JackieKo

Hi everyone, 

The team is looking into the issue players are having with logging into Star Forge. I'll update the thread here when we have more info. 

Hi everyone,

Happy to announce that Game Update 7.2.1 will be launching on March 28th! We will be taking down the servers at 7am CT/12pm UTC with an expected downtime of 5 hours. Patch notes will be posted on March 27th here: https://www.swtor.com/patchnotes

We did want to point out that this game update contains the 64-bit client, so please expect a larger download than normal. Players should expect a 35g download for 7.2.1. 

One change we did want to let you know about today is an update coming to the Master Datacron. Currently, the item allows players to boost their characters to level 70. Beginning with 7.2.1, this item will b...

On 3/17/2023 at 1:30 PM, Kazuone said:

so 7.2.1 could be on live server next tuesday !

Not yet, but soon! As in the coming weeks. We're solidifying some of the finer details first before announcing the actual date. We'll be making a post on the forums once we're ready to do so. 

On 3/17/2023 at 1:57 PM, Nee-Elder said:

i don't understand why these new forums can't have some 'widget' incorporated within...

On 3/8/2023 at 4:00 PM, Nee-Elder said:

Thanks  @JackieKo and also please if you ( or @Shabir_Dhillon ) is allowed to say:  Any chance the Achievements required 'Weekly' total of 25 for ARENAS will be reduced to like 15 or something more reasonable to help keep some of us from checking into a mental institution?

This just came across my desk actually! The f...

On 3/7/2023 at 11:52 AM, winpersec said:

Basically the title.

Is everything okay?

First off, appreciate the concern for my well being.  There were some hardships that happened in the personal life, but things are calming down and getting better. Work-wise, a lot has been happening BTS, so that has taken up a lot of my time. Can't talk about everything just yet, but doing lots of prep work and strategy planning for things to come. I'm looking forward to sharing the details with all of you when I can. 

Hi everyone, 

Wanted to confirm with all of you what will be coming with the next season of PvP. Though I’ll save the reveal of the rewards for a future blog post. Shabir covered a lot of what was happening with the Medals when PTS went live on February 9th. Slight adjustment have been made since then, so we wanted to establish what players will be experiencing beginning PvP Season 2: 

• Defender points per tick have been increased to 700 points per tick (up from 500 points per tick).
• Turret Control Zones have been increased.
• When within the control zones of a turret controlled by the player’s team, they will receive 500 defender points when defeating a player. 
• When within the control zones of a turret controlled by the opposing team, players will receive 500 attacker points for every player they defeat. 

Currently, the changes above are only applied to the Alderaan Warzone map, but as ...

18 minutes ago, DarthNillard said:

Support didn't request that I sent any files.  They asked me to uninstall/reinstall the game (which I had already done, but also did again to no avail), and then to try steam, before telling me to just wait until there's a new patch.  I would be happy to provide them files if requested.

Consider me reaching out the request from the team to send the file. We will need that in order to determine what is causing your issue. 

1 hour ago, SteveTheCynic said:

Have you looked in Task Manager to see if it is *really* downloading?  I ask this because the launcher *says* it is downloading when in fact it is just verifying the files.  If it finds an actually damaged file, then (and only then) will it download actual game data.

...

21 hours ago, RaRa_swtor said:

Just before the Star Forge server maintenance, 2/22 evening, I noted that character inventory was bugged, with no grid and items compacted at the top, as well as smaller inventory.

Today, about 3pm pst, I logged in and three of my seven Legacy Cargo bays were empty.  (Bays 5-7).  I also received 27 game mails of 'Downgrade Item Recovery', that said 'unable to place these items into your inventory...'.  However, there were no items attached to any of the 27 mails.  (the mails showed as received about 8:30pm pst, but I stayed logged out after the maintenance)

Are we going to get our lost Legacy hold items back? 

Hi there, just want to confirm, when you open the Inventory tab, you do not see a red shield button for the Legacy Overflow storage? If not, can you confirm that there is no red shield button on the character account that was onlin...

2 hours ago, DarthNillard said:

1) Broken launcher. 

Have you provided the host.developer.log file C:\Users\YourUserName\AppData\Local\BioWare\Star Wars - The Old Republic Launcher\ on Windows to the support team? We have been encouraging anyone who is experiencing issues with the new launcher to follow that support step so we can see what's happening with your launcher. This also sounds like a very unique situation, so I recommend sending that file to [email protected]. Be sure to include your account name and title the email "Issue with new launcher" or something similar. 

Hi everyone, 

We will be reopening PTS shortly. I've updated the OP with changes that will be reflected in this iteration of testing. We are continuing to focus testing on the 64-bit client, so please feel free to offer your feedback here. 

Thank you!

Hi everyone, 

Wanted to provide an update on the issues we are seeing with the Star Forge server. As those on Star Forge know, we've been having some connectivity issues over the past month.  We're isolating the causes and have added some additional logging to help narrow down what's going on.

After Wednesday’s recovery, there was a unique state that some players found themselves in when Star Forge was brought back up. Some items in their Inventory, cargo bay, and Legacy Bank unlocks disappeared, but were found in Legacy Overflow or in-game mail.  As we have identified what caused this issue, it will not happen again in the future. The Legacy Overflow button can be found here on the Inventory tab and if there are items in the overflow, a red shield will appear.

5 minutes ago, Gilrenna said:

 

Jackie, I logged back in with no problem and my storage slots are all back, but I have 223 items I had stored in my legacy storage that are not in my vault anymore. They're in item recovery, so it looks like I can just put it all back in my bags and then transfer them again to my legacy storage. A bit annoying but it doesn't look like I lost anything. I'll post again if I find anything missing.

Awesome, thank you. Feel free to add to this thread or PM me any additional reports. Appreciate the follow up and the added details of your experience. 

5 minutes ago, Nee-Elder said:

i saw a few other players mentioning  the same thing  in Fleet genchat , about missing Legacy bank slots and "empty"  Collections tab, etc.

( i was too paranoid to look at my own character's stuff  , so i just logged offline immediately  hoping server database had already saved )

@JackieKo ,  i'll obviously double-check my own character when i log back in later but quick question:  Could all these recent  STAR FORGE downtimes be related to the migration to 64-bit ?  And if not,  any chance you or ...

Players should be able to log back into Star Forge now. 

Just now, Gilrenna said:

I was playing when the message came up in chat. Just before that, my character was downgraded, too, and I lost all the inventory slots I had bought like 5 years ago. lol

When you log back in, can you please confirm that your account goes back to normal? 

Just now, Amorianallund said:

It's been down for over half an hour, and you say "were taking it down in 10 minutes" ??

The sheer incompetence.....

Players not being able to log in is different than the server being down. Some players were still on the server hence the messaging of taking down the server. 

Hi again, 

We will be taking down Star Forge in about 10 minutes. It'll be a quick bounce so players will be able to log in almost immediately after. 

Hi everyone, 

We're aware of the issue and investigating. I'll post the forum banners with an update when I get info from the team. 

Thanks! 

Hi there, 

PTS is not currently open. We brought down the server on Friday. Feel free to follow 7.2.1 updates from this thread. Thanks! 

On 2/11/2023 at 8:54 AM, SilentMagician said:

Note that your other thread specifically directed people to come here to give feedback. So if you're going around deleting feedback that you directed to come here, you need to be clear in your original instructions.

That's fair. I updated the language in the general thread. I'm also repeating for the fourth time here in this thread that PTS feedback be left here and general discussion be kept to the general thread. I am leaving your comment here because you made a fair point in communication flow.