EA_Kent

Hey @fabjd, 

Were you able to try restarting? Are you still having any issues with the banner after that? 

/Kent

Hi @Zsyangchan, 

Did you have the chance to try any of the steps I suggested? Are you still running into any ping issues? 

/Kent

@Patribution 

Got it, thanks!

Have you had the chance to try starting up your PC in a Clean Boot to test and see if that makes any difference? If there's anything else running that could be related to the crashes that might help to get around it. 

You can find more details on how to set up a Clean Boot over at the ...

@RNG_Cokie 

Thank you for giving it a shot. 

Can you also try repairing or reinstalling Easy Anti-Cheat to see if that helps? If there's an issue with EAC that could do the trick as well. You can find more info on how to repair/reinstall it at the ...

@SDarkVoidS 

I'm sorry, but it sounds like you may have been sent here by mistake. We can't assist with missing content here on Answers HQ. I can only recommend following up with the EA Help team to see if they can see what might have happened with the account. 

/Kent

@HungryNut87 

Hmm, gotcha. I think it would be best to reach out to the EA Help team so they can look into this more in-depth. 

When you have the chance please set up a case with them so they can take a look. Check out the EA Help website for more info on how to set up a case with them. ...

@RNG_Cokie 

You might be on to something with that. I've seen some cases where Easy Anti-Cheat doesn't get along with some software. 

Have you tried setting up a Clean Boot on your PC to see if that helps? If there is something else running on the PC that's related to the crashes that may help to get around it. You can find more info on how to set up a Clean Boot at the ...

Hi @Zsyangchan, 

Can we try running through some troubleshooting steps to see if we can help with the ping issues? 

A good place to start would be with the basic connectivity steps from the EA Help website. If you're still running into an...

@Patribution 

Does it sound like the whining is coming from one of the fans? 

/Kent

Hey @ShyShadowFang2, 

If you haven't already, please reach out to the EA Help team so they can take a look at your account. If you need more info on how to reach them check out the links in my previous post in this thread. 

/Kent

@bossbro2k17 

You're welcome! Thanks for letting me know it helped. 

/Kent

@bossbro2k17 

You're welcome! Thanks for letting me know it helped. 

/Kent

@panda5263 

The rewards for this season won't go out until the season ends. You still have the second half of the split to rank up. Once the season ends you'll get the rewards for the highest rank you reached at the end of either the first or second split. 

/Kent

@fabjd 

Got it, thanks!

Have you tried shutting down and restarting your Switch to see if that helps? If you hold the power button for a bit you'll see a menu pop up with power options. Choose the option to turn off the Switch, then start it back up. 

Let me know if you're still running into the same issue with the banner after that. Thanks!

/Kent

@HungryNut87 

Got it, thanks! What level is your account right now? Do you remember when it was that you last leveled up? 

/Kent

@Rizingoutlaw 

That's weird. It should be an option that you can disable. If you go to the Gameplay tab in your Settings there should be a section for Accessibility down at the bottom of the screen. Look for the option that says Play Incoming Text Chat as Speech and try disabling it. 

Let me know if you're still having trouble disabling the option. Thanks!

/Kent

Hey @HungryNut87, 

Are you referring to your account level up rewards? 

/Kent

Hey @fabjd, 

What does it look like when this happens? Is it just not showing your banner at all? Does it look like something is supposed to be there, but it's missing? 

/Kent

Hi @RiverGoblinGod, 

There are some troubleshooting steps I'd like to try to see if we can help stop this from happening. 

When you have the chance I'd recommend starting off with the basic connection steps from the EA Help website. I...

@Shertgun 

Nice! Thanks for following up and letting me know. 

/Kent