FatsharkJulia

You’ll want to look at the events above this line:

11:44:12.941 <>Deadlock detected. Update was not called for 15 seconds.<>

The last mod mentioned prior to this crash appears to be True Level:

11:43:34.613 [Lua] [MOD][true_level][INFO] (hooks): Enabling all hooks for mod: true_level

This is interesting - it shouldn’t have been there, so it’s something we’re looking in to!

The rewards are added at the end of November. ...

Could you share the latest darktide_launcher.log with us please?

Sorry, I should have clarified, please check in the Task Manager → Details tab

Could you please:

1. Attempt to start Darktide as normal
2. Open the Task Manager
3. Kill the process GPUDetection.exe

Afterwards, a new darktide_launcher.log should be produced. Could you upload it here please?

Thank you for letting us know - we are investigating!

I suspect it’s the result of a privacy option as you say. You can access this menu using the instructions below:

[PC] Microsoft Store

1. Open the Xbox App
2. Click on your username
3. Click ‘Settings’
4. On the ‘Account’ page, scroll down to ‘Privacy Settings’
5. Click the ‘Manage’ button on the right-hand side

• This will open a new browser tab, and instruct you to login

6. Log in if/when prompted
7. Select the ‘Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety’ tab in the centre of the page

Xbox

1. Open the Guide Menu by pressing the Xbox button on your controller
2. Navigate to the ‘Profile & system’ tab
3. Select ‘Settings’
4. Navigate to ‘Account’
5. Select ‘Privacy & online safety’
6. Select ‘Xbox privacy’
7. Select ‘View details & customise’
8. Select ‘Communication & multi...

I’ll raise this to our database for investigation! Could you share your console logs with us please?

Ideally those that correspond with a session where you’ve attempted to load with the VPN enabled (and consequently errored)!

I’ve shared this with our Launcher Developers as it seems to stall prior to the launcher being displayed. I hope to have an answer for you soon.

We are monitoring these errors and have recently added telemetry to help pin them down!

In the mean time, to rule out any localised issue, it may be worth exploring the solutions here:

Could you share the URL to your Steam profile with me please?

Sorry to hear that. Have you tried this already?:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark\MicrosoftStore
4. Delete the entire ‘Darktide’ directory
5. Launch Darktide as normal

Please note that this will reset any custom keybindings.

You will then need to use the ‘Verify and Repair’ option, which is accessible via the Xbox App and will ensure the installation is complete.

1. Open the Xbox App
2. In ‘My Library’, select ‘Darktide’
3. Select ‘More Options (…)’
4. Select ‘Manage’
5. Select ‘Files’
6. Select ‘Verify and Repair’

You should be able to work around this particular issue by:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark\MicrosoftStore
4. Delete the entire ‘Darktide’ directory
5. Launch Darktide as normal

Please note that this will reset any custom keybindings.

You will then need to use the ‘Verify and Repair’ option, which is accessible via the Xbox App and will ensure the installation is complete.

1. Open the Xbox App
2. In ‘My Library’, select ‘Darktide’
3. Select ‘More Options (…)’
4. Select ‘Manage’
5. Select ‘Files’
6. Select ‘Verify and Repair’

Hey TopShop, please could you try this?:

Delete Darktide AppData & Verify Integrity of Game Files

NOTE: This will reset any custom keybindings.

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark
4. Delete the entire ‘Darktide’ directory
5. Launch Darktide as normal

You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete.

1. Right-click Darktide in your Steam library sidebar
2. Select ‘Properties’
3. Select the ‘Local Files’ tab
4. Select the ‘Verify Integrity of Game Files’ button
5. When complete, close and reopen Steam

NOTE: If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the error t...

We are investigating the reports of Out of Memory errors that have appeared with our latest update.

Existing reports may be merged here, to help us keep track of the issues being reported.

You can disable the Headgear Voice Effect via Options → Audio.

Sorry to hear this. As a potential workaround, please try:

Delete Darktide AppData & Verify

NOTE: This will reset any custom keybindings.

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to: AppData\Roaming\Fatshark\MicrosoftStore
4. Delete the entire ‘Darktide’ directory
5. Launch Darktide as normal

You will then need to use the ‘Verify and Repair’ option, which is accessible via the Xbox App and will ensure the installation is complete.

1. Open the Xbox App
2. In ‘My Library’, select ‘Darktide’
3. Select ‘More Options (…)’
4. Select ‘Manage’
5. Select ‘Files’
6. Select ‘Verify and Repair’

Got it - I’ve sent you a DM.

If you are observing the Account Authentication Failure. error on attempting to load in to Darktide, it means your account has been banned.

The error is not adequately localised at this time, which is why it contains exposed code.

To know when your ban expires, please contact us at https://fatshark.se/support.

If you are experiencing a crash after building the shader cache, or encountering the Something went wrong in the Shader Cache Builder process Exit code = 1 error, please see the solutions listed in the article linked below: