Roxx

All servers will be brought down on February 16 at 11:59 PM PT (February 17 at 7:59 AM UTC) for an update. Downtime is estimated to last approximately 3 hours.

This patch will include the following updates:

• Fixed an issue where Royal Crystal refunds can get stuck pending when using the currency Exchange.
• Made improvements to store connection and Product Inventory issues.
• Fixed an issue where Procyon’s compass schedule could show an incorrect time for Adventure Islands.
• Fixed an issue where dyeing the Northern Lawmaker skin on any Warrior sub-class would prevent the skin from displaying properly.
• Fixed an issue where emoticons would be displayed as text when two players with different language settings were chatting.
• Fixed an issue with DX11 where the UI Scale becomes offset for after changing from native resolutions while in Full Screen.
• Fixed an issue where players were getting booted from the game while play...

You may not be able to access it right now, but it’s still tied to your account. We have a fix for this in the works. There are some extra details in the first section here: Update on Current Top Issues

We still have this planned, but for now we want to focus on getting the health of the game in an ideal place before we move too far towards the future

stay tuned in to those streamers…

Not mockery, just an agreement that we’re all humans in the same boat and we all want the issues to be resolved and for the game to be in the best state it can be.

I totally understand the frustration – for what it’s worth, we are also very much going to be having a lot more fun when things are stable and our players are happier.

This is a known issue with the store that will be updated in our first patch – you can learn more in the first section here: Update on Current Top Issues

This has to do with all of the stability issues surrounding the EU server, but the team is working on a fix while we continue to work on and mitigate that stability.

Just for clarity, the reason this happens when an item is purchased and consumed from the product inventory is because a Steam refund will revoke the “DLC” pack from your account, but not the items from your inventory in-game – there is not a way to do this through a Steam refund, which means that this would be a highly abusable system where folks could constantly refund, get money back, and keep everything they purchased.

You will not be banned if you get a refund on an item that is still in your product inventory. All opinions and feedback are free to be shared, but I wanted to shed some light onto why this system is in place.

It seems to be on and off related to ongoing stability funtimes, the team is aware but also working to mitigate.

Sorry for the late response, but we’ve got folks on it

And as a reminder for folks, directly from the Code of Conduct:

Treat others the way they wanted to be treated

Do: be kind, build fellowship with other players, and be your best, unique self.

Do not: engage in behavior that diminish, threaten, bully, insult, abuse, or harass others. This includes any behavior that:

• promotes or encourages hateful ideologies;
• promotes or encourages discrimination, denigration, harassment, or violence based on race, ethnicity, national origin, immigration status, religion, s...

I am locking this thread because it’s devolved into a conversation that doesn’t have a place on the Lost Ark forums.

We are working on improving moderation tools, but in the meantime if you encounter someone who is breaking the rules and/or being a less-than-stellar human, please be sure to report them in game or online here: Lost Ark - Support | Amazon Games

We haven’t given these grants yet, it will likely happen after the store/product inventory issues are fixed since we don’t want the bug to have ill effects for folks

You may not be able to access it right now, but it’s still tied to your account. We have a fix for this that should come in our next update. There are some extra details in the first section here: Update on Current Top Issues

I think this is likely something that will happen

Thanks for calling out that announcements aren’t appearing in the dev tracker – this seems like something that we should be able to remedy

Right now, the team is still operating in 24/7 launch mode. I know that downtimes have not always been ideal for folks, but we are working to get things out as fast as possible at the moment so we can reach a stable state.

There seems to be confusion here about the purpose of today’s earlier downtimes as well as this hotfix/maintenance, so I would like to try to clear things up. This was not included in last night’s maintenance because it stemmed from there in the first place.

Following last night’s hotfix, an issue was uncovered in that build that required us to do rolling restarts on servers in order to keep them in a good place and avoid bigger problems later on. The short “downtimes” that happened earlier today were these restarts that helped keep the game in a good state until we received a new build to fix the issue – these were not individual maintenances, just restarts.

Now we have received the build that will resolve these problems so that we do not have to continue to do server restarts, which is why we are putting it in place now, as soon as possible.

I know maintenance windows aren’t ideal right now, but please keep in mind the team is still fully operating 24/7 in launch mode right now which means we are moving things along as quickly as possible to achieve stability.