Has anyone had any success with getting the email to send? I would love some assistance too u/Sova13 , Ive followed every "fix" online and whitelisted the email, Ive received verifications from the address before but cant get the BSG launcher to send one. Please help i spent too much money on this game for it to be worthless.
edit/ after spamming the launcher for about an hour it finally logged in
Hello, please write me a private message)
Fixed. Thanks for your help
👌🏻
Hello. There is a fairly simple solution - create a new partition D, start the installation of the launcher, it will be installed on that partition. Then remove it in a regular way and install it where you want. Then this partition can be removed.
Hey i tried to dm you but it said that tou dont accept them could you help me? I have the same problem
Hello, strange, I have no restrictions on receiving messages. Let me write you myself
Battlestate games support is useless. I haven't been able to play the game for 5 months due to email authentication on the launcher not working. Forums say to change my email but support staff won't let me.
Hello.Please write me the email address from which you wrote to us.
Yes I replied to the initial email reply from battlestate support stating that I had already attempted most of the recommendations prior to sending in a support ticket, as well as showing screenshots of my email settings/filters/whitelist and photos of the issue. I have yet to receive a response to that email.
Also I was temporarily banned from the website(still am) last night after trying to repeatedly log in and send authentication emails as another user suggested I just repeatedly log in until an email appears. shown here
Replied to your message in PM👌🏻
I appreciate the reply sova I’ve seen you on other people’s posts with similar issues, love tarkov and just wanna support the creators
Thank you for understanding)
Hello. After a support response, did you report that the recommendations did not work for you?
Hello. Please write to me in private messages the address of the email from which you wrote to us.
Hello. There is no need to create more than 1 request for 1 problem. This does not speed up the solution of the problem in any way.
You can see the support answers (when contacting through the website or launcher) in the profile on the website.
Now the support load is increased and it takes some time to respond. Your problem will be fixed on a first come, first served basis, please don't worry.
what should i do? it's not like i want only refund. i want to play this game. but it's not working at all.
Write that you still have a problem, follow the recommendations and report the result.
This is very brief)
got reply few mins ago but they denied refund.
If you asked for a refund, then yes, this is the correct answer.
Hello, please write me the number of your support ticket, in which you are not answered.
Wait a day, if it doesmt work then make another ticket
There is no need to create multiple tickets for the same issue. This will not speed up the solution in any way.
how about support helps me out and looks at my account, and tells me what month to check in and of what year? 12 months of statements to look through isnt easy. Work on your support, make it easier for your customers to play the game and get help with their accounts when stuff like this happens. We shouldnt have to keep frickin bank statements for a 50 dollar game incase we forget our passwords.
This information is stored by your bank and they will provide it to you without any problems upon request) Including they will find the necessary transaction by word.
I had the exact same thing happen to me I bought the upgrade from standard to EOD yesterday and put out a support ticket saying the same. Do I just have to wait as well?
Exactly)
Hello. Try searching for "Xsolla".
Hello, please wait for a support response. Now it takes longer than usual
Hello
Account transfer is a direct violation of the License Agreement and leads to an account ban. Only you and no one else has the right to use your account.
You can find out more in the License Agreement at the bottom of the main page of the site - https://www.escapefromtarkov.com/
Hello. A receipt from your payment system is required. For example, a bank statement or PayPal, depending on what you used to pay
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