the ...

Hey there, 

If you're still having any trouble with this I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. 

You can find more details on how to set up a case with the team at the EA Help website. You can also speak with them over Facebook...

Thank you for the updates!

When you have the chance can you try starting up your PC in a Clean Boot to see if that helps? 

For more info on how to set up a Clean Boot check out the EA Help website. Please let me know how that goes when you've had the chance to give it a try. Thanks! 

@hexerxhacker 

Thanks for the update!

It seems like it might be an issue with an NVIDIA driver. Have you tried a clean reinstall of your NVIDIA driver to see if that helps? 

Hey @C4pped, 

I'm afraid we can't really look into account bans here on Answers HQ. 

The Terms of Service team would need to review your account and see if the ban can be lifted. Please reach out to them when you have the chance so they can take a look. You can find more info on how to set up a case with them at the EA Help website. 

The TOS team will follow up with you v...

Hi @AVD_Sanox, 

I haven't heard of any issues with the coins from the Battle Pass specifically. I'm afraid that isn't something we'd be able to look into here on Answers HQ. 

If you're missing content it would be best to reach out to the EA Help team so they can investigate. You can find more info on how to set up a case with them at the ...

@Icedvanilla9 

Thank you for giving that a shot. 

Can we also try setting a different DNS on your system to see if that helps? You can change the DNS on your Xbox using the steps below: 

1. Open your Xbox Settings
2. Go to General Settings
3. Select Network settings
4. Select Advanced settings
5. Select DNS settings
6. Choose Manual
7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the secondary DNS. This is the public Google DNS, but I've also heard that using the Cloudflare DNS resolver can also help (primary DNS: 1.1....