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Hello. Are you talking about the "moon" effect? This can be changed by changing the FOV in the settings.
I'm not saying all users don't receive support - but most of the time, the support is just bad (and a lot of people are told that problems caused by BSG is the user's problem, and don't get further than that). Remember, Sova13, most users who come to complain to Reddit aren't doing it because they didn't receive support - it's because BSG support stopped / refused to help them. You have some policies you need to fix, my friend.
Since I follow such complaints here, I can say that the cases when a specialist error occurs are not so frequent. And I usually also point it out here that the specialist made a mistake.
The question is, why do so many users have to resort to this just to get support? The support I've received in the past has also been completely trash-tier.
All users receive support.
Specifically, the author of this post has a problem - he does not receive any letters from us, including support answers, and this problem is related to his email domain
Hello. Please write to my PM the email address from which you wrote to us
Hello. You can improve your version on the pre-order page - https://www.escapefromtarkov.com/preorder-page
You will need to pay the difference in the cost of the versions. The "Other" version will allow you to run the game anywhere (and in the US) except in Europe. The "EUR" version will allow you to launch the game anywhere on the planet Earth
Hello, just write to support via the website, it will be fixed
update: both copies purchased from bsg website. was with him when he purchased. he said his bank refunded one copy bc they thought it was a double charge but then it recharged it. possibly the reason my copy was taken away?
Yes exactly. You can buy a pre-order yourself or activate the key again (for example, if your friend buy the key for you again), your progress in the game will be saved
Hello. If you do not receive an answer to your mail within 2 days - write to me in private messages the e-mail address from which you wrote to us
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I think you should remove the video link from the comment. I have already answered you in private messages.
You need to go through verification using your phone number. You have not passed it before, that is, there is no number that is tied to your account and which you must use. You can specify any of your numbers
Hello, please write to my PM the email address from which you wrote to us
Yet you are Senior tech support?
EFT Technical Support Lead Specialist
I’ve done both but the email I just did yesterday
Can you write a ticket number?
Little over 2 days wasn’t sure of the expected reply time for BGS and I’ve heard different thing about the reliability of customer support
Have you emailed or created a ticket?
yeah ive done that but i havent gotten a reply.
Hello. How long have you not received an answer?
Hello. Please write me your support request number
Hello. Please write me your support request number
What is the thought process, he verified that he paid for the upgrade himself? Do you fear he did not actually purchase the base game, in which case the account is still already paid, right? So you would rather have a customer pay twice, with accounts going inactive for email reasons?
Unfortunately, in this case, comments regarding the account security policy are outside my competence
Hello. Error 208 would have prevented you from even logging into the launcher. Maybe you still get a different error (228, for example)? Could you send a screenshot of it?