EA_Kent

Hey @S-S-S-S-Soap, 

Thank you for the report!

There was an Anti-cheat issue in Apex Legends yesterday that caused a number of accounts to be incorrectly banned. The issue was fixed shortly afterward, so if your account was banned by mistake it should be unlocked now. 

/Kent

@Sharkman-Jhones 

Thanks for the update!

Do you still have those screenshots handy? Could you share them here when you have the chance? 

/Kent

@Zibaibs

Do you still have the game installed through Origin? If so, it might be worth testing to see if it's still giving the same error. 

/Kent

@lbyrks_TV 

Got it, thanks!

When you have the chance can you share a DxDiag so we can take a look? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it here. 

/K...

@Abstract_DS 

Sure thing! 

/Kent

Hey there, 

Account bans aren't something we can help with here on Answers HQ. 

Please get in touch with the Terms of Service team so they can review your account. They'll need to make the call on if the ban can be lifted. You can find more info on how to set up a case with them at the EA Help website. 

/Kent

Hey @Im_oguz, 

Have you been keeping an eye on your hardware temperatures? Nothing is running too hot? 

/Kent

@jnub64 

Ah, I see. Thanks for letting me know you got it fixed!

/Kent

@Zibaibs 

Got it, thanks!

I've also seen some cases where this is related to Easy Anti-Cheat. Have you tried repairing or reinstalling Easy Anti-Cheat to see if that helps? You can find more information on how to do that over at the EAC ...

@DrPirate293 

I'm afraid that's not something we can do. Any progress that's lost from unlinking a platform account can't be recovered. 

/Kent

@Abstract_DS 

I'm afraid that's all I can really recommend. Unfortunately there isn't a set number of matches it might take. Eventually the ranks will sync back up on their own. 

/Kent

Hi @Abstract_DS, 

I see this happen sometimes whenever there's a ranked split or a new season. If you play a few matches on your own it should eventually sync the ranks. 

/Kent

Hey @hata3h1, 

Are you currently using a VPN? If so, try disabling it to see if that helps. Sometimes that can cause issues with in-game purchases. 

/Kent

Hi @Rafaaaaa_1303, 

If you re-link the account back to the original EA Account without connecting it with a different EA account it should restore your progress. Linking it with a different EA Account may prevent that from working, though. 

I think it would be best to get in touch with the EA Help team so they can take a look at the account from their side. You can find more details on how to create a case with them at the ...

Hey @DrPirate293, 

Do you mean that you unlinked your PSN account from your EA Account and moved it to a different EA Account? 

/Kent

Hi @RiverGoblinGod, 

Thank you for giving that a shot!

Can we also try updating the DNS on your PlayStation to see if that helps? You can update the DNS using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is...

Hi @FerminX17, 

Were you able to try any of the steps I linked in my earlier post? Are you still getting the same error message afterward? 

/Kent

Hi @RNG_Cokie, 

Thank you for following up and letting me know! I'm glad to hear you were able to get it fixed. 

/Kent

Hi @Rizingoutlaw, 

Were you able to get the option disabled? 

/Kent

Hey @fabjd, 

Were you able to try restarting? Are you still having any issues with the banner after that? 

/Kent