EA_Kent

@1122333777754321 

Got it, thanks!

Can you try disabling the Steam configurations for PS4 controllers to see if that helps? You can disable them using the following steps: 

1. Open the Steam Settings

2. Click Controller

3. Click General Controller Settings

4. Uncheck the box next to PlayStation Configuration Support

Try launching Apex Legends again after that and see if you're seeing the correct icons. Let me know how it goes when you have the chance to give it a try. 

Thanks!

@bossbro2k17 

Changing the DNS could help. I've seen it work for similar issues in the past. You can update the DNS on your Xbox using the steps below: 

1. Open the Xbox Settings

2. Go to All Settings

3. Choose Network

4. Go to Advanced Settings

5. Choose DNS Settings and select Manual

6. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you'd rather try us...

@bossbro2k17 

Changing the DNS could help. I've seen it work for similar issues in the past. You can update the DNS on your Xbox using the steps below: 

1. Open the Xbox Settings

2. Go to All Settings

3. Choose Network

4. Go to Advanced Settings

5. Choose DNS Settings and select Manual

6. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you'd rather try us...

@Andwinn 

I appreciate you following up and letting me know! 

/Kent

@Kyotsu_Ryutoki 

Thanks for letting me know! I'm glad to hear it's working now. 

/Kent

Hey @1122333777754321, 

Are you running Apex Legends through Origin, or do you use Steam? 

/Kent

Hey @witherslayer482, 

Let's try running through some troubleshooting steps to see if we can help get you back up and running. 

A good place to start would be with the basic connectivity steps from the EA Help website. If you're ...

Hi @bossbro2k17, 

Can we try running through some troubleshooting to see if we can help get you back online?

A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still having any troubl...

Hi @bossbro2k17, 

Can we try running through some troubleshooting to see if we can help get you back online?

A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still having any troubl...

Hey @Andwinn, 

Is this something you're still seeing often? Have you tried switching to any other datacenters to see if that makes any difference? 

/Kent

@Rizingoutlaw 

Have you tried turning off text to speech in the accessibility options to see if that helps? 

/Kent

@bigfig89 

I see, thanks!

When you have a chance I'd recommend getting in touch with the Terms of Service team so they can review your account. For more info on how to set up a case with them check out the EA Help website. 

The TOS team will ...

@Shertgun 

Gotcha. Did you try starting up your PC in a Clean Boot to see if that makes any difference? If not, I'd recommend giving that a shot. You can find more details on how to set one up at the EA Help website. 

Hi @bigfig89, 

Which platform are you playing on? Have you tried changing the datacenter at the title screen to see if it lets you play on closer datacenters? 

/Kent

Hi @MrApexPredators, 

If you're still having trouble signing in can you try resetting your EA Account password to see if that helps? You can find more info on how to reset it on the EA Help website. Once you've updated the password try logging in on...

@Rizingoutlaw 

When you're seeing any text chat it causes the game to lag? Which platform do you play on? 

/Kent

Hey @SRIRACHAxSAUCE, 

You aren't seeing any new items on your account at all? Did you check and see if maybe your crafting metals went up since you opened those packs? 

/Kent

@Kyotsu_Ryutoki 

No worries! Thank you for following up. 

Have you had a chance to try rebuilding the database on your PS4 to see if that helps? I've seen that fix similar issues in the past, so I think it's worth giving it a shot. 

If you start up your PS4 in Safe Mode you'll see a Rebuild Database option in the Safe Mode menu. Please give that a try when you have th...

@bismage_ 

Excellent, thanks for letting me know! 

/Kent