JackieKo

JackieKo



26 Jun

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

I'll be adding this context to the mission reset pinned post  but wanted to clarify here that after 7.3c goes out, any player that is in this specific mission loop will see that the Old Wounds Mission will be reset for them. Progress will not be restored as we want to completely avoid potentially placing impacted players in their previous looped state. 

Thanks all


24 Jun

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We received reports of players having issues making purchases through the website. It is recommended that anyone who received a failed purchase notification must wait 24 hours before making another purchase. 

A temporary purchasing hold was placed on every account that attempted to make a purchase via the website yesterday. This does not impact anyone’s in-game account so they can play the game as normal. 

Any new purchases that are made today will be processed as normal unless you are impacted by the purchase account hold. We are working with the team that oversees this process to both have the temporary hold removed for those still impacted and also prevent this from happening again. 

Thank you
 


23 Jun

Post
    JackieKo on Forums - Thread - Direct

Hello everyone, 

Giving you all a heads up that we will be preparing for Game Update 7.3c to be deployed in the next week or two. There are a couple of bugs that we will be fixing in this update, but one in particular we wanted to point out is that in a rare edge case, players can end up in a situation where they cannot progress the crit path.

In the “Complete Tasks for the Initiative” task, there are 4 missions players must complete in order to progress the crit path: 

  • Work Amok
  • Unwelcome Visitors
  • Aiding Efforts
  • Secrets of the Shrine

If a player completes all 4 of these Missions and then does a Mission reset on Old Wounds, it will put them in a state where they are unable to move forward. We are making a correction to how Mission resets will work in this instance. If you have completed all 4 of the above listed Missions and have not completed their turn-in when 7.3c launche...

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21 Jun

Comment
    JackieKo on Forums - Thread - Direct

Hi again, 

All servers are now back up. Thanks all! 

Comment
    JackieKo on Forums - Thread - Direct

Good morning, everyone, 

We will be taking down servers shortly to deploy Game Update 7.3b. I'll update this thread when the servers are brought back up. 

Thanks


20 Jun

Comment
    JackieKo on Forums - Thread - Direct
On 6/2/2023 at 7:07 AM, Eluthan said:

Hi GM! Tried to get into the game today and this “recent update” not going away after clicking x or close is happening. The Windows 8 compatibility thing worked. Good day!

Windows 11 

Aorus 15X ASF / with 4070 / I9 processor

 

On 6/19/2023 at 5:00 PM, Eluthan said:

Hi again, this thing keeps happening once more today! It has not been fixed. Good day!

Hi there, 

Can you confirm if the compatibility mode setting was reverted or remains unchanged from what you set it to a couple weeks ago? ...

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Comment
    JackieKo on Forums - Thread - Direct

Hi everyone,

Patch notes are now available for Game Update 7.3b. They can be found here


19 Jun

Post
    JackieKo on Forums - Thread - Direct

Hello everyone, 

We will be deploying Game Update 7.3b on June 21st at 8am CT / 1pm UTC. Expected downtime: 2 hours. Patch notes will be available at a later time. I'll update this thread accordingly. 

Game Update 7.3a was deployed on June 15th, but because we did not need to bring the servers down, there was no announcement made for maintenance. The patch notes will be updated accordingly with the info found here

Thank you


15 Jun

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We just deployed fixes for the following: 

  • The GTN Buy out price will now work properly when typing a new price.
  • The Preview window no longer resets when other players approach them.
  • The shrubs on Alderaan are now restored. 

These fixes do not require any server downtime, so players may continue playing the game as normal. 


14 Jun

Comment
    JackieKo on Forums - Thread - Direct

Thanks for these reports. The team was able to repro this issue and found the following workarounds: 

  • Sharing the screen and not the application allows the game to be streamed
  • Sharing SWTOR without sound permissions allow for it to be streamed

The team will be looking into this further to find a fix. 

Comment
    JackieKo on Forums - Thread - Direct

Moving this over to the bug report sub-forums as this is not working as intended. The team will be looking into a fix for it. 

Comment
    JackieKo on Forums - Thread - Direct

Confirming that this is a bug and we are investigating a fix for it. Thanks for the report. 

Comment
    JackieKo on Forums - Thread - Direct

Adding the following known issues to the list above. 

  • Imperial characters may receive mail from the opposite faction's representative
  • Players may get temporarily stuck in a cutscene state in the "What Remains of Clan Cadera" mission. 
    • Workaround: If this happens, press Escape, and the player will be able to advance the mission

Galactic Seasons 4

  • Bonus points are awarded only to the player that strikes the killing blow on the "Mutated Geonosian Queen" boss for the "Lair of the Mountain Queen" Season Objective. 

13 Jun

Comment
    JackieKo on Forums - Thread - Direct

Hey all, 

We're seeing reports that the preview window resets when other players approach and are within a certain range of the window. Team is investigating to find a fix. Thanks for the reports. 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

This post will be updated accordingly over time. We will be working on the most efficient way to consolidate info. 

Patch notes for Game Update 7.3

Patch notes for Game Update 7.2.1.

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Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

With 7.3 comes a new community mount, the Mandalorian Heavy Jetpack! Parts of the mount will take on the color of the crystal you have equipped in your main hand. This particular skin will only be available from staff, our content creators, and by participating in various testing initiatives when available. 

 

...

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Comment
    JackieKo on Forums - Thread - Direct

Good morning, everyone, 

Game Update 7.3 is now live!  Enjoy the update. I will be adding one more post to this thread later on in the day to show off the new community mount. 

Thanks all! 


12 Jun

Comment
    JackieKo on Forums - Thread - Direct

Good morning everyone, 

The 7.3 patch notes are now available here

Jackie 


09 Jun

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

We will be taking down servers on June 13th from 7:00 AM - 10:00 AM CT (12:00 PM - 3:00 PM UTC) to deploy Game Update 7.3.

The full list of patch notes will be available on Monday, here

Jackie


08 Jun

Comment
    JackieKo on Forums - Thread - Direct

Hello everyone, 

Following up on this timeline. Game Update 7.3: Old Wounds is targeted to go live on June 13th and patch notes will become available the day before. Expected downtime details will follow soon. 

7_3_teaser_clip.mp4