EA_Kent

Hey @Twitch_BoltHyper, 

Did you try running through the steps in this thread? Is it still giving you the same error message afterward? 

/Kent

Hey @Z41b0d, 

Have you checked to see if there are any updates for your video drivers? I've seen a few people say that installing the most recent Radeon drivers has stopped this from happening. You can find more info on how to update them at the EA Help website. 

Hey @Giannaras40, 

Thanks for the report. 

We're aware of this issue. I removed the details from your post in case others are tempted to try replicating this. 

/Kent

Hi @VPrinceMusic, 

Can we try a few things to see if we can help stop this from happening? 

First, have you tried repairing the game to see if that helps? If you're using Origin you can repair by right-clicking Apex Legends in your Library and selecting the Repair option when the menu pops up.

If you're playing through Steam try verifying the integrity of the game files to see if that helps. You can find more information on how to verify the file integrity at the ...

Hey @Boruto217, 

I'm working on gathering more info on this. What is your Xbox Gamertag? 

/Kent

Hi @Memes33453433454, 

I split your post off to a new thread since the original one was from a while ago. 

Have you tried updating the DNS on your PS4 to see if that helps? I've seen some cases where that can make a difference with similar issues. You can change the DNS using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the in...

Hey @Jetstar18_YT, 

Another step that might help is changing the DNS in Windows. You can update the DNS through the Windows TCP/IP Settings. For more info on how to get there check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choo...

@Twitch_BoltHyper 

Got it, thank you for giving that a try!

Have you checked to make sure all the ports for Apex Legends are open on your network? You can find more information on the specific ports at the EA Help website. If you need more info on how to open the ports check out the ...

Hi @150120073232, 

If you're still having trouble connecting can we try some troubleshooting to see if we can help? 

A good place to start is with the basic connection troubleshooting steps from the EA Help website. If you're still ...

Hey there, 

Have you checked to see if there are any video driver updates available? I've seen a few other people mention that installing the most recent driver has helped with this. 

You can find more info on how to update the drivers at the EA Help website. Let me know if that helps when you've got the chance. 

Thanks!

/Kent

Hi @Kruelus_TTV, 

I've seen a few people mention that running the Windows System File Checker has helped with the black screen issues. Can you give that a shot when you have the chance? 

You can find more information on how to run Windows SFC at the ...

Hey @I-MARNO-I, 

Let's try running through some troubleshooting to see if we can help with the issues you've been having. 

I'd recommend starting off with the basic connectivity troubleshooting steps first when you've got the chance. If yo...

Hey @specwolf82, 

We've passed along the reports we've been seeing of the high CPU usage some people are getting. That just recently started happening after this thread was created. 

/Kent

@XGeneral_Johnny 

Thanks for following up and letting me know! I'm glad to hear there's been an improvement. 

We have been looking into some disconnections since the most recent patch, which might be why you're still seeing errors sometimes. Hopefully once the disconnection issues are fixed it will be more stable. 

/Kent

@angel_1030007 

Got it, thanks for letting me know!

/Kent

@Twitch_BoltHyper 

Thanks for giving that a shot. 

Can we also try changing the DNS on your PS5 to see if that helps? You can update the DNS using the steps below: 

1. Open the PS5 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Select Set Up Manually
4. Choose Wi-Fi or LAN Cable...

@Zsyangchan 

If the issue isn't happening when you use a VPN it could be something happening with your ISP. It might be a good idea to reach out to them and see if they are aware of any issues. 

/Kent

Hi @Twitch_BoltHyper, 

Can we try running through some troubleshooting steps to see if we can help with the issues you've been seeing? 

When you have the chance I'd recommend starting with the basic connectivity steps from the EA Help website...

@XGeneral_Johnny 

I appreciate you giving that a shot as well. 

Another step that can help with issues like this is setting a static IP address for your PS4. The Port Forward website has some good instructions on how to set that up. If you're able to give that a try as well please let me know how it goes. 

Thank you!

/Kent

@angel_1030007 

Got it, thanks for following up!

Can we try a few other things to see if we can get you back up and running? A good place to start would be with the basic connectivity steps from the EA Help website. If you're still...