devtrackers.gg
are you still accepting pms?
Hello, yes, you can write to me a PM
are you still accepting pms?
Hello, yes, you can write to me a PM
The result of the check is no problem. All emails are sent to you without any problems.
Which as you know is very helpful to my situation... They have been working with me via support email for a month now as well.
At this point I would happily change to an iCloud/gmail whatever domain, seems they just aren't willing to make it happen. I'll keep up the fight. TY Again!
By the way, I just answered you in PM)
Thank you so much!! I will PM you in like an hour when I am home.
So far, I don't see any messages from you) You can write your request number right here - in the comments
Hello, please write me the number of any of your support requests, I will check for a response
Hello Sova,
That's weird, I have sent 2 mails. Just to be sure, could you provide me with the support mail address and the template for the mail?
[[email protected]](mailto:[email protected])
In the subject line, indicate "Account restore Your_Login", in the text - a detailed description of the situation.
Then you will be asked for the necessary information.
Got it. It is best to write email in private messages rather than publicly. I noted your address, I recommend you hide it in your comment)
We checked, no letters were received from your email. Try to write from another email.
Hello,
The email address from which I wrote the request is ****
Got it. It is best to write email in private messages rather than publicly. I noted your address, I recommend you hide it in your comment)
Thank you so much, It worked without any issues
👌🏻
Hello. Please write me the email address from which you wrote to us
I understand that, but the problem is that I am not getting a reply at all.
Hello. Have you emailed support or created a request? I need your email address from which you wrote, or the request number.
Hello. Temporarily create a drive with the letter E in your system, then in the launcher change the path for temporary files to the desired drive, and then delete drive E
Hello, my support ticket number is #11035446. Is there any additional information I can provide you with?
I transferred the request to another specialist, he will write to you soon.
I want to apologize for the incorrect answer. The specialist who gave you the previous answer will be reprimanded.
The e-mail change feature is temporarily disabled. We will inform you as
soon as it returns for you to change it yourself, we can not change it
ourselvesWas the answer I received. Providing any proof of purchase isn't the problem but they clearly can't or won't do it.
Hello. Please write me your support request number.
Hello. I need your support request number
The BSG support email refused to accept paypal receipts, or xsolla receipts. They wouldn't take screenshots of my paypal nor would they take emails of the paypal receipts. They wouldn't take my EOD purchase upgrade either.
They told me to add those emails to all of my emails that I was sending too.
Eventually I just changed everything to gmail and they stopped asking, which is why I suggested on the original reply to do that too.
Unfortunately BSG have a horrific reputation for customer service, and if you've had to deal with them, it's very easy to see why, which is a real shame.
Please write to my PM the address of the email from which you contacted with us, we will check the information.
Incorrect on all parts. If you're going to provide support Sova13, I highly suggest you get your story on the same page as what the people who do the email support request.
If it was through Paypal, you still need a bank statement screenshot (This is what I had to supply and had issues with the BSG support about because it was from a bank account that had been closed since 2018).
Also, The info@ and no-reply@ I was told by BSG support to send emails through regardless so that my ISP puts it on a whitelist since so many email providers have escapefromtarkov.com and battlestategames.com blocked under spam detection.
There is very good reason why 'BSG support' has such a bad reputation on literally every BSG related site including this subreddit and I seriously suggest if you're going to interact with members on the subreddit that you actually listen to the problems they experience with BSG rather than nay-say everything the users are claiming.
You probably had purchases both through Paypal and from your bank account, so both of those checks were required.
You may have been told to add info@ and no-reply@ addresses to the whitelist, but not send copies of the support letter to it (probably here I could misunderstand you, correct me if you mean something else).
When I first bought the game about the second day I couldn’t log into my account. I sent support an email and got a reply like 3 weeks later with no resolution or answer. Luckily that same day I kept trying and it logged in and have thankfully not had an issue since.
Most likely it was during an unthinkable overload on the New Year holidays, then the response time was really very long, and we did our best to cope with it.
The fastest and easiest way to get your account back (Speaking from experience when a mobo upgrade went pear-shaped and I got hardware locked)...
Get a screenshot of your proof of purchase. Not a paypal receipt. Not an xsolla receipt. Bank statement. Something that you can show them you purchased the game.
Then you email [email protected] You cc [email protected] [email protected]
You title the subject "Account ownership proof"
Attach the picture of your proof of purchase. Write the email you used for the game login.
Suggest a change to a gmail account (They know gmail doesn't block their emails).
See how you go.
Goodluck mate <3
If the purchase was with PayPal, then you need a check from PayPal.
Also it makes no sense to write to info@ and no-reply@ for support issues. The no-reply@ address is in principle an address to which it makes no sense to write, which is obvious from its name.
Hello. Please write to my PM the email address from which you wrote to us.
The support don't answer for months untill someone complains about his issue on reddit, gets many upvotes and the BSG guy u/Sova13 comes to the thread and contacts the topicstarter
Thanks for the call.
u/Intelligent-Beat7161 Are you sure you haven't received a response from us? This usually does not take more than a day. Please write to my PM the email address from which you wrote to us