EA_Kent

@Cryptic_Aiim 

Have you tried running the Norton uninstaller to see if that helps? It can sometimes still block programs even if the software isn't actually active. Removing it fully might help if that's the case. 

You can find more information on how to run the tool over at the ...

@Naturalstateguy 

Would it be possible to try moving it back to the internal drive to test and see if you're able to launch it from there? 

/Kent

@bismage_ 

Nice! It's saving your settings now after you gave that a try? 

/Kent

@SDarkVoidS 

I think it would be best to reach out to the EA Help team so they can take a look. They should be able to see if the account was unlinked. 

For more info on how to reach them check out the EA Help website. You can also speak with them over ...

@BassOfSpace 

Thank you!

If possible, can you try rolling back to an earlier NVIDIA driver to see if that helps? I've seen some cases in the past where using older drivers can make a difference with FPS drops like this. If you're able to give that a shot please let me know how it goes. Thanks again. 

/Kent

Hi @SDarkVoidS, 

That should only happen if you unlink your platform account from your EA Account. Did you unlink your account before you connected it with Twitch? 

/Kent

@taYungg 

Thanks! I appreciate that. 

Looking through the DxDiag I noticed some errors with a few different Windows processes. When you have the chance can you try running the Windows System File Checker to see if it's able to find any issues? You can find more details on how to run it over at the ...

Hey @xRECKNINx, 

It looks like a lot of the hops on the UO Trace were timing out, which can point to issues with closed ports. Have you checked to make sure all the proper ports for Apex Legends are open on your network? You can find a list of the ports over at the EA Help website. 

Let me know if that makes any difference for you. Thanks!

/Kent

@BassOfSpace 

Thanks for giving it a shot!

When you have the chance can you share a DxDiag so we can take a look? You can find more information on how to pull one up over at the EA Help website. Once you have the text file please attach it to this t...

@BassOfSpace, 

If you haven't already, can you try starting up your PC in a Clean Boot to see if that makes a difference? That way if the FPS drops are happening because of something running in the background we might be able to get around it. 

You can find more details on how to set up a clean boot at the ...

@WiggleMySashimi 

Thanks for sharing!

/Kent

@Turkeysaur 

It depends on what type of security software you're using. If you aren't sure how to add exceptions in your software, I'd recommend checking to see if the software publisher has a Support website. They may have some articles with more information on how to add exceptions. 

/Kent

@taYungg 

Thanks for giving that a shot for me. When you've got the chance could you share a DxDiag so we can take a look? You can find more details on how to pull one up over at the EA Help website. For more information on how to pull one up check out the EA Help we...

Hey @korriiiiiiiii, 

When you have the chance please reach out to the Terms of Service team so they can take a look at your account. You can find more information on how to set up a case with them at the EA Help website. 

Once they've been able to review your account they will follow up with you via email. 

/Kent

@taYungg 

Thanks for giving that a shot. 

Can we also try changing the DNS in Windows to see if that makes a difference? I've seen some past cases where that has helped with similar issues. 

You can change the DNS through the Windows TCP/IP Settings. For more information on how to get there check out the ...

Hi @KIE13579, 

I'd like to try out a few things to see if we can help fix this here. 

When you've got a chance please try running through the basic connection steps from the EA Help website first to see if that helps. If you're still seeing any freezing issues after that check out the ...

Hi @N19htf0x, 

Thank you for the report!

Have you tried verifying the file integrity for Apex Legends in Steam to see if that makes any difference? You can find more details on how to verify the files at the Steam Support website. 

Let me know if you're still seeing the same UI issues after that. Thanks again. 

/Kent

Hey @taYungg, 

Let's take a look and see if we can figure out what's causing this to happen. Since you're able to log into the same account through Origin, it doesn't sound like the account itself is having any issues. There may be something locally blocking the connection for the Steam version of the game. 

When you have the chance I'd recommend starting off with the ...