EA_Kent

@Jack-Halowade 

Hmm, I'm not sure if I've seen that before. 

Would it be possible to share a video of what's happening so we can take a look? 

/Kent

@XGeneral_Johnny 

Thanks for giving it a shot!

Can we also try setting a different DNS on your PS4 to see if that helps? I've seen some cases where that can help with similar issues as well. You can update the DNS on the PS4 using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
4. S...

@angel_1030007 

The banner frame was disabled temporarily until the issue is fixed. Are you still running into any issues when you're trying to play? 

/Kent

Hey there, 

We're aware of the disconnections that a lot of people have been seeing recently. I'd recommend keeping an eye on the official Respawn Twitter page for updates: 

Thanks for bearing with us on this!

/Kent

Hi @XGeneral_Johnny, 

There are some steps I would like to try to see if we can help fix the issues you've been having. 

When you have a chance please try running through the basic connectivity steps from the EA Help website. If you're still having any trouble connecting after that please check out the ...

Hi @angel_1030007, 

Thank you for the report!

We're aware of this issue. If you unequip that banner frame it should stop the crashes from happening for now. 

/Kent

@Ronin-Konde 

Thanks for the report! I'm going to guess that's probably not intentional. 

/Kent

Hi @ZGMkamikaze, 

Errors like that can sometimes point to issues with Easy Anti-Cheat. Have you tried repairing or reinstalling Easy Anti-Cheat to see if that helps? You can find more information on how to do that at the EAC website. 

...

Hey @murdafox1985, 

Can we try running through some other steps to see if we can help with this? 

A good place to start would be with the basic connection steps from the EA Help website. If it keeps happening after that check out the ...

Hey @rennafps, 

Were you able to try lowering the polling rate for your mouse to see if that helps? I've seen a few people say that can make a difference with FPS drops. 

/Kent

Hey @MysticXander, 

Have you tried starting your PC in a Clean Boot to see if that helps? If there's anything else that might be interfering with the mic, that could help narrow it down. 

You can find more details on how to set up a Clean Boot at the ...

Hey @Player_firhar5m, 

I'm not sure why they would have sent you here, I'm afraid. We can't help with missing content. Do you have a link to the tweet? If so, can you send it to me in a direct message? 

/Kent

Hey @tenraindrop636, 

Have you had the chance to try shutting down and restarting your Xbox to see if that helps? You can find more info on how to do that at the Microsoft Support website. 

Let me know if you're still having any mic issues after that. Thanks!

/Kent

Hey @Loco_CD7, 

In some cases those game logic errors can pop up because of connection issues. Can we try running through a few steps to see if we can help stop it from happening? 

A good place to start is with the basic connection steps...

Hey @ImmovableRAC, 

That's definitely out of the ordinary. Have you tried switching to any other datacenters to see if that makes a difference? 

/Kent

@Sharkman-Jhones 

Thanks for letting me know! I'm glad to hear they were able to help you get it sorted out. 

/Kent

Hey @SenNTV, 

There was an anti-cheat issue that caused a number of accounts to be incorrectly banned. That issue was fixed, and those accounts should be unbanned. 

If anyone is still seeing a message saying their account is banned please reach out to the Terms of Service team so they can review your account. ...

@Zibaibs 

If you can give that a try I would really appreciate it. Let me know if it's still giving you the same error when you launch it through Origin. 

/Kent

@lbyrks_TV 

Thanks for sharing! I'm glad to hear you were able to get it figured out. 

/Kent