Yes. It’s currently locked for security reasons. Doesn’t look like I’ll be getting it back. BSG support is f*cking awful, it’s been over 2 weeks and they’ve done nothing, very close to charging back.
You need to write to us in support, attaching a confirmation that access to your mailbox cannot be restored.
Read moreI hate to say it because I love the game. It's genuinely the best game that has been made in my lifetime, and I believe that to be an objective truth as well as a subjective one.
But, the support for this game is broken and non existent. For nearly three years I was unable to log into the website because it would not accept my username and password. My login credentials would work in the client and launcher, but not on the website.
So I tried to change my password using the "forgot password" option like I would with any other service. The email I received had no text in it. I will say it again. I received an email to reset my password that, not only had no link to reset my password, but had NO TEXT in it. The email simply had their generic background image. No text was found even through inspecting the element or selecting all and copy pasting.
I tried again with the same results.
So at that point it was time to open a support ticket...
Hello. Could you write me the number of any of your support requests?
Great, I opened to tickets as many so many TIMES to change it and they didn’t, and now my email has been hacked and no longer have access to it, the support is truly fkn awful. Won’t be returning or upgrading my game edition unless support changes my email to my backup email tied to my tarkov account.
Have you tried to restore access to your mailbox through the support of your email service?
I understand that your role is to provide technical support - much appreciated by the way - however would it be possible to ask Nikita to show us a proof of life? And if not him, could your newly hired Community Team Lead / Manager Roberto Rios start actively engaging the community and keeping us update on what is happening at BSG? Since Klean left we haven't had any kind of community manager to speak of, short of a very rare reddit update by Nikita. Спаси́бо за понима́ние!
I'll pass your request to Roberto)
I have a follow up question : how is Nikita Buyanov doing? Is he well? Is he alive? If he is indeed alive and well, could he provide us, the great unwashed masses, with a status update? Unity update? Factory expansion? Perhaps even Lighthouse map? No offence, but the development has slowed down to a snail's pace. Much appreciated!
I'm sorry, but I cannot answer such questions)
tarkov war is on a russian land not a proxy war in another country so russian army should deal with terra group in the same way they dealed with Chechnyan insurgents in the 1990s
Just a little remark. I could be wrong, so don't take my words as absolute truth. According to the laws of the Russian Federation, the army cannot be used for military operations on the territory of the country. In the Chechen Republic, there were internal troops, not an army.
As for Tarkov, there are UN troops there, which also influence the actions of other parties. Take a closer look at the plot documents)
Hello. You can send the full text of the error and your IP to the support email - [[email protected]](mailto:[email protected])
Hello. Use complex unique passwords for each service, and also activate two-factor authentication on our website and on your email. This will reliably protect your account.
Hello. Please write to my PM the email address to which your account is registered.
Hello. Have you created a support request? Could you write me the request number?
I received an email response just before you posted this reply. Support resolved everything - thank you!
Excellent)
Hello, please write me the email address with which you wrote to us
i have emailed 3 times with no response
Please write to my PM the address of the email from which you wrote to us
i didnt violate anything dude i didnt use my account in a while. someone else did since he hacked my email. not so hard to understand no?
This is a quote from the paragraph that I asked you to pay attention to.
Remember that your account security is entirely up to you. Unfortunately, we are not responsible for the access loss by users, as well as, we cannot help if you was banned as a result of account theft.
Unfortunately not, no
In this case, please write to my PM the address of the email from which you wrote to us
I've just sent them pics of my bank statement and paypal payment for the game from 2018 - hopefully it's enough!
Hello. Have you already received a reply to your letter?
I'm gonna throw a hard Doubt on this one dawg. Seems to me they are saying your account got banned while it was supposedly "Stolen" which you can't prove that you weren't doing something wrong and are now trying to claim that it was "Stolen".
Hello. I see that other users have already paid attention to this, but your account has been banned for violating the License Agreement.
You should pay attention to the second paragraph from the end of the letter, a screenshot of which you sent in the comments.
Hello. Did your friend write to the support email? Write to my PM (you or let your friend do it) the address of the mail from which he wrote
Hello. You just need to use your real phone number, which has not been previously used to verify any EFT account. And that's it)
Hello.
How did you send your request if you can't sign in to your account? And why did you decide that the request is closed?
Write us at [[email protected]](mailto:[email protected])
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