Hello sova13, I bought Tarkov a while ago and went through plenty forums to try to fix this problem and found you were fixing it. i never got the token email to install the launcher, i got all the other emails though, (including the one that conformed my purchase) my support request number is #11498237
Hello, your request is pending, please wait for an answer)
And please add a detailed description of the problem, since the existing one is rather blurry
Hello. The only option is to provide the required information. If you cannot provide it, we cannot be sure that the real account owner is writing to us.
Hello. This is strange. Let your friend write me an email address to PM
Hi Sova,
I have an account with an hotmail.com email address, however my account is a few years old now. Is this a recent issue as I have never had any problems with email from EFT? I ask as a friend of mine is attempting to purchase the game. I will however advise him that Hotmail accounts are having issues and have been disabled.
Could you confirm that Google accounts are still ok before I ask my friend to create one please?
I can appreciate that you did not create this issue and are having to deal with the fallout, so thank you for trying to provide as much info as possible given the situation.
Thanks
RR
Hello. We recommend using Gmail)
Whenever I go to log into the tarkov website to upgrade to eod my email never recieves the authentication code that's needed for log in
Ah, I got it) Write to me in private messages your email address and a description of the problem
Hey a buddy of mine was helped by you with not getting the authentication email....any ideas?
Hello, I didn't quite understand what you want)
how long is the usual wait time? or should i start worrying by now?
You still haven't received an answer? If yes, write your email address to my PM
Hello. You probably have changed the font size on the system. Try to set the system font size to default (100%).
Hello. Please write to my PM your public IP
i messaged you from gmail this time, i hope it works 👍
Now just wait for an answer)
hey thanks for responding ive tried messaging you guys with [email protected] on thursday, is that a problem? if so i could make another.
Most likely you have already been answered, but the letter simply did not reach you. Write to us from another address (for example, Gmail).
I also recommend that you edit your comment and hide your email address, for security purposes)
Sorry, I just can't send you pm's. It is blocked or something. Either I cant make a chat with you :S
It's weird, I have no any limits. I will try to write to you myself.
I have the same problem :S, Yesterday I tried to change my mail to gmx but it also didnt helped the problem. Cant get to play the game after a long time period :/. I dont know why but I only get mails for new hardware access :D. And I receive them in no time. But for authorization the mails wont get into my mail account. Am I to dumb for this or what is going on :'|
The "gmx" domain has problems receiving our emails. Write to me in private messages a detailed description of your problem and the email address that your account is registered to.
Hello. Have you contacted support via email? From which address did you write to us?
Can i also message you?
I already answered you in PM =)
Hello i got a problem with SMS verification that i cant receive any code on many numbers even with a russia number. Please help
Hello. I replied to your message in PM.
Hello. You probably still make mistakes when going through the reCaptcha. Try again, carefully reading the task and completing it slowly.
Hello. The "USA (Other)" version allows you to launch the game from any region except Europe. This does not indicate the region you are in, but simply the name of the pre-order region.
To launch from Europe, you need the "EUR" version, which allows you to launch the game from anywhere in the world. To launch from anywhere except Europe, the "USA (Other)" version is enough.
Also I saw your comment that you didn't get a response from support. Please write me your support request number.
Keep up the good work over there at BSG. I know you get a lot of flack especially on here, but the majority of people who play this game love it, can deal with the crap (that comes with games in development) maturely and are generally quiet with the praise. It’s always nice to see officials interacting here.
Thank you for the nice words)
Hello, please write me your email address from which you wrote to us.
Also I need a screenshot of this page with the address bar
Every time I click the support notification, I am taken to a 404 page not found on battlestates website.
devtrackers.gg