Well the main reason I dont use that email is because when i made the account i used my moms email and i really want it changed because thats not something i will always have access to someone in support said i could get it changed then nothing ever happened
Write us at [[email protected]](mailto:[email protected]) with a full description of your situation. Accounts department will review this case
I have tried using Microsoft edge and google chrome. I finally have a support thread open to change my email and I’m working on getting the info needed to change it, like finding my digital receipt from like 4 years ago.
Got it. In this case, continue the dialogue with support.
Hello. As I understand it, you have no problems with your mailbox, in this case, changing email is really unavailable.
Have you tried a different browser to enter the site? Probably something does not work during the authorization process to the site
Im gonna buy the game now as ive just spent the last 15 Hours talking to google to make a f**king gmail account!
I can see how its frustrating that you cant do anything about it too but still think that its pretty shit to have to create a gmail for this.
Best Regards!
It usually takes no more than a few minutes to create a Google account.
And you can also use other email.
I just used the support portal. Is that the same thing?
Strange, why I thought you meant support email.
The support service on the site (tickets through the site and the launcher) usually responds in less than one day. Can you write your ticket number?
Sent
I don't see any messages from you
Hello. If we are talking about support email - 2-3 business days. Although, often, even less.
Hello. Please write to my PM the e-mail address from which you wrote to us
Support takes 1-3 weeks to reply usually. They need to hire more support staff instead of having whoever’s on break do it. Sadly all you can do is hope and wait.
The support usually responds within 1 day. Support e-mail - about 1 business day.
What would you recommend then? Should I have no pagefile at all?
The swap file is required anyway. And if it's installed on a faster disk, it's better.
Objectively speaking, the resource of modern SSDs allows you to use a swap file on them, because you will buy a new SSD faster than any problems with the used one will appear.
Hello. I think you understand that if the user cannot provide the proof of account ownership we need, then we cannot return access to him, since we must be sure that we return the account to the real owner.
Could you write to me in PM your email address from which you wrote to us?
I may take that route if the information I provided support isn’t sufficient, thank you!
You will need a check from the bank anyway. You can find the transaction you are looking for by the word Xsolla. Payments go through them and their name appears in the payee
Hello, idk if you still read this. But I bought upgrade for my account and it's not showing up anywhere, but I have Xsolla confirmation of payment. any help/suggestions? ty!
Hello, you need to contact support through the website
I responded to that specialist and they said they would help but I still ha ent recieved any in game rewards :/
This takes some time. By the way, yours will be granted today
I do have a mobile hotspot tho
Yes, you can connect your phone to your PC with a cable and enable USB tethering
I actually just figured it out lol, now in the launcher when I try to install the game I get this message, "object reference not set instance of object". Sheesh cant catch a break
object reference not set instance of object
Got it. Now it is most likely a network problem. Try another connection (for example, via a phone), will the problem persist?
Am I still able to send a pm? I'm having issues receiving the confirmation from the website.
Yes, describe your problem in detail by a message to me in PM
Hello. Does this error appear when trying to download the launcher from the site? Or have you already downloaded it and are trying to install it?
I did but they just replied with an automated message saying that the function is disabled. Can you help me?
Please write me the ticket number or email address from which you wrote to us
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