EA_Kent

Hey @bertmolinaarmy. 

I can definitely understand the frustration with this, but unfortunately we don't have a way to look into missing coins here on Answers HQ. The best thing to do would be to reach out to the EA Help team so they can pull up your account and take a look. 

For more info on how to create a case with them check out the ...

Hi @LordFlackoBankai. 

There should be an option to disable this in the accessibility settings in-game. You should see the option to open the menu from the title screen when you first start up the game. 

One of the options there says Enable Accessible Chat Features. You can adjust this setting so that it will not convert the in-game chat to voice. 

/Kent

Hi @X3nomorphIV. 

Are you currently using a VPN or anything like that? If so, can you try disabling it to see if it lets the purchase go through afterward? 

/Kent

@Osvaldatore 

Ah, I see. Were you able to change the file so it had rewrite access? Is it keeping the changes afterward? 

/Kent

Hi @PacksStsbbers. 

Are you getting a particular error message when you're trying to log into your account? 

/Kent

@Neeetriht 

Thanks! I appreciate that. 

Looking through the DxDiag I did notice that a process called wmiprvse.exe was crashing alongside the bluescreens you've been seeing. That .exe is a Windows system process called WMI Provider Host, which is always running in the background. If something is causing this process to crash that might be related to the bluescreens and other issues you've been seeing. 

When you have the chance can you try running the Windows System File Checker on your PC to see if that makes any difference for you at all? If these crashes are coming from a corrupted or missing s...

Hey @Osvaldatore. 

Is it only the brightness settings that aren't sticking after you exit the game? Have you noticed any other settings resetting as well? 

/Kent

Hi @assassinfierce. 

I'm afraid that missing coins are not something we're able to investigate here on Answers HQ. The EA Help team would need to take a look at your account and help out with that. 

For more info on how you can set up a case with them check out the ...

Hey @kattklick. 

Whenever you open up a pack the contents should be added to your account automatically, even if you don't actually see the pack opening animation. 

Is it possible you may have got crafting metals from this pack? Did you notice if the total of crafting metals on your account changed after you opened it? 

/Kent

Hi @Neeetriht. 

When you have the chance can you post a DxDiag so we can take a look? For more information on how to pull one up, check out the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

Hey @krypticsocrazy. 

I'm afraid we wouldn't have any visibility into from our side. If you haven't already done so, I think it would still be a good idea to get in touch with the Terms of Service team so they can review your account as well. 

You should be able to set up a case with them using the link that was posted above. 

/Kent

@Woruw 

Are you just not seeing any contact options on the EA Help website at all? If you're currently logged into the site, I'd recommend logging out and giving this a shot: 

Create a new case, and select Manage My Account as the topic, then select Hacked Account as the issue. That should let you get in touch with the EA Help team so they can investigate this. If it's still not working, I'd also recommend ...

Hey @drunkcop94. 

I'm sorry to hear you've been having trouble getting this sorted out. If you're not seeing any contact options on the Help site it may be outside of the contact hours for your location.

If you have a way to do so, you could also try speaking with the team through Fa...

@Fisher_Tath 

Excellent, thank you for following up and letting me know! It's good to hear you were able to figure out what was causing the issue. 

/Kent

Hi @IAmRudyTab. 

In some cases this error can actually happen due to connectivity issues. Let's try running through some connection troubleshooting steps to see if that helps with the errors. 

First, I'd recommend starting off with the ba...

Hi @RyanBeGaming. 

Unfortunately there isn't any cross-platform saving for Apex Legends. If you start playing on PC after you were previously playing on Xbox your progress would not transfer over. You would be starting over from the beginning on PC. 

/Kent

Hey there. 

If you still aren't seeing the packs please reach out to the EA Help team so they can pull up your account and take a look. 

For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via ...

Hey @Fisher_Tath. 

Thanks for following up!

When you have a chance could you grab a DxDiag and share it with us here? For more information on how to pull one up over at the EA Help website. 

Once you have the file please attach...

@Quanlangle 

I'm afraid we don't have any details on when it might be resolved, unfortunately. Hopefully it's something that will be sorted out soon. 

/Kent