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Hi! It's #11523786.
The request was processed correctly, the specialist found out the necessary information and forwarded it to the appropriate department. Will be fixed soon.
Hi! It's #11523786.
The request was processed correctly, the specialist found out the necessary information and forwarded it to the appropriate department. Will be fixed soon.
Hello, please write me your support request number
that's all it was brother. i tried to login to two different accounts, got into my one realized it was the wrong account, tried attempting to get the auth code for my other one that has my EOD and boom, ip banned and then the auth code came like an hour later to my main. hella weird situation. even crazier its been 3 days and i still got login and download the launcher
Most likely there were other triggers as well. The exact information on how this works has not been disclosed.
so you get blocked from logging in if u try a few times in a row because the auth code isnt sent right away? thats wild
No, just a few attempts to login will not lead to this.
REQUESTID#11541358# again same issue. Just spend $4000 on a computer from Ibuypower and its a good setup so it shouldnt be the PC. I was able to play on a gaming labtop from 2016 with barley taking any care of it. Please help.
Well, regardless of the price and PC settings, if your connection is poor, you will have problems))
The ticket is in the queue for processing, please wait for an answer
i have sova <3 i havent got a reply yet, it has been about 15 hours :/ my only day off all week and i couldnt touch the game makes me hella sad.
The response time by email is about 1 day)
Also, IP unblocking takes several days
Hello. Please send the full text of the error (including IP) and a screenshot of the error to [email protected]
Hello, judging by the description of the problem, your account has been frozen for security reasons. It’s strange that a specialist asked you to try a different browser, because that’s obviously not the problem. Please write to me in private messages the address of the email from which you wrote to us.
UPD. Found your message in PM, I'll check it.
Dude I’ve already talked to 7 different live chat agents they are all pin heads. Losing tarkov money I swear
What exactly did they tell you?
I’ve already messaged support and waited a week for a response that amounted to ‘whitelist email addresses’. Thanks though
Now the response time for support email is less than 1 day.
You wrote back that these recommendations did not help?
Hello, you need to contact Xsolla support
I'm having the same issue. I bought a new PC and when I try to login on the new PC I do not receive the verification code through email. I have submitted a ticket through the website. Should I do anything different besides just wait for an email with the code?
I do receive the emails from the website and even received an email that my account was attempting to be logged into from different hardware. However, I do not receive a code to get past the verification prompt. I have had others attempt to log in on their PCs, but no luck.
Hello. Please contact us at [email protected]
Do not forget to describe in detail your problem, what emails you receive/do not receive, etc.
I'm in the same boat, having tried all of these suggested fixes in the support email as well as a bunch of others that I've seen online to no avail. Can I please PM you for help as well?
Hello. Please contact us at [email protected]
Do not forget to describe in detail your problem, what emails you receive/do not receive, etc.
im having the same problem. Ive tried all the "fixs" and stillt he same problem. Ive sent a email to the support. But you seem to be able to help. I just got this game and im dying to play. Can you please help me?
You need to wait for a reply by email)
Hello. Please contact us at [email protected]
Do not forget to describe in detail your problem
u/Sova13 I see that you have helped many people on here, think you could give me a hand??
Hello. Please contact us at [email protected]
Do not forget to describe in detail your problem, what emails you receive/do not receive, etc.
i already created this request through launcher. if u don't provide refund by stating term and conditions, i understand. but at least please value people's money. i spend money to play this game and i m not able to play it at all. it's fine if u don't refund me.... but at least provide good support to customer. i m not lying.And your support team can't response on current ticket? what's the point in going round and round again for basic support request?this is worst service. i have made mistake by purchasing this game. Thank You.
Your request has been make through the site. I do not see any other requests from your account.
The launcher automatically sends us some information when creating a bug report
11484456
I see a specialist's response a few hours ago, he asked you to create a request through the launcher.
but they are not suggesting any solution at all.
Please write me a request number
Hello. I looked at the request, the specialist processed the ticket and gave the correct answer. The problem is known.